Top Remote Operations & Support Jobs in Nashville, TN

Provide global customer support via ticketing and calls, troubleshoot technical and product issues, validate escalations, participate in incident management, collaborate with internal teams, document and improve processes, cover on-call shifts, and meet SLAs and departmental OKRs.

Handle incoming owner relations inquiries about revenue, land, division orders, JIB, A/R, and A&P. Log and follow up cases in a tracking system, build trusting client relationships, manage difficult situations calmly, provide accurate timely responses, and participate in cross-training.

Provide technical support and escalations for payroll customers: troubleshoot payroll runs, taxes, benefits, integrations, and data flows; advise on payroll configurations and compliance; partner with Product and Engineering to drive improvements and prevent payroll risks.

Guide aspiring insurance agents through state licensing by managing a large pipeline, communicating requirements, maintaining MS Access records, making inbound/outbound calls, and updating supervisors and agency partners on progress and changes.

Create and maintain technical knowledge articles, troubleshooting guides, runbooks, decision trees, and training materials to improve support case resolution. Partner with SMEs, analyze case trends, capture repeatable troubleshooting workflows, maintain content quality, and prioritize a backlog of enablement requests to enhance Support efficiency and escalation accuracy.

Lead global calibration, measurement test equipment, and procurement processes across integrated laboratories. Harmonize procedures, ensure ISO 17025 compliance, manage equipment lifecycle and procurement standards, define KPIs, drive continuous improvement, and embed equipment workflows into digital platforms while engaging stakeholders to ensure adoption and governance.

Lead regional field operations for fire apparatus and equipment inspections, ensuring UL and NFPA compliance, managing budgets, staffing, scheduling, fleet, and accreditation. Drive business growth with sales and product teams, oversee pricing, bids, contracts, and continuous improvement while providing technical escalation and client engagement.

Lead escalation point for enterprise service desk: provide multi-channel (chat/ticket/phone) technical support, troubleshoot hardware/software/network issues, manage incidents in ServiceNow, coach junior analysts, identify process improvements, and uphold security and customer service standards in a remote environment.

Lead aftersales performance across the Tulsa district by partnering with dealers to execute GM Aftersales programs, drive revenue and KPIs, analyze performance, develop business plans, resolve customer and warranty issues, and provide onsite coaching. Requires data-driven recommendations, strong fixed-ops expertise, and up to 50% regional travel.

The Senior Manager of Enterprise Business Systems oversees the strategy, implementation, and optimization of enterprise applications, leading a team for full lifecycle management, ensuring system delivery, and fostering cross-functional collaboration.

Review and evaluate Group Life claim documentation for completeness and accuracy, process payments, respond to policyholder and beneficiary inquiries, ensure regulatory compliance, meet production and quality targets, mentor reviewers, and support claimants compassionately throughout the claims process.