Top Remote Customer Success Jobs in Tucson, AZ

Manage a portfolio of enterprise customers to maximize retention and growth through regular contact, QBRs, upsell/cross-sell initiatives, CRM and KPI management, and close collaboration with sales and engineering to improve customer experience and hit revenue and churn targets.

Manage a portfolio of mid-to-large SaaS customers to drive renewals, expansion, and price increases. Proactively monitor customer health, execute renewal and expansion strategies, conduct Executive Business Reviews, and collaborate cross-functionally to deliver measurable value and growth. Mentor team members and contribute to process improvement and scalable success operations.

Manage a book of 100+ customers using digital/tech-touch strategies to drive engagement, retention, renewals, and expansion. Maintain customer records, analyze usage and satisfaction data, implement automation and workflows, develop one-to-many content, and collaborate cross-functionally to optimize customer journeys and meet renewal/upsell targets.

Drive customer adoption and value realization for RSA solutions by acting as a trusted advisor, building stakeholder relationships, coordinating cross-functional teams, monitoring product usage, aligning success plans to customer goals, and supporting renewals and expansion through technical and value-based engagement.

Provide expert client support for mortgage loan registration and structuring, analyze AUS findings and DTI scenarios, resolve escalations, deliver training, create documentation, and collaborate cross-functionally to drive client success and process improvements.

Manage strategic New Verticals accounts through implementation and full lifecycle: set goals, drive value and adoption, forecast renewals, identify expansion opportunities, collaborate cross-functionally, and lead customer meetings and program strategy to retain and grow revenue.

Manage a portfolio of 16+ credit union partners to drive adoption of Silvur's Insurance platform. Lead onboarding, scalable training, enablement playbooks, and quarterly business reviews. Build data-driven engagement strategies, track referrals and product usage, surface insights to product and ops, and collaborate cross-functionally. Use AI tools (Claude, ChatGPT) to build automations and scale partner deliverables.

Lead and scale the enterprise Customer Success function, focusing on retention, adoption, and expansion for complex enterprise customers. Manage a team, develop strategies, and foster executive relationships to ensure successful healthcare outcomes.

The Customer Success Manager ensures customers achieve measurable outcomes using the SQREEM platform by driving outcomes, providing strategic advice, managing customer health, and expanding revenue within accounts.

The Senior Enterprise Customer Success Manager ensures the success of enterprise customers by building relationships, driving product adoption, advocating for customer needs, and identifying growth opportunities through customer success plans and regular communication.

The Enterprise Customer Success Manager at Canonical is responsible for onboarding customers, managing relationships, identifying growth opportunities, and collaborating with cross-functional teams to enhance customer satisfaction.

Lead and scale post-sales Customer Success as a player-coach: manage a portfolio of strategic customers, drive onboarding, adoption, renewals and expansions, build the CS team and playbook, align cross-functionally with Product/Sales/Engineering/TAM, and provide deep billing/CPQ expertise to optimize pricing, revenue recognition, and quote-to-revenue workflows.

Own and manage large, complex health plan accounts as primary customer success contact. Build trusted client relationships, manage escalations, coordinate cross‑functional teams to resolve issues, drive retention, protect recurring revenue, and identify expansion opportunities to deliver successful outcomes.

Manage a mid-market book of employer clients on the West Coast, building relationships, driving renewals and upsells, delivering performance reporting, and acting as a healthcare benefits consultant. Develop strategic account plans, collaborate with brokers and internal teams, and support client onboarding and ongoing service delivery. Travel up to 15-20% as needed.

Lead Customer Success for GotPhoto's US & Canada enterprise and scale-up segments, owning Net Revenue Retention. Build and scale a high-performing team, drive retention and expansion, establish repeatable playbooks, partner cross-functionally, and use customer data to inform strategy and product priorities.

Serve as primary client advocate for a portfolio, developing strategic paid-media plans, monitoring campaign performance, delivering data-driven insights, leading onboarding, resolving issues, coordinating internal teams, and identifying upsell/cross-sell opportunities to drive client retention and growth.

Lead post-sale client relationships and program delivery for high-value advertising and custom content engagements. Manage and coach Client Success staff, oversee cross-functional execution, optimize program health and financial performance, develop operational standards and best practices, and serve as senior strategic advisor to clients and stakeholders.

Own strategic law-firm client relationships to drive adoption, retention, and growth. Lead change management and tailored adoption strategies, run business reviews, coordinate implementation/training/support/product teams, manage renewals and expansion, identify and mitigate churn risk, maintain account health and forecasting, and advocate customer needs internally to deliver measurable client outcomes and increased product utilization.

Support and lead a team of Care Advocates to drive customer acquisition, retention, and satisfaction. Collaborate cross-functionally to map the customer journey, identify process gaps, and create, implement, and iterate scalable processes and improvements that support patients throughout their fertility journey.

Provide high-touch user support via Intercom, troubleshoot web/mobile and integrations, build Intercom automations and AI-driven workflows, create help center content, report bugs and collaborate with product and engineering, and support onboarding to improve user experience and reduce friction.

Lead end-to-end strategic relationships for high-value accounts using AI-driven insights to drive value realization, retention, and expansion. Manage risk with predictive signals, run executive engagements, coordinate cross-functional teams, drive adoption and renewals, and influence product strategy through customer feedback.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

Own the entire post-sale client lifecycle: onboard customers, review AI-generated compliance documents, deliver updates from regulatory monitoring, run upsell campaigns, retain and expand accounts, and feed product feedback to the founder. Build processes and define client success at an early-stage SaaS startup.

Serve as a trusted consultant for agency partners managing brand portfolios on Triple Whale. Provide proactive technical support, advise on marketing strategy and product functionality, collaborate with Sales, Solutions Architects and Support, forecast revenue/renewals, lead agency meetings, gather product feedback, and drive customer experience improvements.

Lead Customer Success for enterprise HR clients by owning onboarding, engagement, renewal, and expansion. Build scalable onboarding and enablement, track customer health and ROI, facilitate executive workshops, and feed customer insights into product and GTM. Hire and develop a high-performing CS team and partner cross-functionally.