Top Remote Customer Success Jobs in Louisville, KY

Manage high-value partner accounts from onboarding through renewal and expansion. Build strategic partner plans, advise executive stakeholders, drive retention and upsell opportunities, identify account health risks, resolve complex issues cross-functionally, and mentor or lead team members.

Manages dealership client success by driving adoption and utilization of CDK products, increasing customer value, reducing churn, and identifying revenue opportunities with Sales. Provides product guidance, training strategies, risk mitigation, reporting, presentations, and support resource direction. Maintains dealership relationships, retains at-risk clients, documents engagements in Totango, and travels up to 50% while driving up to 25%.

Provides expert technical guidance to customers adopting and scaling cloud-native platforms. Responsibilities include architectural advising, platform implementation support, troubleshooting distributed systems, reviewing code, collaborating with engineering and sales teams, contributing to open-source projects, and maintaining strong customer relationships. The role requires Kubernetes experience, programming knowledge, technical communication skills, and empathy in high-pressure support situations.

Manage a portfolio of 20–25 technical SaaS customers across onboarding, adoption, renewals, and expansion. Build success plans, connect product usage to business outcomes, advise customers on QA and automated testing, engage technical and executive stakeholders, manage risks and escalations, and partner with Sales, Product, and Engineering. Own renewal and expansion forecasting while delivering net and gross dollar retention targets.

Leads a Customer Success Engineering pod serving enterprise customers across AMER. Owns critical escalations and Zendesk queue health, mentors engineers, investigates complex distributed-system issues, and drives debugging, automation, documentation, and AI adoption. Builds senior customer relationships, partners with Product, Engineering, and Account Management, improves support processes, and participates in a 24/7 on-call rotation.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Manage a portfolio of premium financial advisor clients, lead onboarding and campaign delivery, conduct business reviews, demonstrate ROI, support renewals, and provide strategic guidance. Maintain accurate CRM records, communicate regularly with clients, and collaborate internally to improve processes and customer experience. The role requires SaaS customer success experience, strong presentation and organizational skills, and the ability to manage multiple priorities independently.

Build Nango’s customer success function by managing strategic developer-tool and technical SaaS accounts, driving adoption, renewals, and expansion. Develop relationships with technical users and executives, identify use cases and adoption risks, resolve customer blockers with Engineering, and create scalable playbooks for serving more than 700 customers. Track customer health, retention, and growth while partnering closely with the founders.

Manage a portfolio of SaaS customers, driving retention, renewals, upsells, cross-sells, and professional services sales. Build strategic account plans, engage executive stakeholders, maintain CRM forecasting, conduct account reviews, resolve escalations, and advocate for customer needs. Collaborate with sales, product, support, services, and marketing teams while analyzing account health and documenting best practices.

Lead client onboarding and success: proactively guide customers to outcomes, identify and resolve friction, build retention rituals, gather feedback and wins, and use data/AI-augmented dashboards to scale client journeys in a remote, async, project-based role.

Own strategic enterprise customer accounts, creating success plans, driving platform adoption and measurable value, managing risks, supporting renewals and expansion, and coordinating with Product, Support, Implementation, Marketing, and Sales. Lead executive business reviews, enablement sessions, recovery plans, customer advocacy, and account health reporting while influencing cross-functional teams without direct authority.

Leads and develops a senior client success team while building scalable operating systems, escalation paths, account coverage models, playbooks, health scoring, and renewal workflows. Owns executive relationships with employers, TPAs, PBMs, and benefits consultants; oversees retention, utilization, satisfaction, and resolution metrics. Partners cross-functionally to improve service delivery, manage portfolio risks, support renewals and expansion, and deliver a high-touch client experience during rapid growth.

Own retention, renewals, expansion, and value realization for complex, high-value customer accounts. Build executive relationships, develop account strategies, lead QBRs and outcome narratives, solve cross-functional workflow challenges, translate customer needs into product feedback, and advocate for customer priorities internally. The role also includes mentoring junior team members and contributing to team initiatives and playbooks. This is a remote, U.S.-based position restricted to Florida residents with approximately 30% travel.

