Top Remote Operations & Support Jobs in Nashville, TN

Supports company founders by owning communication triage, customer and community support, project execution, social media coordination, scheduling, documentation, and operational systems. The role requires independent judgment, fast response times, discretion, proactive risk management, and closing tasks without reminders. The assistant will coordinate research, outreach, suppliers, simple SOPs, and ad hoc initiatives while using AI tools to accelerate writing and research.

Provides first-tier technical support to customers through phone, web, and email. Diagnoses application issues, resolves questions, escalates complex problems, maintains customer communication, updates knowledge-base content, identifies system defects, and captures feedback for product improvements. The role follows established procedures, collaborates with internal teams, handles challenging customer interactions, and participates in rotational after-hours on-call support.

Provide inbox support for a high-volume political organizing program. Train and coach program organizers, lead shift check-ins, monitor escalations, resolve complex participant issues, identify workflow and staffing trends, coordinate across departments, and maintain timely responses through inbox zero. The Manager also oversees the Coordinator, updates knowledge-base resources, and manages staff performance.

Process, investigate, evaluate, reserve, adjust, and negotiate medical expense and Med Pay claims. Maintain Medicare reporting information, respond to correspondence, support claims personnel, handle phone inquiries, and develop relationships with medical professionals, attorneys, vendors, and court personnel. The role requires claims experience, analytical and communication skills, strong organization, attention to detail, and the ability to work independently.

The Senior Business Analyst will gather and document requirements for card and payment solutions, collaborating with stakeholders, product owners, engineering, QA, and processors. Responsibilities include defining functional specifications, analyzing card transaction lifecycles, supporting testing and releases, managing traceability, investigating production issues, and coordinating Agile delivery. The role requires strong expertise with card processing platforms, payment networks, integrations, APIs, data flows, compliance mandates, and payment products including credit, debit, and prepaid cards.

Manage complex staff rosters for an Australian NDIS client, including shift allocations, replacements, reallocations, last-minute changes, stakeholder communication, reporting, and compliance records. The role also supports recruitment administration, monitors rostering efficiency, improves workflows, and maintains service continuity while managing competing priorities independently.

Manage end-to-end billing and revenue operations, including invoicing, collections, revenue reconciliation, trend analysis, reporting, process improvement, and internal controls. Collaborate with finance, sales, and operations teams to align billing with contracts and delivered services, resolve discrepancies, improve collections, and provide trusted revenue insights to leadership.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Manage personal injury insurance claims from filing through resolution, communicating with adjusters, attorneys, clients, medical providers, and other parties. Review medical records, bills, correspondence, and claim documentation; track deadlines and follow-ups; identify missing information; maintain accurate case notes; support claim evaluations and settlement negotiations; and escalate delays or issues while managing multiple cases remotely.

Support the CEO and US-based managers with calendar management, executive travel coordination, meeting scheduling, inbox support, communications, expense tracking, and urgent administrative requests. The role requires coordinating flights, accommodations, transfers, itineraries, and last-minute changes across Eastern and UK time zones in a remote contractor environment.