Top Remote Customer Success & Experience Jobs in Philadelphia, PA

The Account & Relationship Manager builds and maintains relationships with clients, focusing on sales, renewals, and up-selling opportunities. They analyze customer usage data, conduct business reviews, and collaborate with Account Executives to optimize engagement and retention.

The Program Manager will lead customer experience strategies, collaborate with sales teams, and support health systems in adopting cardiac monitoring solutions.

The Vice President, Client Partnerships will lead client engagement strategy, manage executive relationships, drive revenue growth, and oversee account management teams while collaborating with cross-functional leaders.

Responsible for developing sales plans, forecasting sales, maintaining customer relationships, and ensuring satisfaction post-sale with the General Imaging Ultrasound products.

The LMS Administrator will create and manage courses, run reports, and support learning operations within the Workday Learning Management System.

The Enterprise Account Partner will manage global customer relationships, ensure satisfaction, drive revenue growth, and develop long-term account strategies.

Own and grow a portfolio of East Coast enterprise clients, driving renewals and expansion revenue. Track engagement health, coordinate with delivery leads, manage renewals/SOWs, identify upsell opportunities, run executive reviews, and maintain CRM and revenue forecasts while acting as primary commercial advisor.

Manage customer relationships, ensure satisfaction, address inquiries, conduct product demos, and collaborate with internal teams to improve customer success.

Hybrid player-coach Director of Account Management (12-month maternity cover) responsible for a $1–4M book across 6–10 enterprise accounts. Lead a small regional account team to drive renewals, upsell, forecasting, account strategy and partner co-selling. Build executive relationships (CHRO/CFO/COO), negotiate contracts, collaborate with product, CX and partners, and report regional performance against financial targets.

Own renewals, retention, and expansion across a 100+ account portfolio; carry quota for upsell and contract growth; collaborate in CS pods to develop account plans, negotiate agreements, forecast pipeline in HubSpot, and help build the Account Manager playbook.