Top Remote Operations & Support Jobs in Nashville, TN

Supports CX Operations through business analysis, process optimization, project management, requirements gathering, performance reporting, dashboard development, and custom analysis. The role translates operational needs into business requirements, validates solutions, analyzes appraiser and broker coverage, develops business justifications, and communicates insights and recommendations to leadership. It manages multiple initiatives, supports system enhancement requests, and partners cross-functionally with finance, sales, product, and operations teams.

Provides technical application support for NorthStar web platforms by investigating customer tickets, troubleshooting web, API, and server issues, analyzing configurations, logs, database queries, and code, and tracking issues through resolution or escalation. The role documents root causes and solutions, contributes to knowledge bases, communicates technical findings to clients, and collaborates with engineering and product teams. It requires utility industry experience, strong problem-solving skills, and availability for the specified Eastern Time schedule.

Provide phone, live chat, and email support to UpCodes users; troubleshoot platform issues, manage subscription and account questions, report bugs, and share customer feedback with Product, Content, Engineering, and building-code teams. Improve internal support processes and expand the external knowledge base while helping users effectively navigate the platform.

Leads the global People Operations strategy, shared services team, tiered service model, and AI-enabled automation roadmap. Establishes service standards, governance, compliance controls, metrics, vendor management, and change-management practices across regions. Partners with HR Technology, IT, Legal, Finance, and People leadership to scale systems and processes while ensuring privacy, security, auditability, human oversight, and strong employee experience.

Administers the Certified Fraud Examiner credential program by reviewing applications, verifying requirements, maintaining records, processing certificates and verification requests, and supporting candidates and members. The role analyzes reports, audits applications, conducts quality assurance, identifies data anomalies, escalates suspected misconduct, updates procedures, and collaborates with internal teams to resolve customer issues.

Leads centralized workforce resource planning for contact center and back-office operations. Owns volume, workload, and staffing forecasts; establishes planning standards, governance, and methodologies; mentors analysts; and advises Finance, HR, and operational leaders on staffing risk. Oversees capacity reporting, hiring timelines, WFM handoffs, regulatory considerations, forecast variance reviews, and planning-tool improvements.

Provide first-line customer support through phone, text, and email. Become an expert in Clair’s signup, earned wage advance, and repayment products; resolve financial questions; and deliver an exceptional user experience. Collaborate with product, technology, and partner teams to investigate issues and improve support. The role requires strong communication, numerical aptitude, Zendesk experience, and enthusiasm for fintech and supporting hourly workers.

Leads revenue process discovery, workflow mapping, requirements definition, UAT, documentation, platform adoption, and continuous improvement across sales and revenue operations. Partners with Sales, Finance, and Business Systems on lead-to-cash processes, including quoting, contracting, ordering, invoicing, renewals, and amendments. Supports governance, change enablement, KPI development, vendor coordination, and evaluation of AI-enabled tools and automation opportunities.

This is a talent community registration rather than an active job opening. Candidates can share their experience and desired roles with Convo Communications for consideration for potential future opportunities. The company focuses on accessible communication services and technology and may contact applicants when suitable positions become available.

Provides Burmese-to-English or English-to-Burmese translation and editing for official documents, including vital records, legal documents, certificates, and academic transcripts. Responsibilities include ensuring accuracy, grammar, formatting, consistency, confidentiality, and compliance with client instructions while meeting deadlines and quick turnaround requirements. The role is remote, freelance, and assignment-based, requiring independent work, strong communication, and U.S. citizenship with completion of a Tier 1 background investigation.