Top Remote Customer Success Jobs in Fayetteville, AR

Manage strategic relationships with enterprise fleet customers using Samsara’s IoT platform. Develop joint success plans, lead executive business reviews and customer workshops, recommend workflow improvements, coordinate cross-functional responses, drive customer value, and mentor Customer Success team members. The role requires enterprise SaaS experience, technical product knowledge, strong stakeholder communication, and strategic problem-solving.

Manage Samsara’s largest and most complex enterprise customers, driving platform adoption, business transformation, and long-term value. Develop joint success plans, lead executive business reviews, recommend workflow improvements, and align customer goals with Samsara’s roadmap. Partner cross-functionally with Sales, Support, Product, Finance, and Legal while influencing strategic initiatives and supporting multi-year operational transformations across industries.

Own a high-volume portfolio of large-market B2B clients and broker relationships, driving engagement, satisfaction, retention, and measurable ROI. The role manages account health, success KPIs, engagement plans, client projects, stakeholder communications, reporting, and educational sessions. It requires cross-functional collaboration with sales, strategic account management, and member services, plus proactive risk identification and executive-level client management. Remote work is available with travel up to 25% of the time.

Leads Customer Success strategy and execution for enterprise demand partners using Bankrate private marketplaces. Responsibilities include optimizing engagement and conversion, expanding partnerships, improving onboarding and time to value, connecting Product, Marketing, and Sales, translating engagement data into ROI, and managing a high-performing team in a B2B2C fintech environment.

Supports Customer Success Managers and customers through webinar and event coordination, platform customizations, product adoption analysis, content collaboration, and process improvement. The role manages global schedules, supports live virtual events, coordinates with cross-functional teams, launches customer engagement features, and identifies workflow and automation improvements to increase team efficiency and customer value.

Manage strategic client relationships and serve as the operational lead across assigned accounts. Oversee digital marketing campaign execution, project timelines, cross-functional coordination, performance reporting, client communications, and business reviews. Develop client roadmaps, recommend optimizations, identify growth opportunities, and partner with Sales to drive account expansion. The role requires strong project management, strategic thinking, communication, and stakeholder management skills, with 6+ years of relevant experience and willingness to travel as needed.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

Own a portfolio of mid-market healthcare customers using an EHR platform, driving retention, expansion, adoption, and measurable business outcomes. Lead consultative workflow discussions, business reviews, escalations, risk mitigation, renewals, and expansion opportunities. Partner cross-functionally with Product, Engineering, RCM, Support, and Sales while maintaining customer health and forecasting data in Salesforce or another CRM.

Owns post-sale outcomes for enterprise customers, including onboarding, adoption, customer health, renewals, escalations, QBRs, and expansion opportunities. Builds relationships across security, IT, legal, HR, procurement, and executive teams. Guides customers on insider risk, data protection, and security initiatives while coordinating cross-functional delivery, maintaining account health records, and ensuring evidence-based renewal readiness.

Own end-to-end customer success for enterprise accounts: onboarding, implementation, adoption, expansion, and renewals. Ensure customers realize value quickly, configure product and workflows, monitor usage, mitigate churn, drive expansion, advise on HubSpot/Salesforce and GTM stacks, and surface voice-of-customer to Product and Support.

Leads customer success for Care Delivery accounts across health plans, providers, employers, and partners. Manages account managers, drives retention, renewals, expansion, product adoption, customer governance, executive relationships, implementation tracking, QBRs, and customer advocacy. Standardizes success processes and recruits, trains, and develops the account management team.

Provide technical customer support and guidance across Intercom, Slack, phone, and email. Help users maximize platform value by understanding API documentation, SaaS tools, data fundamentals, and SQL. Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations. Conduct customer discovery, communicate solutions, adapt to changing needs, and participate in an on-call rotation for critical support.

Manage and support long-term SaaS customers by providing software guidance, training, adoption support, renewals, upselling, and relationship development. Handle support inquiries, recommend best practices, meet retention and adoption quotas, identify referral and case study opportunities, and collaborate across departments. The role is remote within the United States, with occasional travel possible.

