Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

Manage a book of laundromat accounts, drive product adoption and revenue through upsells and feature implementation, conduct lifecycle check-ins, support onboarding handoffs, funnel client feedback to product, and collaborate cross-functionally to ensure customers transact via the Cents POS platform.

Manage and grow a portfolio of publisher partners within the companys real-time performance acquisition platform. Analyze performance data, recommend optimizations, build executive relationships, coordinate cross-functional teams, coach partners on self-service, and drive strategic initiatives to increase clicks, calls, and leads. Occasional travel (~10%) and potential team leadership responsibilities.

Lead post-sales experience for enterprise customers: onboarding, renewals, upsells, and strategic account management. Act as trusted advisor, drive product adoption and value realization, coordinate cross-functional teams, resolve account issues, and use data to inform customer strategy and growth.

Serve as the primary technical contact for partner integrations: review partner docs (including MISMO), map data, advise product managers, coordinate testing-to-launch certification, troubleshoot integrations, and support the implementations team to ensure smooth partner and customer integrations.

Serve as primary client contact to support implementations, nurture relationships, present program value, ensure contractual delivery, coordinate internal teams, identify upsell opportunities, engage community members, and travel to client sites up to 25%.

Manage full lifecycle relationships with large customers to drive retention and expansion. Develop success plans, lead cross-functional projects, act as primary customer contact, surface opportunities with Sales and Implementation, and help create client success stories and references.

Own inbound support via Intercom, provision accounts and territories, triage and escalate bugs with clear repro steps, resolve billing issues, build a self-serve knowledge base, configure support platform features (help center, workflows, bots), and deliver one-off trainings to reduce repetitive tickets.

Manage a book of enterprise customers post-sale to drive onboarding, retention, and upsells. Use data storytelling and product expertise to optimize performance, coordinate implementations with AdOps, troubleshoot issues, and collaborate with Sales and Product Strategy to meet customer recruiting goals.

Guide new customers through onboarding, answer questions via email/chat, create and maintain knowledge base articles, liaise with internal teams to improve materials, identify common issues, and ensure a smooth customer experience.

Own end-to-end customer lifecycle for a portfolio: scope, implement, realize value, drive adoption, and expand revenue. Manage delivery using Hawk methodology, monitor usage/performance, optimize outcomes (reduce false positives, speed investigations), engage in pre-sales as an SME, and build executive relationships to secure renewals and growth.