Top Remote Customer Success & Experience Jobs in Philadelphia, PA

The Enterprise Customer Success Manager facilitates customer engagement, ensuring clients maximize the value of IoT solutions through tailored success plans and collaboration across teams.

Serve as senior relationship owner for high-value Coinbase customers: manage complex escalations end-to-end, drive onboarding and product adoption, mentor junior agents, surface feedback and trends to improve processes, and partner cross-functionally to deliver measurable improvements in satisfaction, retention, and product use.

Serve as primary contact for strategic mortgage customers—onboard, drive adoption, manage renewals, and support upsells. Monitor KPIs and customer health, troubleshoot API issues, escalate complex support cases, and build repeatable success processes to reduce churn and scale retention.

Support Senior Account Manager in managing large partner relationships and SMB accounts. Project-manage marketing campaign execution, generate and analyze campaign reporting, provide optimization recommendations, onboard and educate clients, collaborate with data scientists and internal stakeholders, and deliver business reviews to demonstrate value.

Own onboarding and long-term success for employer clients (<3,000 employees). Serve as primary contact, guide launches, support employer portal usage, deliver customized communications and campaigns, partner with brokers, marketing, product, and operations to increase benefit awareness and utilization.

Provide Level 1 inbound application and functional support for iSolved HCM by phone, video, email, and webform. Troubleshoot payroll/HCM issues, document interactions, escalate as needed, schedule follow-ups, and help customers maximize product use.

Serve as primary partner contact managing onboarding, renewals, and growth for higher-ed clients. Drive enrollment and retention goals, report on metrics, remove barriers for learners, design scalable processes, and coordinate cross-functional teams to improve partner satisfaction and outcomes.

The Customer Success Manager will ensure customer satisfaction by helping them with localization solutions and facilitating the onboarding process for multilingual content delivery, while maintaining strong customer relationships and understanding their global strategies.

The Strategic Account Director connects presales strategy with post-sales execution, fosters collaboration, and develops client relationships to drive successful marketing outcomes.

The Customer Success Manager (EU) drives customer retention and value realization across European accounts through proactive engagement, relationship building, and collaboration with internal teams.