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Job Title
API IT Solutions Analyst II - RemoteRequisition Number
R8058 API IT Solutions Analyst II - Remote (Open)Location
Arizona - Home TeleworkersAdditional Locations
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CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the leading personal lines property and casualty insurance groups in the United States. Here, every employee shapes our mission. We build innovative, human-centered solutions that help AAA members prevent, prepare for, and recover from life's uncertainties. You will join a collaborative, inclusive culture where your strengths have room to grow and your ideas can drive real impact. Step into a role where you can contribute to our shared success through meaningful work.
We are actively hiring for an IT Solutions Analyst II- Remote
Your Role: We’re looking for motivated, innovative professionals who think big, move fast, and are passionate about delivering service excellence.
As an API IT Solutions Analyst II, you will play a critical role in delivering enterprise APIs that power mission-critical applications across sales, service, and claims—supporting both digital and agency channels. You’ll work closely with internal and external partners to onboard them to our API ecosystem, troubleshoot issues, and ensure seamless integration experiences.
Your Work:
- Collaborate with Business Relationship Management/Consultants (BRM/BRMC), Business Solutions Analysts (BSA)/Other business partners, Project Managers (PM), Developers and Quality Assurance (QA) and other IT partners as needed:
- Work closely with BRM/BRMC and BSA to understand needs, collect business requirements, and translate them into technical requirements.
- Coordinate with project managers to ensure project timelines and milestones are met.
- Develops and maintains comprehensive Standard Operating Procedures (SOPs) to ensure consistency and efficiency in processes.
- Identifies and coordinates interdependencies across multiple domains, ensuring seamless integration and alignment of efforts.
- Leads and accelerates the delivery of projects and initiatives, driving them to successful completion within set timelines.
- Author API mapping sheets, API specs,
- Cultivates and sustains strong, collaborative relationships with various domains and key contributing partners, such as the AI Council, Architecture Review Committee (ARC), and others, to foster a cohesive and supportive work environment.
- Collaborate with Architects, Developers and others as needed to ensure technical solutions align with business objectives.
Provide Subject Matter Expertise:
- Serve as a go-to resource for business partners, providing in-depth knowledge of the applications and platforms.
- Review and provide feedback on documentation created by other analysts to ensure accuracy and completeness.
- Regularly update BRM/BRMC, BSA and PM on the status of issues and risks.
Ensure Accurate Translation and Traceability of Business Requirements into Technical Requirements:
- Collaborate as needed with BSA and other business partners to capture all vital business needs by employing Business Requirements Document (BRD)
- Validate the technical requirements support the business requirements, delivering expected features and functionality
Create, Maintain and Update Documentation:
- Create and maintain comprehensive documentation, including technical requirements, design, user stories, and acceptance criteria
- Collaborate with Architects and Solution Designers and own the creation of clear and concise technical specifications and documentation, to include items such as systems mapping, data flow mapping, database queries, table updates etc.
- Ensure that all documentation is up-to-date and accessible to relevant partners.
Assist with Business Involvement in Testing and Training:
- Assist with user acceptance testing (UAT) sessions.
- Assist with development and delivery of systems related training materials and sessions to help users effectively use new or enhanced applications.
Perform Data Analysis and Reporting:
- Extract, analyze, and interpret data to support business decisions and project outcomes.
- Contribute to reports and dashboards to track project progress and performance metrics.
Required Experience, Education and Skills
- Bachelor's degree in related area (Computer Science, Information Systems or other related field) or an equivalent combination of education and experience
- 3 -5 years System documentation experience and/or technical writing
- Ability to create non-functional requirements and translate business requirements into non-functional requirements
- Solid understanding of development, quality assurance and integration methodologies
- Ability to trace given transactions through a sophisticated system and document how systems and overlapping processes interact
What would make us excited about you?
- Working knowledge of industry practices and CSAA IG policies and the ability to develop a clear understanding of the company's key functional processes and resources
- Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
- Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
- Travels as needed for role, including divisional / team meetings and other in-person meetings
- Fulfills business needs, which may include investing extra time, helping other teams, etc
Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.
Why Choose a Career at CSAA IG?
At CSAA IG, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.
