Top Remote IT Jobs in Providence, RI

Provides advanced IT help desk, desktop support, networking, cloud, and customer service assistance. Resolves and triages support tickets, prioritizes issues, schedules service appointments, assigns escalations, documents solutions, and supports Microsoft environments including Office 365, Microsoft 365, and Azure. The role also troubleshoots operating systems, enterprise applications, and network configurations while mentoring junior staff and improving help desk and dispatch processes.

Provides first-line IT support for contract customers by diagnosing and resolving hardware, software, networking, cloud, and Microsoft platform issues. Responsibilities include managing and prioritizing tickets, triaging calls, dispatching and escalating work, scheduling service appointments, documenting resolutions, supporting users within defined response times, and improving help desk processes. The role requires strong troubleshooting, communication, customer service, and ticket-management skills.

Leads enterprise AI cybersecurity governance and security risk programs within the InfoSec GRC organization. Develops NIST AI RMF-aligned frameworks, automated compliance reviews, approved AI asset inventories, and risk assessment processes. Partners with application security, data security, governance, development, and business teams; evaluates third-party AI platforms; translates emerging AI threats into controls; and presents mitigation strategies and maturity roadmaps to executives.

Build and manage centralized IT administration across five ecommerce brands. Responsibilities include SaaS administration, user access, SSO and MFA, onboarding and offboarding, hardware lifecycle management, IT documentation, vendor and licensing management, troubleshooting, security controls, and automation of repetitive workflows. The role supports corporate, remote, and retail teams in a fully remote environment.

Manage internal SaaS systems, identity and access management, and remote device fleets. Automate onboarding, offboarding, provisioning, and recurring IT issues through scripting and workflows. Own the ticket queue, maintain documentation, support HIPAA compliance and SOC 2 audits, conduct access reviews, and collaborate with Security. The role requires supporting a fully remote workforce while using AI tools responsibly for scripting, troubleshooting, and runbook development.

Owns delivery of WellBe’s data project portfolio, including pipelines, migrations, integrations, reporting, and BI initiatives. Translates business needs into technical requirements, manages dependencies, coordinates payer and vendor data feeds, leads Scrum ceremonies, and oversees validation, reconciliation, data quality, security, compliance, and production readiness. The role also manages prioritization, risks, issues, and stakeholder communication across data engineering, analytics, and business teams.

Owns delivery of the Heritage technical platform roadmap, coordinating engineering dependencies, releases, production support, risk management, Agile ceremonies, technical documentation, go-live, and hypercare. The role translates technical details and delivery metrics into clear leadership reporting while investigating issues through code, SQL, logs, and monitoring.

Provides first-level technical support, troubleshoots hardware and software issues, assists with installations and system administration, maintains IT asset records, monitors network and system performance, manages user accounts and access, supports IT projects, and documents procedures and troubleshooting guides.

Manages Safety and Compliance Committee operations, including member rosters, appointments, onboarding, training records, conflict-of-interest logs, SME coordination, SOP implementation, reporting, and meeting support. The role maintains accurate governance documentation, coordinates with HRSA, OPTN contractors, internal teams, and committee members, and ensures compliance with oversight requirements and established operational plans.

Administer and improve global compensation programs, including salary reviews, benchmarking, variable pay, allowances, job architecture, pay structures, and total rewards. Advise managers and HR partners on compensation decisions, maintain compensation data in Workday, ensure labor-law compliance, support audits and reporting, and contribute to international HR projects and benefits administration.

Advise enterprise IT leaders on ServiceNow strategy and AI adoption. Design scalable ITSM, ITOM, ITAM, and SPM solutions, including integrations, CMDB architecture, governance, and AI agents. Assess existing environments, lead discovery workshops, develop proofs of concept, support proposals, guide implementation, identify technical risks, and create reusable architecture assets. Collaborate with AI engineers and cross-functional teams while maintaining upgradeability and alignment with ServiceNow platform developments.

Leads strategic procurement and category management for SaaS, on-premises software, hardware, telecom, and IT services. Manages renewals, sourcing strategies, vendor relationships, VARs, contracts, SOWs, cost optimization, and compliance. Partners with IT, Security, Engineering, Finance, Legal, and executive stakeholders on negotiations, make-versus-buy decisions, total-cost analysis, and technology requirements. The role manages complex, high-volume sourcing activities in a fast-growth environment.

Leads end-to-end information security and IT infrastructure projects, including risk remediation, security tool deployments, compliance initiatives, and process improvements. Manages project plans, resources, risks, dependencies, stakeholder communications, governance requirements, audit documentation, and change adoption while coordinating technical and business teams.

