Top Remote Customer Success & Experience Jobs in Philadelphia, PA

Manage a portfolio of B2B technology customers, developing success plans, monitoring adoption and health, guiding onboarding and renewals, conducting business reviews, and supporting retention and growth. Coordinate Sales, Delivery, Operations, Consulting, Engineering, and Support teams to resolve issues and improve customer outcomes. Maintain account documentation, identify risks and expansion opportunities, and contribute to customer success process improvements.

Leads regional customer success portfolio performance, ARR attainment, adoption, retention, and expansion. Manages account planning, risk reviews, customer feedback, onboarding standards, executive business reviews, and value realization. Mentors Technical CSMs, develops team enablement, coordinates cross-functional initiatives, standardizes secure network and architecture practices, and adapts customer strategies for regulated industries including healthcare and the public sector.

Serve as the primary technical contact for enterprise customers, translating business needs into technical requirements and scalable solutions. Develop architecture strategies, documentation, and best-practice guidance; conduct proofs of concept, product demonstrations, training, and workshops. Troubleshoot complex infrastructure issues, advise on observability and enterprise technology, and collaborate with sales, product, and customer experience teams. Gather customer feedback to influence the product roadmap and support successful adoption of the LogicMonitor platform.

Lead enterprise customer implementations of Samsara’s IoT platform for fleet and industrial assets. Manage deployment plans, adoption roadmaps, training, product demonstrations, implementation tracking, and account health across multiple engagements. Build trusted relationships with executives and end users, resolve challenges, and collaborate with Sales, Support, Sales Engineering, and Product. Mentor Customer Success and Support teams while driving customer value, safety, efficiency, and sustainability outcomes.

Principal Customer Success Manager responsible for strategic relationships with complex enterprise customers, driving adoption, measurable outcomes, retention, and expansion. The role develops success plans, influences product direction, establishes Customer Success best practices, leads cross-functional initiatives, mentors CSMs, analyzes account health and churn risk, and supports renewals, upsells, and cross-sells. Requires executive communication, strategic account management, business acumen, and familiarity with Salesforce, Gainsight, or similar platforms.

Own relationships, health, retention, and growth for enterprise carrier customers. Responsibilities include executive business reviews, performance reporting, escalation management, roadmap alignment, expansion opportunities, compliance documentation, audit responses, and cross-functional coordination with Product, Engineering, Implementation, Compliance, and Sales. The role also mentors Customer Success Associates and requires travel for solution workshops, leadership events, and customer reviews.

Build and maintain Customer Success and Implementation playbooks, SOPs, training programs, knowledge bases, presentation materials, and scalable workflows. Partner cross-functionally to communicate process and product changes, improve automation and efficiency, identify customer risks, and measure enablement effectiveness. Support implementation, launch readiness, customer health, escalations, business reviews, renewals, and expansion.

Own and grow a portfolio of hotel chains, property management groups, ownership groups, and key lodging partners. Manage relationship cadence, QBRs, performance reviews, escalations, activation, revenue growth, and expansion opportunities. Monitor partner metrics, address underperformance, coordinate with Product, Engineering, Pricing, Connectivity, and Operations, and support renewals and commercial discussions. Maintain accurate partner, rate, contract, and pipeline records while tracking lodging distribution and technology trends.

Owns post-sale relationships for a portfolio of B2B SaaS customers, driving adoption, value realization, retention, renewals, and net revenue retention. Builds executive stakeholder relationships, develops mutual success plans, leads business reviews and renewal strategies, identifies customer risks, and coordinates with Sales and cross-functional teams to improve outcomes and support growth.

Manage post-sale onboarding for Mandarin-speaking restaurant customers, configuring Toast menus and POS workflows for go-live. Consult with clients on configuration needs, create onboarding plans, train restaurant staff, document implementations, and promote operational efficiencies. The role manages multiple simultaneous engagements, maintains customer relationships, meets activation goals, and coordinates with internal project resources while working independently in a changing environment.