Top Remote Jobs in Tucson, AZ

Manages escalated residential solar customer issues as the primary point of contact. Resolves complex cases, communicates proactively with customers and executives, coordinates site visits, obtains confidential signatures, documents interactions, and gathers satisfaction feedback. Partners with internal teams and prevention subject-matter experts to improve processes, training, and resolutions. Requires strong knowledge of escalation procedures, customer communication, organization, independent case ownership, and solar agreement, billing, and system-performance concepts.

Manage a portfolio of absence-management customers, driving satisfaction, retention, account growth, and upsell opportunities. Build client relationships, understand benefits and human capital needs, resolve concerns, support implementations, develop communication strategies, train internal and customer teams, and prepare utilization analyses and trend reports. Collaborate with internal leaders to ensure high-quality service delivery and recommend improvements.

Lead software quality engineering across teams by building shared automation frameworks, testing standards, and quality strategies. Define reliable parallel testing, synthetic-data controls, PHI safeguards, gating, failure classification, and exploratory testing practices. Set testability and non-functional quality requirements, improve feedback signal and flake management, and guide AI-assisted testing with human oversight. Influence engineering direction, mentor teams, and assess residual risk across complex distributed systems.

Leads Maxwell Diligence’s institutional client relationships, final mortgage portfolio diligence reviews, securitization compliance, reliance letters, rating agency coordination, and transaction execution. The role serves as the primary client contact for major Wall Street investors, ensures deliverables meet SEC and rating agency requirements, and helps shape the business’s strategy and market position. Requires extensive mortgage diligence and capital markets experience, strong institutional relationships, and executive-level communication skills.

Design presentation, proposal, sales collateral, diagrams, infographics, campaign assets, and client-facing materials. Build and maintain Microsoft Office and Canva templates, develop visuals from complex technical content, support presentations and pursuits under tight deadlines, conduct quality checks, and uphold brand standards. Collaborate with pursuit leads, subject-matter experts, marketing teams, and business leaders while using AI design tools to improve production efficiency.

Owns end-to-end video and visual content production, including concepting, scripting, filming, editing, sound, color, captions, motion graphics, and animation. Produces case studies, campaign videos, training films, explainers, and thought leadership content across multiple formats. Manages equipment, digital asset libraries, usage rights, stakeholders, and external production partners while maintaining brand consistency and supporting content and business development strategies.

Leads and develops a public-sector Customer Success Management team, building scalable engagement, retention, adoption, and expansion strategies. Oversees account health, churn mitigation, executive relationships, escalations, renewal forecasting, and customer advocacy. Partners with Sales, Product, Engineering, and Professional Services to improve customer outcomes and operational efficiency. The role also establishes processes, supports team development, and contributes to the broader Customer Success strategy.

Leads mergers and acquisitions from letter of intent through closing, including drafting and negotiating transaction agreements, conducting due diligence, evaluating acquisitions and partnerships, managing closing processes, and delegating work to paralegals and support staff. The role requires independent transaction execution, strong legal drafting and analytical abilities, organization, attention to detail, and the ability to manage multiple projects.

Develops and reviews stimulus materials and assessment items for AP History and Social Science exams. Coordinates internal and external review processes, trains subject matter experts, supports AP Reading and scoring publications, and improves assessment quality, fairness, and reliability. The role collaborates with course experts, psychometricians, and test development committees; applies generative AI responsibly; manages assessment workstreams, project plans, and schedules; and travels 6–8 times annually plus up to two weeks for AP Reading.

Own the Workforce IAM governance and compliance pillar, including access reviews, certifications, attestations, least-privilege enforcement, segregation of duties, audit evidence, and AI-agent identity governance. Configure and operate Okta-based identity controls, automate workflows, maintain ownership and lifecycle accountability, analyze entitlements, align controls with NIST, support audits, and participate in on-call operations across Active Directory, Entra ID, Okta, CyberArk, and related platforms.

Design, secure, administer, and improve on-premises, cloud, and hybrid infrastructure. Manage servers, networks, operating systems, virtualization, firewalls, endpoints, and monitoring tools. Strengthen security controls, investigate incidents with a third-party SOC, manage vulnerabilities and risks, maintain documentation, and lead infrastructure and security projects including upgrades, migrations, automation, and tool deployments.

Sell custom NIL media and influencer campaigns to brands and agencies. Own the full sales cycle, including prospecting, pitching, closing, and expanding client relationships. Educate buyers on NIL and athlete audiences, manage pipeline forecasts, collaborate with marketing, data, and creative teams, and consistently meet sales targets. The role requires proactive business development, persuasive presentation and negotiation skills, campaign creativity, and comfort working in a fast-moving startup environment.

Build and operate the platform powering autonomous defensive agents, including durable workflows, tool and connector frameworks, safe-change pipelines, tenant isolation, ETL, GraphQL services, observability, and audit trails. Develop React and TypeScript operator interfaces with WebSocket streaming for long-running workflows. Partner with AI researchers and security teams to productionize agent capabilities safely across thousands of customer tenants.

Set technical direction for enterprise platform services supporting licensing, entitlements, account administration, onboarding, provisioning, notifications, and partner workflows. Design secure, scalable multi-tenant architectures and lead cross-team technical initiatives from ambiguity to implementation. Improve reliability through observability, testing, safe deployments, incident learning, and operational documentation. Contribute hands-on through design and code reviews, mentor senior engineers, and influence engineering, product, and business stakeholders.

Lead the technical direction of backend systems for a cybersecurity assessment platform. Design and build scalable services, APIs, data models, and event-driven workflows; make architecture and reliability decisions; write production code; improve observability and safe deployment practices; lead cross-team initiatives; mentor engineers; contribute to hiring; and translate customer and product goals into technical strategy.