Top Remote Customer Success & Experience Jobs in Philadelphia, PA

Owns end-to-end relationships for an assigned portfolio of digital cloud customers. Responsibilities include proactive check-ins, QBRs, issue triage, coordinating technical resources, maintaining account context, communicating product roadmaps, reducing churn, and driving expansion, cross-sell, upsell, annual-contract conversion, and net revenue retention.

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.

Own end-to-end implementation and long-term success for 2–3 enterprise SaaS accounts. Configure workflows, lead discovery, testing, go-live, change management, training, adoption, account health, renewals, and expansion. Build scalable implementation playbooks, templates, documentation, and training materials while partnering with Product and Engineering on customer feedback and adoption barriers.

Support users of the TerraSIGNAL agronomy software platform, resolve and prioritize help requests, escalate technical issues, create documentation and training materials, develop AI knowledge-base content, deliver user training, evaluate resolution trends, and test software modules, procedures, and data workflows. The role requires agricultural or technical education, software support experience, strong communication, and familiarity with digital agriculture technologies and spatial data.

Own strategic enterprise customer relationships from onboarding through renewal and expansion. Lead adoption, business reviews, account planning, technical conversations, training, health monitoring, renewals, and growth initiatives. Partner with Product, Engineering, Support, and Sales while engaging engineers, security teams, executives, and economic buyers. Translate infrastructure resilience capabilities into measurable security, recovery, compliance, and business outcomes.

Leads customer success and delivery for strategic Microsoft customers, aligning business objectives with cloud programs that accelerate consumption and value realization. Analyzes ECIF Yield, pipeline, utilization, and related metrics; identifies priority accounts and remediation opportunities; coordinates cross-functional stakeholders across Customer Success, Finance, sales, engineering, partners, and operations; and translates reporting into recommendations. The role also supports program planning, customer reviews, enablement, operating practices, and high-visibility business capability development across the Americas.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

Provides third-tier technical support for enterprise cybersecurity customers, diagnosing complex issues through lab reproduction, source-code analysis, networking and systems investigation. The role prioritizes customer impact, develops workarounds with Engineering, supports Sales engagements, documents solutions, improves support processes, creates customer-facing content, and participates in limited on-call coverage. Requires expertise in Linux, networking, security technologies, databases, cloud and virtual environments, plus strong customer communication and escalation management skills.

Own the post-sales customer journey for manufacturing-focused SaaS clients, including onboarding, training, adoption, success planning, renewals, expansion, executive business reviews, and escalations. Analyze usage data to demonstrate ROI, build customer advocacy, and identify risks. Collaborate with Product, Engineering, Support, Sales, and Marketing to address customer needs and influence product roadmap and go-to-market strategy.

Provides first-line support to parents, students, and staff through email, chat, and phone. Troubleshoots student portal, registration, scheduling, and district platform issues; de-escalates concerns; tracks patterns in a ticketing CRM; escalates complex cases to school and IT leaders; and develops FAQ documentation. The role is fully remote and requires full-time availability aligned with U.S. school district hours.