Manage a high-volume, tech-touch customer portfolio using scalable engagement, onboarding, adoption, retention, and expansion strategies. Segment accounts, develop customer value plans, automate engagement workflows in Salesforce, monitor GRR and CSQL metrics, support pipeline forecasting, and collaborate cross-functionally to improve customer experience and program performance.

Own strategic customer relationships, account plans, adoption, retention, renewals, and expansion across complex healthcare and government accounts. Lead executive stakeholder meetings, business reviews, escalations, and cross-functional initiatives. Use customer and platform data to identify risks, improve workflows, demonstrate measurable value, and advocate for customer needs. Serve as a trusted resource to peers while driving customer outcomes and team effectiveness.

Manage district and school customer accounts through onboarding, adoption, retention, renewal, and expansion. Build strategic relationships, identify risks and churn signals, support upsell opportunities, resolve product and order issues, and lead complex customer success initiatives. Partner with Sales, Logistics, and Product teams; gather customer feedback; mentor internal teams; and serve as a subject matter expert for customer success strategies and product support.

Support users of the TerraSIGNAL agronomy software platform, resolve and prioritize help requests, escalate technical issues, create documentation and training materials, develop AI knowledge-base content, deliver user training, evaluate resolution trends, and test software modules, procedures, and data workflows. The role requires agricultural or technical education, software support experience, strong communication, and familiarity with digital agriculture technologies and spatial data.

Own strategic enterprise customer relationships from onboarding through renewal and expansion. Lead adoption, business reviews, account planning, technical conversations, training, health monitoring, renewals, and growth initiatives. Partner with Product, Engineering, Support, and Sales while engaging engineers, security teams, executives, and economic buyers. Translate infrastructure resilience capabilities into measurable security, recovery, compliance, and business outcomes.

Own the post-sales customer journey for manufacturing-focused SaaS clients, including onboarding, training, adoption, success planning, renewals, expansion, executive business reviews, and escalations. Analyze usage data to demonstrate ROI, build customer advocacy, and identify risks. Collaborate with Product, Engineering, Support, Sales, and Marketing to address customer needs and influence product roadmap and go-to-market strategy.

Own retention and renewals for mid-market and SMB B2B SaaS customers. Manage renewal conversations for larger accounts, build scaled customer-success programs for smaller accounts, monitor health scores, identify churn risks, drive feature adoption, generate expansion and annual-conversion leads, and provide evidence-based feedback to Product. The role also requires reporting, automation-tool expertise, AI fluency, and managing a book of hundreds of accounts.

Manage client onboarding and ongoing use of an AI-powered prevailing wage compliance platform. Serve as the primary client contact, coordinate subcontractor payroll documentation, track compliance progress, generate reports, identify risks, and collaborate internally on resolutions. Provide platform feedback to improve functionality and user experience. The role requires strong organization, communication, multitasking, independent project management, and willingness to learn compliance processes and software tools.

Own end-to-end client relationships for a book of B2B SaaS customers: drive adoption, engagement, retention, and expansion of AI-powered contract drafting tools. Lead onboarding, training, large-scale rollouts, and translate customer feedback into product improvements while designing scalable CS processes and tracking health metrics to demonstrate value.

Owns executive relationships for strategic and jumbo healthcare accounts, driving retention, revenue expansion, renewals, performance guarantees, and measurable client value. Develops multi-year account strategies, leads executive business reviews, identifies growth opportunities, monitors account health, and coordinates Operations, Clinical, Product, Finance, and Implementation teams. Resolves escalated issues, maintains CRM and forecasting accuracy, and provides strategic portfolio insights to leadership.

Manage key client accounts to maximize product value, drive onboarding and adoption, maintain relationships, support renewals, and identify upsell and cross-sell opportunities. Develop success plans, monitor client health and performance metrics, resolve issues, coordinate cross-functionally, and communicate client feedback to internal teams. The role focuses on retention, revenue growth, satisfaction, and long-term client partnerships.

Own operational processes, reporting, and programs for Customer Success Management. Translate ambiguous leadership questions into solutions, improve processes end-to-end, partner with Revenue Technology/Analytics, support planning (capacity, segmentation, territory), and drive cross-functional alignment with Sales and Finance to scale CS operations.