Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

Manage strategic relationships with high-value healthcare clients, serving as an executive-level advisor and accountability point. Develop account plans, lead business reviews, oversee renewals and negotiations, identify expansion opportunities, resolve escalations, mitigate risk, and drive retention and revenue growth. Collaborate with sales, operations, service delivery, product, finance, and marketing teams while maintaining forecasts, risk assessments, stakeholder maps, and opportunity tracking.

Manages strategic relationships with health system and provider partners, ensuring engagement, adoption, satisfaction, renewals, upsells, and measurable clinical research outcomes. Coordinates cross-functional teams across clinical, sales, marketing, product, engineering, and compliance. Advocates for customer needs, facilitates research partnerships and network programming, supports contracting, and drives patient-impact and account-performance goals.

Manage and grow a portfolio of aviation-industry customers through retention, renewals, expansion, cross-selling, and upselling. Build executive relationships, conduct business reviews, drive product adoption, identify risks, and develop customer success and account growth plans. Maintain CRM records, forecasts, and pipelines while collaborating with Product, Support, Marketing, Revenue Operations, and leadership. Provide aviation market intelligence and customer feedback, with travel of up to 25%.

Lead complex enterprise customer engagements across pre-sales, implementation alignment, adoption, and renewal readiness. Shape solution strategy, value demonstrations, and technical storytelling; translate network intelligence into strategic recommendations; coordinate escalations across Services, Product, and Engineering; drive adoption, expansion, and measurable value realization; and build executive relationships while representing customer and regional perspectives internally.

Leads implementation and ongoing account management for Scholarship Granting Organizations using the FACTS Grant & Aid solution. Responsibilities include consultative sales support, client configuration, training, awarding processes, reporting, tax-program expertise, escalated issue resolution, process documentation, functionality ticket management, and cross-functional collaboration. The role serves as a subject matter expert while driving customer satisfaction, product utilization, compliance, retention, and operational excellence.

Manage strategic enterprise customer relationships, drive platform adoption and measurable ROI, support renewals and expansion, deliver training and advisory, and resolve technical questions. Collaborate with Account Management, Sales, Product, Marketing, Support, and CS Engineering while developing expertise in data modeling, integrations, platform configuration, AI-assisted workflows, MCP, and CLI capabilities.

Leads Abnormal AI’s Enterprise Customer Success organization across the Americas, managing Directors, Managers, and Customer Success Managers. Responsibilities include developing customer success strategy, driving retention, adoption, expansion, and value realization for enterprise customers, strengthening executive relationships, overseeing escalations, improving customer health forecasting, and partnering with Sales, Renewals, Support, Product, and Engineering. The role also coaches leaders, scales processes, represents customer needs, and requires up to 25% travel.

Manage a high-volume book (~150+ SMB accounts), drive adoption and renewals of Hinge Health MSK programs, provide data-driven reporting and recommendations, coordinate escalations with internal teams, and identify expansion opportunities to maximize client retention and satisfaction.

Manage employer accounts as the primary post-sale contact, drive retention, reduce churn, identify expansion opportunities, and support account growth. Lead account reviews, trainings, webinars, demos, and strategic engagements. Educate customers on recruiting best practices, coordinate cross-functional teams, and implement process improvements within the employer success function.

Own renewal and expansion outcomes across a high-volume portfolio of SMB SaaS accounts. Manage GRR and NRR targets, forecast and document pipeline activity in the CRM, negotiate contract expansions, identify upsell and cross-sell opportunities, and engage customers throughout renewal and growth conversations. Partner with Customer Success Specialists, Product, Sales, Service Delivery, and Customer Experience to improve account health, product adoption, and execution. Surface customer feedback, manage risks, and contribute to SMB growth strategy.