Recognition: We offer a total compensation package, annual bonus eligibility for most roles, 401(k) with a company match, and so much more! Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaainsurance.aaa.com/us/en/benefits.
Career Growth: We believe in growth for everyone. Here at CSAA IG, leaders and mentors partner with employees to align interests, unlock development opportunities, and support long‑term success.
Flexible Workplace: We embrace a remote-first culture through our Flexible Workplace. Most employees hold Home-Flex roles, working primarily from home, often with the flexibility to work from various locations including CSAA offices. Our flexible workplace empowers you to balance remote work with intentional in‑person moments that deepen connection and collaboration.
Inclusion and Belonging: An inclusive and welcoming workplace is the cornerstone of our success. By fostering an environment where people feel valued and heard, we deepen our ability to understand and meet the unique needs of our members. This strengthens innovation and enhances our products and services, giving us a competitive edge in the market.
Sustainability: As climate change leads to more frequent and severe weather events, we are taking bold action to build more resilient communities and reduce our environmental impact. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.
CSAA is committed to providing reasonable accommodations to qualified applicants and employees with disabilities or other limitations. If you would like to request an accommodation to participate in the job application or interview process, please contact [email protected]
If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.
CSAA does not provide visa sponsorship for this role. Applicants must have authorization to work indefinitely in the US. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
CSAA Insurance Group is an equal opportunity employer.
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The national average hourly rate for this position is $35.72-$39.69. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on work location. The starting pay range for this position across all the states we hire in is $35.72-$47.63. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 7% of eligible pay.Colorado Specific Job Range :$74,295.00 - $90,600.00This job posting will be unposted on Fri, 13 Nov 2026.Skills Required
- Bachelor's degree in Computer Science, Information Systems, a related field, or equivalent education and experience
- 3–5 years of systems documentation experience and/or technical writing
- Ability to create non-functional requirements and translate business requirements into non-functional requirements
- Solid understanding of software development, quality assurance, and integration methodologies
- Ability to trace transactions through sophisticated systems and document system and process interactions
- Working knowledge of industry practices and company policies and functional processes
- Willingness to travel as needed for divisional, team, and in-person meetings
CSAA Insurance Group Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about CSAA Insurance Group and has not been reviewed or approved by CSAA Insurance Group.
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Fair & Transparent Compensation — Pay is considered good or competitive across many roles, with base compensation often viewed as solid for the work. Feedback suggests overall compensation feels stronger when flexibility and attainable bonuses are part of the package.
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Retirement Support — 401(k) matching and annual profit sharing, with immediate vesting, are highlighted as meaningful strengths in total rewards. Tuition reimbursement and student‑loan support further reinforce the company’s financial well‑being focus.
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Leave & Time Off Breadth — Flexible Time Off or PTO, multiple paid company holidays, and dedicated paid enrichment time create a robust time‑off mix. A largely remote, flexible workplace helps employees make practical use of these benefits.
CSAA Insurance Group Insights
What We Do
Why we're forever forward -- At CSAA IG, one thing will always endure: our commitment to excellence in everything we do for our members, employees and communities. As insurance industry leaders, we know things can change in an instant. It’s why we’re here. We’re not afraid of change. We welcome it and use it to advance the cause. For employees, our cause is to become ever more inclusive and supportive of their goals and contributions. For our AAA Members, it’s finding new ways to help them prevent, prepare for and recover from whatever comes. For our communities, it’s exploring new ways of helping them meet evolving challenges. Whatever may happen, change becomes progress at CSAA IG. Benefits for today and for your future -- Benefits at CSAA IG represent our commitment to protect our employees by providing for their needs today and helping them prepare for a more secure future. Our suite of benefits is designed to provide for your physical, mental, social and financial health. Our sense of belonging keeps us together -- Belonging is the feeling of being welcomed and accepted for who you are and the qualities you bring. It’s knowing you’re heard and valued as an individual and employee. At CSAA IG, we share a strong sense of purpose and a hunger for adventure. Change should always be expected, but can’t always be predicted. Whatever happens, we remain true to our beliefs and clear on our purpose. We meet change head on and grow from each experience. A promise to act -- Life is uncertain, but we are not. When our AAA Members need us, we know how to move with the speed, expertise and confidence they rely on.