Own technical and strategic success for complex enterprise accounts post-sale. Lead deployments, integrations, governance approvals, escalations, strategic reviews, and expansion opportunities while coordinating customers, Product, Engineering, Sales, Support, and external technology teams. Translate customer requirements into success plans and product insights, manage technical risks, influence roadmap direction, and mentor Customer Success colleagues. The role requires substantial cybersecurity expertise, enterprise SaaS experience, executive communication, and ownership of complex customer outcomes.

Deploy and scale AI voice agents for enterprise customers. Build conversation flows and integrations, debug APIs, webhooks, SIP, telephony, authentication, latency, and production issues, and work in customer codebases when needed. Partner with Product and Engineering to address product gaps, support customer growth, and launch new use cases. The role requires Mandarin and English fluency, strong technical problem-solving, customer communication skills, and Pacific Time overlap.

Leads strategic revenue transformation for enterprise customers using Gong’s AI Operating System. Partners with senior stakeholders to architect workflows, drive adoption and change management, quantify ROI, and deliver measurable revenue outcomes. Owns renewal and expansion strategies while collaborating cross-functionally to improve the customer journey, engagement, retention, and growth.

Manages SaaS client relationships and drives adoption, engagement, and learning program success. Advises stakeholders, monitors client health metrics, identifies risks, leads launches and enablement, coordinates cross-functional resources, and supports growth opportunities. Uses customer data, CRM systems, reporting dashboards, and AI tools to develop recommendations, communications, executive summaries, and action plans.

Manage a shared portfolio of SMB customers in a quota-carrying post-sales role. Drive retention, renewals, expansion, product adoption, and customer health through data-driven outreach, success planning, training webinars, and consultative conversations with finance stakeholders. Monitor usage metrics, identify risks and opportunities, document customer activity, and collaborate with Sales, Support, Product, and Operations. The role requires strong communication, organization, financial literacy, and familiarity with accounting systems.

Leads a pooled Customer Success team supporting a shared portfolio of customers. The manager coaches CSMs, manages coverage and capacity, drives onboarding, adoption, renewals, retention, and expansion, and establishes repeatable customer success plays. They use portfolio health metrics, CRM and customer success tooling, documentation standards, and automation to improve scalability. The role also partners with Sales, Renewals, Support, Product, and Professional Services to address customer risks and improve the overall customer journey.

Own strategic enterprise customer relationships from onboarding through growth, ensuring platform performance, alignment, retention, and expansion. Build executive stakeholder relationships, lead discovery and change-management sessions, resolve issues cross-functionally, create long-term growth plans, conduct business reviews, identify upsell and cross-sell opportunities, and collaborate with Product, Marketing, Sales, Implementation, and Risk teams. Travel approximately 30% and host executive customer engagements.

Own a portfolio of mid-market and enterprise customers, driving adoption, measurable outcomes, renewals, retention, and expansion. Develop success plans, manage escalations, lead executive business reviews, and identify upsell opportunities. Partner cross-functionally with Sales, Support, Engineering, Product, and Marketing to resolve issues and improve customer experience. Use Salesforce, Planhat, analytics, automation, and AI-assisted workflows to scale impact. Mentor CSMs and improve customer success processes.

Serves as a strategic customer advisor, building relationships, driving adoption, developing success plans, supporting renewals, and identifying growth opportunities. Provides customer training, conducts health checks, analyzes usage data, and advocates for customers during high-severity issue resolution. The role supports Cengage customers across Tennessee and requires 20–30% travel by air and car.

Own technical relationships for strategic enterprise and commercial customers, guiding activation, adoption, optimization, renewal, and expansion. Develop customer success plans, conduct architecture and health assessments, evaluate recovery readiness, facilitate resilience simulations, and provide recommendations across data protection, cloud, cybersecurity, and recovery technologies. Monitor customer health, mitigate risks, support expansion, and present executive-ready business reviews while partnering with Sales and internal teams.

Own strategic customer relationships and account outcomes across complex healthcare and government accounts. Drive platform adoption, value realization, retention, renewals, expansion, and risk mitigation. Lead executive stakeholder conversations, business reviews, escalations, and cross-functional customer initiatives. Use customer and platform data to develop success plans, improve workflows, identify opportunities, and advocate for customer needs. Serve as a thought partner and resource to peers.

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.