Top Remote Jobs in Detroit, MI

Leads the global Customer Success organization and owns post-sale strategy, retention, expansion, adoption, customer health, and recurring revenue performance. Builds scalable teams, processes, lifecycle frameworks, and operating systems supporting rapid international growth. Integrates AI, predictive analytics, and automation into Customer Success operations while partnering with Sales, Product, Engineering, Marketing, and Operations. Manages executive relationships with strategic customers, drives forecasting accuracy, and ensures measurable customer outcomes across distributed regions.

Leads talent management strategy across North American client groups, including succession planning, talent reviews, HiPo development, retention initiatives, organizational effectiveness, and talent analytics. Partners with HRBPs and senior HR stakeholders to improve pipeline readiness and critical-talent outcomes. Manages and develops a growing team of Talent Management Partners, establishes operating practices, and collaborates with Learning & Development and other COEs to deliver development interventions.

Leads HR strategy and day-to-day people operations for North American and EOR teams. Partners with executives on organizational planning, retention, compensation, benefits, compliance, employee relations, learning and development, and internal communications. Manages a two-person People team, owns Rippling and the People Ops budget, coordinates globally with Israel-based HR leadership, and ensures alignment across U.S. and Canadian policies and processes.

Own the digital storefront and commerce journey across merchandising, applications, checkout, and post-purchase experiences. Develop product roadmaps, define requirements, lead cross-functional initiatives, optimize conversion funnels, test customer experiences, and use data to prioritize improvements. The role focuses on agentic commerce, AI chatbot workflows, B2B2C commerce, fintech payment flows, and customer trust products across web and mobile.

Owns business analysis for client onboarding and migrations, maintaining Validation Menus, translating decisions into configuration specifications and acceptance criteria, troubleshooting Tier 2 issues, coordinating UAT, validating system outcomes, and improving implementation standards. The role requires collaboration with technical and non-technical stakeholders, analysis of configurations, integrations, data flows, and permissions, and balancing client needs with scalable, supportable solutions.

Own customer relationships from implementation handoff through renewal and expansion. Drive adoption, retention, measurable value, executive business reviews, risk remediation, and growth opportunities across an enterprise SaaS customer portfolio. Partner with Product, Support, Sales, and Development to communicate customer needs, improve outcomes, and enhance the customer success function.

Lead complex actuarial pricing work for personal lines insurance, including rate indications, regulatory filings, pricing analyses, predictive-model implementation, and state expansion. Develop automation and scalable filing tools, communicate recommendations to technical and executive stakeholders, manage regulatory risks, and coach other actuaries. Partner cross-functionally with Product, Regulatory, Data Science, Engineering, and Finance teams while maintaining analytical rigor and compliance.

Leads complex North American enterprise transactions from deal strategy through approval, contracting, signature, and booking readiness. Partners with Sales, Finance, Legal, Accounting, Tax, Product, Services, Security, and Operations on pricing, negotiations, commercial terms, financial analysis, and revenue requirements. Oversees contract lifecycle management, governance, approvals, CRM/CPQ alignment, process improvements, reporting, and automation while supporting global Deal Desk operations and APAC transactions.

Leads the Clinical Engagement function by developing clinician recruitment strategies, managing KPIs, building university and professional partnerships, generating qualified candidate pipelines, improving hiring conversion, and collaborating with Talent Acquisition, Operations, Marketing, and Student Programs. Provides team leadership, coaching, performance management, process improvement, reporting, stakeholder management, and external representation. Requires up to 30% domestic travel.

Provides administrative and operational support to mortgage loan officers, including scheduling, customer and partner communication, pipeline and closing report tracking, document uploads, contact maintenance, email monitoring, sales meeting preparation, and coordination of licensing, compliance, continuing education, and training activities. The role has restricted Encompass access and cannot conduct mortgage loan sales or provide rate or term counseling.