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Coordinate client projects (especially Salesforce initiatives) and support internal business operations. Track deliverables, manage project plans and communication, facilitate meetings, maintain CRM, assist proposals and onboarding, and partner with technical teams to ensure timely delivery and client satisfaction.

Provide front desk receptionist coverage and general administrative support for the Front Office. Greet guests, manage visitor check-in and switchboard, take messages, maintain lobby. Maintain and stock office and pantry supplies, coordinate vendors, assist with records retrieval and photocopy maintenance, run errands, support People & Culture projects, handle cash occasionally, and perform other assigned tasks.

Lead design, implementation, administration, and optimization of enterprise LAN/WAN, routing/switching, VPN, wireless, VoIP, load balancing, and cloud networking. Ensure security and compliance (IDS/IPS, MFA, zero trust, NIST/ISO/HIPAA), respond to audits/pen tests, mentor team members, and lead network projects to maximize performance, scalability, and resiliency.

Lead design and execution of Force Management's partner ecosystem and co-sell GTM motions. Build partner segmentation and playbooks, operationalize joint sales plays, own partner-sourced and partner-influenced pipeline metrics, maintain executive partner relationships, align cross-functionally with Sales/Marketing/RevOps/Product/Delivery, and launch partner-driven vertical and market expansion initiatives.

Primary IT resource for a ~60-person Mac-first organization: handle laptop lifecycle, account provisioning, SaaS administration (Okta, M365, Slack, Zoom, Notion, Jira, ChatGPT Business), vendor and budget management, onboarding/offboarding, documentation, and collaborate with global IT and Product/Engineering on process improvements and light automation.

Manage company financial operations including payroll, AP/AR, bank reconciliations, and recordkeeping. Produce weekly and monthly financial and performance reports (revenue, gross profit, cash flow, job costing, KPIs). Use QuickBooks and ServiceTitan, handle vendor/insurance/licensing administration, employee paperwork, and support ownership with analysis and process management.

Provide onsite and remote IT support for ~120+ employees, manage endpoint devices and identity lifecycle, support office infrastructure (networking, Zoom Rooms, AV, printers), run onboarding/offboarding, participate in IT projects, and coordinate with global IT and vendors to ensure operational continuity.

Lead day-to-day editorial operations for a consumer technology brand: manage pitches, assign and edit content, mentor freelance writers, contribute writing, shape editorial strategy, and monitor performance to align coverage with audience and business goals.

Administer a portfolio of secured loans and handle all bankruptcy servicing tasks: file proofs/transfers of claim, monitor trustee payments, research via PACER/Phin, process pleadings and reaffirmations, communicate with attorneys/trustees/consumers, maintain account notations, and support related projects and reporting.

The Head of Customer Success will build and scale the Customer Success team, define customer journeys, drive retention metrics, and act as a product liaison.