Develops AI/ML-driven cybersecurity and fraud-detection analytics using large datasets and disparate data sources. Builds solutions with Azure Databricks, Python, SQL, and R; investigates stakeholder concerns; identifies system and process gaps; recommends remediation; and leads data science, data engineering, and business intelligence teams across secure environments.

Develop and improve core software services supporting customer intake, application screening, and information dissemination. Design distributed, microservice-based systems; identify bottlenecks; improve reliability, scalability, and business logic; and contribute to modernization and architectural decisions. Work independently across the stack, communicate technical trade-offs, mentor junior developers, and use AI and automation tools to improve engineering outcomes.

Leads frontend engineering strategy and architecture while building accessible, performant web applications. Responsibilities include developing React or Angular applications, design systems, testing and CI/CD practices, accessibility compliance, performance optimization, cloud deployment, and frontend infrastructure. The role mentors engineers, influences cross-functional technical decisions, partners with product and design teams, and delivers customer-facing solutions. It is remote with 0–10% travel and requires U.S. citizenship plus eligibility for Public Trust 6C.

Leads the enterprise Cybersecurity and IT Audit program, including risk assessments, audit strategy, IT SOX and ITGC oversight, cybersecurity and technology audits, advisory reviews, and Audit Committee reporting. Partners with technology leaders on governance, cloud, privacy, resilience, third-party risk, AI, and emerging technology initiatives. Manages audit budgets, co-sourced resources, talent development, and innovation through analytics, automation, and AI-enabled audit techniques.

The API IT Solutions Analyst II translates business needs into technical requirements, API specifications, mapping sheets, system documentation, and acceptance criteria. The role coordinates with business partners, architects, developers, QA, and project managers to deliver integration projects, resolve issues, maintain SOPs, support UAT and training, and ensure requirements traceability. The analyst also performs data analysis, reporting, and serves as a subject matter expert for applications and platforms.

Leads complex cybersecurity initiatives from planning through operational transition. Coordinates cybersecurity, technology, business, vendor, and executive stakeholders; manages scope, schedules, risks, dependencies, budgets, resources, governance, and reporting. Translates technical concepts into executive communications, drives accountability and issue resolution, supports vendor and procurement activities, and ensures cybersecurity outcomes such as risk reduction, compliance, remediation, resilience, and capability maturity. Mentors junior project managers and adapts delivery methods across Agile, Waterfall, and Hybrid environments.

Leads end-to-end delivery of strategic cybersecurity initiatives across areas such as identity security, security operations, cloud security, application security, and governance. Manages project plans, budgets, risks, dependencies, vendors, reporting, stakeholder communications, and governance activities. Partners with technical and business teams to align execution with cybersecurity strategy and deliver measurable risk reduction, compliance, resilience, and capability outcomes using Agile, Waterfall, or Hybrid methods.

Leads enterprise IT operations supporting cloud infrastructure, applications, identity services, cybersecurity coordination, change governance, and end-user support. Oversees Azure modernization, ServiceNow and Microsoft 365 operations, production releases, compliance activities, incident response, vendors, contractors, and cross-functional technical teams. Provides strategic guidance on modernization, service transformation, operational readiness, and technology investments supporting federal programs and mission operations.

Administer and maintain Oracle Identity and Access Management environments, including OAM, OIG, OIM, OID, WebLogic, and related components. Support identity monitoring, access provisioning, authentication, SSO integrations, troubleshooting, security controls, documentation, custom Java development, SQL reporting, LDAP administration, and BI Publisher reporting. Collaborate with technical SMEs, address audit requirements, and support production and non-production environments for CMS systems.

Oversee complex strategic IT projects from planning through delivery, managing scope, schedules, budgets, resources, risks, issues, vendors, communications, and organizational change. Lead cross-functional teams, engage executives and stakeholders, track business outcomes, resolve constraints, improve processes, and apply agile, Lean, and traditional project management practices to deliver enterprise initiatives successfully.

Own post-go-live relationships for enterprise radiology IT customers, driving adoption, value realization, retention, renewals, and account growth. Develop success plans, monitor account health, lead business reviews, coordinate support and technical escalations, communicate product updates, gather feedback, and identify expansion opportunities. Build trusted relationships with radiologists, health system leaders, and IT teams while maintaining account documentation and health scores.

Designs and implements enterprise cybersecurity strategies for a DoD Zero Trust program. Leads Risk Management Framework efforts to obtain Authority to Operate, assesses and mitigates risks, enforces security policies, supports incident response and security testing, and advises government stakeholders on cyber risks. The role also requires collaboration across technical teams, mentoring junior professionals, and expertise in DoD controls, security architecture, compliance, and Zero Trust technologies.