Top Remote Customer Success & Experience Jobs in Philadelphia, PA

The Director of Circle Ventures will lead the development and execution of venture investments, shaping the ecosystem around USDC and driving strategic partnerships for innovation.

Manage a portfolio of dealer clients to retain and grow revenue via product utilization, upgrades, upsells and consultative support. Monitor account performance, resolve risks, deliver trainings, conduct virtual and occasional onsite engagements, collaborate with internal teams, and support new PMs and special projects to drive client success.

Manage a portfolio of dealer clients to protect monthly revenue, drive product utilization, upsell upgrades, and retain accounts. Build relationships, diagnose client issues, recommend solutions, monitor performance, handle at-risk clients, run trainings/webinars, and collaborate with internal teams. Travel to client sites as needed and mentor junior PMs.

Lead Enterprise Customer Success to drive adoption, retention, expansion, and advocacy. Build and scale a high-performing CS organization, operationalize AI-driven workflows, strengthen executive relationships, improve customer health and forecasting, and influence product roadmap through customer insights.

Own strategic operator relationships for a healthtech senior-living platform: drive adoption, demonstrate ROI, secure renewals and expansions, lead executive business reviews, mentor CSMs/CSDs, and represent customer needs cross-functionally. Operate at both executive and operational levels with ~30% travel.

Manage ongoing client operations and issue resolution as primary contact for assigned clients. Lead implementations from contract to launch, analyze ride data to improve service, collaborate cross-functionally to solve systemic issues, partner with support to resolve real-time incidents, run business reviews, and drive adoption and service optimization to deliver exceptional client experiences.

Provide deep technical post-sale support for NetBox customers: onboard, diagnose and resolve issues across installations, integrations, and upgrades; participate in architecture reviews; meet SLAs; surface product feedback; create runbooks and reduce repeat escalations.

Lead and develop a 5-person Americas Customer Success team, own regional retention and NRR, manage 3-5 largest accounts, drive adoption and onboarding, coordinate cross-functional strategy with Sales, Product, and Education, maintain Salesforce reporting, and own regional CS operations, budgeting, and escalation management to ensure customer health and growth.

As a Customer Service Representative, you will provide exceptional service by assisting policyholders with policy details, claim status, and payments while maintaining communication via phone and email.

The Lead Technical Support Engineer will serve as a trusted advisor to customers, addressing mobile SDK application issues, providing solutions, and ensuring customer success with HERE's products.

As a Product Support Specialist, you will provide expert support to customers, troubleshoot issues, guide users, and collaborate with teams for improvements.