You will partner with enterprise customers to maximize their return of investment and drive revenue growth. You will build strategic relationships, guide adoption, and identify expansion opportunities. Shaping the customer success function in a fast-growing AI platform category, developing deep technical fluency in our product and its AI-embedded workflows along the way.
About the TeamWe deliver exceptional customer outcomes by unifying buying signals into actionable intelligence. Our team collaborates across product, sales, and marketing to amplify the voice of the customer. We exist to help companies turn insights into revenue.
Responsibilities- Building and maintaining strategic multi-threaded relationships with enterprise stakeholders and executives, including RevOps leads and Go To Market engineers, to support their business goals
- Driving measurable customer outcomes by tracking KPIs, guiding platform adoption, ensuring return on investment realization, including outcomes unlocked by our MCP and CLI capabilities as customers mature
- Partner with Account Management to drive contract renewals, negotiations, and expansion opportunities by aligning customer needs with product capabilities and connecting adoption to executive-level business metrics with product capabilities
- Delivering tailored training, best practices, and strategic advisory to enable customer success and product adoption
- Developing expertise in data modeling, integrations, platform configuration, serving as each customer's most knowledgeable resource, fielding Tier 1–2 technical questions independently, partnering with CS Engineering on complex escalations
- Collaborating with Sales, Product, Marketing, and Support teams to create seamless customer experiences and inform product development
- Demonstrate 5+ years of experience in Customer Success, Account Management, or strategic consulting within a SaaS environment
- Manage retention and growth metrics (Gross Revenue Retention/Net Revenue Retention) through high-inspect customer engagement
- Communicate complex concepts clearly to technical and non-technical audiences in written and verbal formats
- Deliver presentations effectively to end-users, executives, and large groups
- Apply consultative problem-solving skills to drive customer success and business outcomes
- Understand SaaS products and business models, with experience in Revenue Operations (RevOps) (sought after)
- Use Salesforce and other CRM or go-to-market systems
- Bring equivalent practical experience in enterprise customer management or strategic account planning
- Bring working familiarity with AI-assisted workflows, agentic tooling, or data automation, and genuine curiosity about where this space is heading
Salary Range or On Target Earnings:
Minimum:
$105,500.00Maximum:
$224,100.00In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.
Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.
We also have a location based compensation structure; there may be a different range for candidates in this and other locations
At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!
Anticipated Position Close Date:
Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.
Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.
About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.
Our Commitment
At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.
Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.
#LI-RemoteSkills Required
- 5+ years of experience in Customer Success, Account Management, or strategic consulting within a SaaS environment
- Experience managing retention and growth metrics, including Gross Revenue Retention and Net Revenue Retention
- Ability to communicate complex concepts clearly to technical and non-technical audiences
- Ability to deliver presentations to end-users, executives, and large groups
- Consultative problem-solving skills to drive customer success and business outcomes
- Understanding of SaaS products and business models
- Experience with Revenue Operations
- Experience using Salesforce and other CRM or go-to-market systems
- Equivalent practical experience in enterprise customer management or strategic account planning
- Working familiarity with AI-assisted workflows, agentic tooling, or data automation
- Genuine curiosity about the development of AI-assisted workflows and related technology
Zoom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Zoom and has not been reviewed or approved by Zoom.
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Fair & Transparent Compensation — Compensation is positioned at or above market for many roles, and postings often include clear pay ranges that help set expectations. Market standing among similar-size tech firms reinforces the perception of strong total rewards.
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Equity Value & Accessibility — Equity grants and an ESPP are prominent parts of the package and can materially augment cash compensation. Stock components are framed as a meaningful contributor to overall pay satisfaction.
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Healthcare Strength — Medical plan choice is broad and paired with free dental and vision for employees and dependents, plus robust mental-health resources and disability coverage. These elements position core health benefits as a standout strength.
Zoom Insights
What We Do
Bring teams together, reimagine workspaces, engage new audiences, and delight your customers –– all on the Zoom platform you know and love. 💙 Zoomies help people stay connected so they can get more done together. We set out on a mission to make video communications frictionless and secure by building the world’s best video product for the enterprise, but we didn’t stop there. With products like AI Companion, Team Chat, Contact Center, Phone, Events, Rooms, Webinar, and more, we bring innovation to a wide variety of customers, from the conference room to the classroom, from doctor’s offices to financial institutions to government agencies, from global brands to small businesses. We do what we do because of our core value of Care: care for our community, our customers, our company, our teammates, and ourselves. Our global employees help our customers meet happier, communicate better, and create meaningful connections the world over. Zoomies are problem-solvers and self-starters, working hard to get results and moving quickly to design solutions with our customers and users in mind. Here, you’ll work across teams to dig deep into impactful projects that are changing the way people communicate, and find room to grow with opportunities to stretch your skills and advance your career in a diverse, inclusive environment. Learn more about careers at Zoom by visiting our careers site: https://careers.zoom.us/home
