Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

Manage a high-volume book (~150+ SMB accounts), drive adoption and renewals of Hinge Health MSK programs, provide data-driven reporting and recommendations, coordinate escalations with internal teams, and identify expansion opportunities to maximize client retention and satisfaction.

Manage employer accounts as the primary post-sale contact, drive retention, reduce churn, identify expansion opportunities, and support account growth. Lead account reviews, trainings, webinars, demos, and strategic engagements. Educate customers on recruiting best practices, coordinate cross-functional teams, and implement process improvements within the employer success function.

Own renewal and expansion outcomes across a high-volume portfolio of SMB SaaS accounts. Manage GRR and NRR targets, forecast and document pipeline activity in the CRM, negotiate contract expansions, identify upsell and cross-sell opportunities, and engage customers throughout renewal and growth conversations. Partner with Customer Success Specialists, Product, Sales, Service Delivery, and Customer Experience to improve account health, product adoption, and execution. Surface customer feedback, manage risks, and contribute to SMB growth strategy.

Lead and scale the account management function to reduce churn, drive retention and expansion, and ensure world-class partner service. Manage KPIs (Churn, CSAT, SLAs), develop playbooks and escalation paths for outsourced teams, perform QA and coaching, identify upsell/cross-sell opportunities, and use account health data to predict risk and inform strategy.

The Client Success Manager drives client adoption, builds partnerships, monitors key health indicators, and translates business challenges into actionable learning strategies.

Own end-to-end technical success for enterprise data partners, from sandbox onboarding through production optimization. Serve as the primary technical contact, maintain API reliability and SLA compliance, monitor integrations, troubleshoot distributed and asynchronous systems, translate partner needs into technical specifications, and collaborate with engineering teams to improve APIs, streaming pipelines, and data contracts. Create documentation, playbooks, architecture diagrams, and escalation processes while communicating effectively with technical and executive stakeholders.

Build and scale the Account Management function for an insurance lead distribution platform. Own buyer retention, spend growth, account planning, outreach, KPI development, escalations, and feedback loops. Initially operate as an individual contributor, then establish the playbook, business case, staffing plan, and team structure for a future account management organization.

Manages post-sale customer accounts, driving adoption, retention, renewals, expansion, and value realization. Develops success plans, monitors customer health metrics, conducts business reviews, resolves challenges cross-functionally, and advocates for customer needs. Uses CRM and customer success platforms to analyze usage data, identify risks and growth opportunities, and provide actionable recommendations to stakeholders.

Provide functional support for Sage Intacct and related integrations, troubleshooting complex and escalated customer issues through resolution. Responsibilities include ticket triage, SLA management, root-cause analysis, documentation, customer communication, knowledge-base development, process improvement, and coaching support team members. The role also builds customer relationships and collaborates with consulting, sales, and support teams to improve product adoption and service quality.

Build and scale the Account Management function for an insurance lead distribution platform. Own buyer retention, spending growth, account planning, outreach, KPI development, escalations, and feedback loops. Create the account management playbook, establish team processes, and develop the business case and staffing plan for a future team. The role initially operates as an individual contributor before expanding into team leadership.