Top Remote Customer Success & Experience Jobs in Philadelphia, PA

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

Leads end-to-end implementation of clinical software across healthcare organizations, managing project plans, stakeholder engagement, requirements gathering, workflow analysis, EHR integrations, training, risks, documentation, and transition to Customer Success. Serves as the primary customer contact while coordinating technical and clinical teams to drive adoption, successful go-live, and continuous improvement.

Owns deployment, adoption, and value realization for 40–50 B2B SaaS accounts. Leads implementation planning, risk resolution, customer enablement, success planning, executive reviews, renewals, and expansion in partnership with sales. Advises customers on analytics data architecture, instrumentation, taxonomy, and AI workflows while driving measurable business outcomes. The role also develops repeatable playbooks, shares best practices, and channels customer feedback internally.

Manages client health across active accounts, identifies risks, prevents escalations, and coordinates crisis resolution. The role serves as the primary client contact during escalations, aligns cross-functional teams, tracks commitments, conducts post-incident debriefs, improves SOPs, and enables Team Leads through playbooks, coaching, and issue-resolution guidance.

The LMS Administrator will create and manage courses, run reports, and support learning operations within the Workday Learning Management System.

Manage customer relationships, ensure satisfaction, address inquiries, conduct product demos, and collaborate with internal teams to improve customer success.

The Enterprise Account Partner will manage global customer relationships, ensure satisfaction, drive revenue growth, and develop long-term account strategies.

The FHA Mortgage Origination Representative provides customer support regarding FHA guidelines, documents interactions, and maintains knowledge of mortgage processes.

Train and onboard clients on UpdatePromise products, provide follow-up support, build and maintain client relationships, travel nationwide to manage accounts, analyze data to recommend training, troubleshoot software issues, and coach service personnel.

Player-coach Customer Success manager who leads a small team while owning a portfolio of merchants. Drive onboarding, product adoption, retention, and ROI; establish SLAs, playbooks, and processes; monitor customer health; escalate and resolve complex issues; identify expansion opportunities; collaborate with Product, Engineering, Sales, and Marketing; leverage automation and AI to scale operations.