Top Remote Jobs in Salt Lake City, UT

Triage and resolve customer support tickets for an API-driven fintech product, collaborate with product and engineering on feature requests, improve help center content, lead technical projects and reporting, and manage escalations to ensure SLA, CSAT, and TTR goals.

Provide L2 technical support for LucidLink's file-streaming/cloud networking product: triage, reproduce and debug customer issues across macOS/Windows/Linux, collect logs/dumps, escalate to engineering, and advise customers on configuration and best practices.

Qualify and engage inbound leads and outbound prospects for Territory Account Managers through research, calls, social outreach, and email; schedule meetings, maintain Salesforce data, meet activity targets, and support events and tradeshows.

Perform quantitative and qualitative analysis, build reports and dashboards, produce datasets, troubleshoot data issues, and present findings to stakeholders. Collaborate across teams and third parties to define reporting specs, improve data quality, and recommend KPIs and best practices to support decision-making.

Lead cross-program product initiatives: define a GTM request process, implement a CX priority tracker, improve roadmap management and Q4 planning, coordinate AI pricing and GTM, overhaul release notes, plan customer expansion/retention, and explore AI to improve roadmap inputs and customer-specific communications.

Own strategic relationships with enterprise Delphix customers in the central US to drive adoption, mitigate risk, secure renewals, identify expansion, coordinate cross-functional teams, measure KPIs, and manage escalations.

Provide remote technical support for the Paytronix platform: diagnose and resolve customer issues, manage support cases, configure solutions, create documentation, give product guidance, collect feedback, and collaborate with internal teams to improve processes and customer outcomes.

Lead platform engineering to improve cloud infrastructure, Kubernetes, IaC, CI/CD, secrets, observability, and production guardrails. Build internal developer tooling, harden access controls, improve operational readiness, and define pragmatic platform standards to enable secure, reliable, high-velocity releases.

Manage and execute integrated demand generation programs across channels and partners. Lead campaign project plans, virtual events/webinars, partner co-marketing, sales enablement, and measurement to drive leads and pipeline. Coordinate cross-functional contributors, track performance, optimize programs, and support ABM, product launches, and in-person events.

Drive hospital onboarding, training, and adoption of RapidAI products. Build clinical workflows, analyze usage data, present QBRs, address competency gaps, cultivate success stories, and support renewals and cross-sell opportunities while collaborating with sales and cross-functional teams.