Top Remote Jobs in Pittsburgh, PA

Serve as first-line member support via chat and ticketing, resolving entry-level issues (payments, loyalty), triaging and escalating complex cases, documenting interactions, collaborating with internal teams and BPO partners, staying current on product changes, and delivering patient, organized digital customer service.

Lead and scale on-site field operations across warehousing, events, and retail. Manage Field Operations Managers and shift leads to ensure reliable staffing, on-site quality, incident management, and account health. Define commercial frameworks, build AI-enabled tooling and monitoring with Product/Data/Engineering, and recruit, onboard, and develop shift lead talent to sustain performance at scale.

Lead North America mid-market marketing: own demand generation, ABM, webinars, and field events. Build and manage a regional marketing team, partner with Sales/Channel/Global Marketing, run budgets and ROI-driven campaigns, set KPIs, and travel ~40% to support regional activations and events.

Lead and build a global Partner Success team to drive partner onboarding, reduce churn, and create repeatable playbooks. Hire and coach 7-8 managers, analyze at-risk trends, establish KPIs, coordinate with Channel Account Management, and deliver an 85% onboarding target within 16 days. Drive process improvements, share best practices, and maintain a transparent, high-performance remote culture.

Underwrite and bind medium-to-complex workers' compensation risks, follow underwriting guidelines, support payroll partner relationships, issue certificates, assist sales with technical questions, manage high transaction volume, maintain coverage and rating knowledge, and participate in portfolio review. Travel up to 10%.

Manage the full lifecycle of California workers' compensation claims from intake to closure, handling high-exposure and complex claims, determining compensability and reserves, coordinating litigation and medical management, negotiating settlements, providing customer and agent support, and mentoring junior adjusters while improving claims processes.

Design, build, and deploy LLM-powered applications, collaborating with Data Science teams to ensure agent systems operate reliably in production. Handle full lifecycle from prototype to production, integrating APIs and managing workflows.

Lead digital demand generation and marketing automation strategy, owning paid acquisition channels, HubSpot/Pardot administration, Braze engagement, ABM and email programs, Salesforce reporting, and data-driven optimization to drive qualified pipeline and improve lead management and conversion.

Manage end-to-end travel industry partnerships: identify and pursue new partners, activate and grow partner referrals and revenue, own partner account management, deepen executive relationships, and coordinate cross-functional teams to deliver a seamless partner experience supporting US expansion.

Lead the Data Access product for financial institutions: define vision and roadmap, prioritize features, manage full product lifecycle, collaborate with engineering, design, and marketing, analyze performance metrics, and iterate based on user feedback and market trends to meet company objectives.

Provide application support and troubleshooting, optimize operational processes, liaise between business and IT, analyze performance and reporting, and implement improvements to ensure operational effectiveness and reduced downtime.

Lead go-to-market strategy for Third Party Risk Management and Operational Risk products. Drive positioning, pricing, competitive intelligence, analyst relations, and GTM execution. Partner cross-functionally with product, sales, and executives to identify and validate new market opportunities, measure launch effectiveness, and own strategic recommendations.

Own and build the full renewals function: manage end-to-end renewals, forecast and report pipeline health, lead executive negotiations, drive pricing and expansion, implement data-driven strategies and AI-assisted workflows, maintain HubSpot hygiene, and hire and develop a team while partnering cross-functionally with CSM, Finance, Product, Legal, and Sales.