Top Remote Customer Success & Experience Jobs in Pittsburgh, PA

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

Manage assigned accounts focusing on client trend management, strategic plan development, and maintaining client relationships. Handle contract renewals, ensure compliance, and lead the client services team. Provide presentations and implement strategies for client growth while monitoring performance guarantees and addressing client inquiries promptly.

The Lifecycle Specialist will execute customer lifecycle campaigns, monitor performance, optimize journeys, and collaborate with teams to enhance customer success.

The Customer Success Manager will drive client success, ensuring high adoption, retention, and growth while maximizing product utilization and maintaining relationships.

The Senior Customer Success Engineer will drive adoption of Imprivata's Mobile solutions, delivering value to healthcare customers through technical advisory and leadership. Key responsibilities include designing solutions, troubleshooting, and providing customer feedback to influence product enhancements.

The Senior Enterprise CSM in the Public Sector ensures customer satisfaction, drives product adoption, and maintains relationships with key accounts to meet annual revenue goals.

The Account Manager will coordinate between sales and data teams, manage audience requests, track project statuses, and support reporting and client deliverables.

The Add-On Licensed Agent will make outbound calls, receive inbound calls, assist policyholders, and manage paperwork related to insurance policies.

As a Client Executive, you will manage customer accounts, drive adoption of Cytora's AI solutions, and build relationships with clients while aligning strategic goals through business reviews and workshops.

Answer owner relations calls about revenue, land, division orders, JIB, A/R, and A&P. Log and track inquiries in a case system, follow up on unresolved issues, build client relationships, handle difficult interactions professionally, and cross-train to expand skills.

Manage large group insurance client relationships with a focus on reporting and metrics. Serve as primary liaison, deliver client reports and insights, lead projects and implementations, drive strategic initiatives, mentor junior staff, and ensure accurate system data and documentation.