Payroll Technical Support Engineer

Job Description
We're looking for a Technical Support Engineer (Payroll Focus) to support our US customers in managing mission-critical payroll workflows .
This role combines technical troubleshooting with deep payroll product expertise . You'll help customers navigate complex payroll scenarios, resolve issues impacting pay accuracy, and proactively prevent risks.
This is a high-impact role where your work directly affects employees getting paid correctly and on time.
There is a strong preference to fill this role in NYC with a hybrid schedule out of our office, but we will consider exceptional candidates who are based in EST or CST time zone and open to working remotely.
Location Eligibility: While can be a remote position, HiBob is currently authorized to hire in the following states: AZ, CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA.
Job Requirements

• 4+ years of technical support experience supporting Payroll applications, Payroll platforms, HRIS systems, or HR SaaS applications
• Strong understanding of payroll systems, payroll data flows, and payroll-related business processes - Required
• Experience in troubleshooting complex customer issues and performing root cause analysis.
• Experience supporting enterprise customers in a technical support or escalation environment.
• Experience working with APIs, integrations, webhooks, and data synchronization processes.
• Familiarity with SQL and database concepts, including the ability to query or analyze data during investigations.
• Ability to analyze workflows and identify configuration gaps
• Demonstrates a proactive, self-starter mindset with the ability to take initiative and drive tasks forward independently, requiring minimal supervision

Nice to Have

• CPP, FPC, or equivalent payroll certifications.
• Experience supporting multi-state payroll platforms.
• Experience supporting Benefits Administration products.
• Basic scripting or HTML/CSS knowledge.
• Experience working in a high-growth SaaS environment.

Job Responsibilities
Own payroll-related escalations

• Investigate and resolve issues impacting payroll runs, taxes, benefits, and reporting
• Support customers during critical payroll cycles with urgency and precision
• Ensure accurate data flow between Bob and payroll systems/integrations

Act as a payroll expert

• Advise customers on payroll configurations and best practices
• Troubleshoot issues related to US payroll compliance and workflows
• Help customers understand how system setup impacts payroll outcomes

Bridge customers and product

• Translate payroll challenges into product feedback and improvements
• Partner with Product and Engineering on payroll-related enhancements
• Advocate for customer needs in technical discussions

Drive proactive improvement

• Identify misconfigurations and potential risks early
• Recommend process improvements and system guardrails
• Contribute to documentation and payroll best practices

Benefits
At HiBob, our people are at the heart of everything we do.We're building a global village of ambitious, thoughtful, and talented Bobbers who want to do the best work of their careers. With a vibrant NYC office and remote teammates across the country, we've created an environment where people can be themselves, grow quickly, and make a real impact.
Joining HiBob means working alongside exceptional people while being supported with competitive compensation, comprehensive benefits, and pre-IPO equity, including the perks below.

Ownership & Financial

• Equity in a global, high-growth HR tech SaaS leader
• 401(k) with a 3% company match effective the month following your start date
• $2,500 employee referral bonus

Health & Wellbeing

• Medical, dental, and vision coverage from day one
• $1,920 annual wellness stipend to support your physical and mental wellbeing
• Annual Headspace membership and expanded wellness benefits

Workplace Flexibility

• Hybrid working model for Bobbers in the NY metro area
• Temporary work from anywhere for up to 2 months per year (after 6 months)

Work-Life Balance

• Generous paid time off and company holidays to rest, recharge, and enjoy
• Bob Balance Days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
• Your birthday off - plus a special gift from us

Work From Home

• Home office allowance to set up your ideal workspace

Community & Culture

• Two paid Social Impact days each year to give back to causes you care about
• Frequent team and company social events, both in-person and virtual
• Dog friendly office

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!