Top Remote Jobs in Houston, TX

Provides email-based customer support for payer enrollment, credentialing, and healthcare SaaS platform questions. Manages approximately 50 tickets daily, investigates and resolves issues, communicates clearly through Intercom, and collaborates with Customer Success, Product, Engineering, and Operations. Builds platform expertise, escalates complex issues, identifies support trends, and recommends improvements to products, documentation, and workflows.

Own end-to-end product and model launches, including planning, messaging, landing pages, announcements, campaigns, and enablement. Develop positioning for Voice AI products, translate technical capabilities into business outcomes, maintain sales materials, track competitors, produce customer proof, and identify growth opportunities. Partner cross-functionally with product, research, sales, growth, customer success, and brand teams while independently writing and shipping marketing assets.

Manages global program operations by designing scalable processes, SOPs, training, and onboarding programs. Owns scheduling platform operations, class management governance, performance metrics, client KPI alignment, operational audits, and continuous improvement. Partners with regional leaders and cross-functional teams to ensure consistent service delivery, practitioner quality, compliance, and achievement of participation, retention, revenue, and contractual targets.

Performs standardized content curation and metadata validation for written and audio content. Reviews accuracy and completeness, applies guideline-based corrections, documents defects in internal tools, escalates unclear or high-impact issues, and manages assigned queues to meet productivity and SLA targets. The role requires careful adherence to procedures, confidentiality and security practices, attention to detail, participation in calibration and training, and comfort reviewing potentially sensitive content.

Leads and scales the Central regional Sales Engineering team, coaching SEs, hiring, overseeing complex proof-of-concepts, and improving technical win rates. Partners with sales, product, and R&D on enterprise deal strategy, customer feedback, forecasting, and technical evaluations. Serves as a technical advisor to CISOs and security leaders on secure AI adoption while remaining hands-on in demos and POCs.

The General Counsel will lead the in-house legal function, advise executive leadership and the Board, manage legal teams and outside counsel, and oversee corporate, regulatory, privacy, AI, employment, intellectual property, litigation, and contract matters. The role will guide product and sales initiatives, develop scalable legal workflows, manage risk, support HR, and advise on consumer protection, fintech regulations, data privacy, and emerging AI frameworks as the company expands.

Own the end-to-end lifecycle for technical fintech products, translating business needs into requirements, user stories, and acceptance criteria. Lead Agile product ownership, backlog grooming, sprint planning, roadmap management, stakeholder coordination, data-driven prioritization, release planning, and quality oversight. Collaborate with engineering teams and partners to deliver reliable, high-value developer experience solutions while managing risks, workflows, escalations, and continuous improvement.

Owns the AI Center of Excellence roadmap, intake, prioritization, portfolio tracking, product backlogs, governance, measurement, vendor delivery, budgets, and executive reporting. The role coordinates AI initiatives across business functions, manages risks and dependencies, aligns work to corporate OKRs, ensures transitions from vendors to internal owners, and partners with AI enablement, architecture, and platform engineering teams.

Design, build, and operate GiveCampus’s AI platform, including shared context and memory, identity and access controls, agent registries, governance, evaluations, monitoring, and security guardrails. Build reusable infrastructure and templates for internal AI builders, support agent orchestration and deployment, and measure business impact. Partner with product, engineering, and departmental AI teams while growing into the company’s technical AI lead.

Own a portfolio of eCommerce merchants, using customer data and AI tools to prioritize accounts, improve product adoption, reduce churn, and identify expansion opportunities. Conduct consultations, onboarding, recovery, renewal, upgrade, and cross-sell conversations while tracking customer outcomes, engagement, and commercial health.