Top Remote Operations & Support Jobs in Nashville, TN

Manages business operations for a DSP team by improving processes, documenting workflows, developing analytics and reporting, coordinating business planning, and leading cross-functional initiatives. The role identifies inefficiencies, builds automation and AI-enabled workflows, translates data into actionable insights, supports leadership reviews, and drives scalable operating mechanisms across business, technical, analytics, sales, product, finance, and strategy teams.

Provide technical troubleshooting for customer issues, focusing on API integrations, data flow, and automation via scripting. Collaborate with engineering to escalate and resolve bugs, identify patterns to drive product improvements, maintain support documentation, and enable the Support team through knowledge sharing and process improvements.

Lead RevOps role supporting B2B clients: design strategic frameworks to improve data, technology, and processes; manage Everpeak colleagues and client expectations; execute internal projects; research and trial new software and AI. Part-time or full-time; must live within one hour of downtown Chicago.

Summer internship opportunities for Virginia Tech students across technical and corporate functions. Interns may support software development, IT, data analysis, systems engineering, cybersecurity, finance, marketing, HR, operations, research, process improvement, and project coordination. Responsibilities include collaborating with teams, contributing to projects, attending meetings, preparing analyses and presentations, and presenting internship outcomes. The program lasts 10–12 weeks and may require 40 hours per week during the summer.

Handle end-to-end shipping insurance claims via phone, email, and live chat. Manage incoming claims, communicate with customers and carriers (UPS, FedEx), process documentation, research online, and support general customer inquiries while maintaining organized records.

Owns workforce management and operational performance for a clinician revenue channel, including capacity planning, retention, utilization, credentialing throughput, gross margin, and unit economics. The role analyzes operational and financial data, drives cross-functional improvements, manages clinical review workflows, automates processes, and communicates recommendations to executives. Success includes scaling clinician capacity, improving utilization and retention, meeting revenue and margin goals, and surfacing performance risks early.

Manage IT changes through assessment, approval, scheduling, implementation, and review. Coordinate CAB meetings, evaluate risk and impact, monitor change execution, maintain ITSM records, analyze KPIs, conduct post-implementation reviews, improve change processes, ensure ITIL and audit compliance, and support emergency changes during major incidents.

Investigate, evaluate, and resolve property, auto, and general liability claims. Responsibilities include determining coverage, assessing liability and damages, forecasting reserves, interviewing involved parties, documenting claim files, identifying potential fraud, managing vendors and litigation files, negotiating settlements, and delivering quality customer service. The role includes mandatory training, occasional storm claims duty, and up to 12 weeks of on-site training during the first year.

The Revenue Operations Manager drives forecasting, pipeline visibility, data quality, reporting, quota allocation, capacity modeling, and GTM planning. They build dashboards and executive insights, manage operating cadences, improve CRM processes, and support sales technology selection and optimization. The role partners with Sales, Marketing, Customer Success, Finance, and Analytics to improve revenue predictability, efficiency, and execution.

Leads national Commercial Risk operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPI dashboards, and guiding regional teams through process improvements, change initiatives, and organizational integrations.