Top Remote Customer Success & Experience Jobs in Detroit, MI

The Director of Renewals manages customer retention and renewal strategies, leading a global team while optimizing processes and enhancing customer relationships to drive revenue growth.

The Customer Success Manager enhances customer operations using Samsara's IoT platform, builds relationships with clients, and collaborates cross-functionally for success plans and workshops.

The Customer Experience Engineer will manage payroll workflows, troubleshoot issues, and enhance payroll systems using their payroll expertise and technical skills.

The Engagement Manager oversees strategic relationships with BuildOps' largest clients, driving successful outcomes through complex program leadership and SaaS implementation.

The Customer Success Manager will engage customers to maximize platform usage, drive renewals, build relationships, and analyze customer data for strategic recommendations.

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.

Lead and build a global Partner Success team to drive partner onboarding, reduce churn, and create repeatable playbooks. Hire and coach 7-8 managers, analyze at-risk trends, establish KPIs, coordinate with Channel Account Management, and deliver an 85% onboarding target within 16 days. Drive process improvements, share best practices, and maintain a transparent, high-performance remote culture.

Own and build the full renewals function: manage end-to-end renewals, forecast and report pipeline health, lead executive negotiations, drive pricing and expansion, implement data-driven strategies and AI-assisted workflows, maintain HubSpot hygiene, and hire and develop a team while partnering cross-functionally with CSM, Finance, Product, Legal, and Sales.

Manage a portfolio of dealer clients to retain revenue and drive product utilization, upgrades, and upsells. Build relationships, troubleshoot risks, analyze account performance, conduct virtual and occasional onsite engagements, train and mentor junior PMs, and collaborate across teams to improve processes and achieve client goals.

Manage a book of cannabis brand clients to drive adoption, retention, and revenue through LeafLink's marketplace and financial solutions. Provide strategic guidance, training, cross-sell/upsell, track product issues, use Salesforce for account activity, and collaborate with Sales, Product, and Support to improve customer outcomes.