Top Remote Operations & Support Jobs in Nashville, TN

Investigate, evaluate, and resolve property, auto, and general liability claims. Responsibilities include determining coverage, assessing liability and damages, forecasting reserves, interviewing involved parties, documenting claim files, identifying potential fraud, managing vendors and litigation files, negotiating settlements, and delivering quality customer service. The role includes mandatory training, occasional storm claims duty, and up to 12 weeks of on-site training during the first year.

The Revenue Operations Manager drives forecasting, pipeline visibility, data quality, reporting, quota allocation, capacity modeling, and GTM planning. They build dashboards and executive insights, manage operating cadences, improve CRM processes, and support sales technology selection and optimization. The role partners with Sales, Marketing, Customer Success, Finance, and Analytics to improve revenue predictability, efficiency, and execution.

Leads national Commercial Risk operations by developing standards, streamlining workflows, ensuring regulatory and audit compliance, optimizing agency management systems, establishing KPI dashboards, and guiding regional teams through process improvements, change initiatives, and organizational integrations.

Provide phone and email support to Ting customers, troubleshoot technical issues to root cause, document solutions, liaise with customers and partners, and support Engineering with software and hardware testing. Maintain internal and external documentation while helping ensure reliable service delivery. The role includes rotating shifts covering nights, weekends, and holidays.

Supports a high-volume linguist payment queue by triaging Jira tickets, investigating payment failures and discrepancies across multiple systems, correcting profiles and banking details, resetting 2FA, and coordinating offline payments. Communicates with linguists, escalates technical or rate issues to finance and engineering, maintains ticket documentation, and contributes to queue and SLA reporting.

Investigate, evaluate, negotiate, and resolve automobile liability and physical damage claims. Responsibilities include reviewing coverage, gathering evidence, determining liability and damages, evaluating losses, approving payments, identifying subrogation opportunities, documenting claim files, and coordinating with internal units and repair facilities. The role requires compliance with insurance laws, strong negotiation and analytical skills, customer communication, and occasional travel for inspections, meetings, or repair-facility visits.

Owns commercialization and new product introduction for products and features, from product handoff through launch and post-launch tracking. Partners with executives on pricing, commercial readiness, and launch health; defines success metrics and optimizes processes. Leads M&A go-to-market diligence and post-acquisition integration while coordinating Product, Engineering, Sales, Marketing, Finance, and Corporate Development. The role requires strategic planning, program management, executive communication, and SaaS commercialization expertise.

Partners with the VP and CTO to manage operational execution across the GS&A practice. Serves as Chief of Staff, coordinates leadership forums and events, tracks strategic initiatives and KPIs, manages headcount and budget forecasting, oversees reporting and dashboards, and drives AI adoption and citizen development programs. The role also supports team performance, development, engagement, and cross-functional alignment across solution areas and technology groups.

Maintain and update a WordPress website, organize and publish LearnPress course content, troubleshoot minor site issues, and support ongoing website improvements. The intern will collaborate with an AI Curriculum Intern, report to the Founder and CEO, and gain hands-on web management and LMS administration experience in a fully remote, three-month internship.

You will execute and improve insurance workflows, analyze operational efficiency, collaborate with product teams, and support onboarding and documentation efforts.