Top Tech Jobs & Startup Jobs in Richmond, VA

Manage assigned client accounts to ensure satisfaction and renewals. Coach clients on SailPoint/IdentityIQ identity and access solutions, monitor usage and risks, provide strategic updates, identify expansion opportunities, and drive resolutions to customer issues.

Manage relationships with assigned clients to drive satisfaction, adoption, renewals, and product value. Advise on SailPoint IdentityIQ solutions, monitor account health, surface expansion opportunities, provide executive updates, and ensure contract renewals.

Lead expansion of mental health access by closing and scaling partnerships with health plans, EAPs, and strategic healthcare partners. Own complex, long-cycle sales processes, engage C-suite stakeholders, drive deal origination and execution, and advocate for the company's care model to increase patient visit volume and improve outcomes.

Design and automate reporting and workflows for financial operations. Analyze and troubleshoot data pipelines, build reports, collaborate with SMEs to remove manual bottlenecks, and own small optimization projects to improve operational efficiency.

Build and scale full-stack systems to improve provider onboarding and supply; design distributed, maintainable services; lead high-priority projects; mentor engineers; integrate AI-assisted and LLM-based features; drive provider-facing product quality and reliability.

Drive enterprise sales by sourcing, developing, and closing partnerships with large health systems. Own full sales cycles, influence executive and multi-disciplinary stakeholders, build account and territory strategies, forecast pipeline, and partner cross-functionally to ensure successful implementations. Regular field travel (up to 75%) and executive presentations required.

Own design, implementation, and optimization of AI-powered support workflows across chat, voice, and email. Automate repetitive tasks, run pilots, monitor KPIs (CSAT, containment, deflection, productivity), establish quality standards, and partner cross-functionally with Product, Engineering, CX, Analytics, and external AI vendors to scale solutions.

Partner with enterprise financial firms to design and implement scalable practice management programs. Lead executive engagement, success roadmapping, content and curriculum development, and live facilitation. Drive adoption through program design, data-driven recommendations, and feedback to Product. Travel regularly to client sites and industry events to deliver sessions and represent Zocks as a subject-matter expert.

Lead enterprise practice management engagements for large RIAs, broker-dealers, banks, and insurers. Design rollout strategies, build scalable enablement programs and content, run discovery workshops, analyze data to recommend operational improvements, and deliver in-person/virtual facilitation and industry presentations. Act as enterprise client voice to product and travel frequently for client meetings and conferences.

Manage end-to-end California workers' compensation claims, including complex/high-exposure files. Conduct investigations, determine compensability, set reserves, manage medical and indemnity benefits, control litigation and legal costs, negotiate settlements, and provide excellent service to agents and insureds while mentoring junior adjusters and improving claims processes.

Partner with financial institutions to assess technical needs, deliver tailored product demos, respond to RFPs, and coordinate with product, implementation, and customer success to drive deals and revenue growth. Serve as the technical bridge between prospects and internal teams.

Own and improve end-to-end payroll and partner operational processes across CX. Design scalable workflows, define SLAs and escalation paths, coordinate incidents, analyze data for trends and risks, and drive cross-functional process standardization using Zendesk, Slack, Asana, and related systems.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Handle incoming owner relations inquiries about revenue, land, division orders, JIB, A/R, and A&P. Log and follow up cases in a tracking system, build trusting client relationships, manage difficult situations calmly, provide accurate timely responses, and participate in cross-training.

Design, build, and maintain high-throughput data ingestion and processing pipelines; integrate AI-powered infrastructure; implement and support complex computing algorithms and distributed services; own systems end-to-end including architecture, observability, reliability, and operational support; lead architectural initiatives and reduce system complexity while maintaining performance on large-scale real-time data.

Own production health and performance for AI-enabled claims products across Disability & Leave. Monitor SLAs and UX, lead incident triage and RCA, prioritize fixes with engineering and operations, drive systemic improvements, and oversee FINEOS/Catalyst integration and optimization.

Serve as primary post-sales contact to drive onboarding, adoption, retention, and expansion for industrial cybersecurity customers. Build relationships, define success metrics, manage churn risk, monitor account health, execute success plans, maintain SFDC records, and collaborate with sales, TAMs, services, intelligence, and support.

Lead and manage an adversary hunting team focused on OT threat groups. Perform hands-on hunting using Synapse and Storm Query Language, produce WorldView reports and detection artifacts, collaborate with intelligence and malware analysis, refine KPIs, support incident response surges, recruit and develop staff, and represent the team externally.

Hunt, identify, and analyze adversary tools, malware, and tradecraft targeting ICS/OT. Develop and maintain analysis tools and scripts, contribute to threat assessments and customer advisories, leverage intel and network analysis tools, recommend automation and telemetry improvements, and support incident response and external communications.