Top Remote Customer Success & Experience Jobs in Detroit, MI

Lead post-sales technical relationships with strategic customers, ensure successful deployment and adoption of Dynatrace products, mentor other CSEs, advocate customer needs to support and product teams, run business reviews, document best practices, and accelerate issue resolution through deep technical and architectural understanding.

The role involves managing and optimizing cloud infrastructure, implementing best practices for cloud systems, and developing client relationships.

The Technical Account Manager will support enterprise customers, optimize cloud file data platform use, and ensure customer success through technical guidance and collaboration with engineers.

Provide front-line member support via phone, chat, and email; educate members on benefits and claims; steer members to high-quality, low-cost care; deescalate sensitive conversations; collaborate cross-departmentally; escalate feedback; maintain HIPAA and data security compliance.

Manage a portfolio of clients to lead technical implementation, onboarding, adoption, and growth. Architect solutions, configure the Quantum Metric platform, build custom JavaScript to capture analytics, create dashboards/alerts, troubleshoot with browser dev tools, and communicate with stakeholders while managing multiple projects.

Lead and coach a team of Account Managers servicing top-tier pharmaceutical and agency clients to ensure satisfaction, renewals, and expansion. Oversee implementation, reporting, QBRs, insights-driven optimization, cross-team collaboration, and escalation management while contributing customer feedback to product and GTM strategy.

Lead and scale Implementation & Adoption services to drive time-to-value, adoption depth, and renewals. Own delivery model, playbooks, scalability, team growth, executive escalations, cross-functional partnership with Sales/CS/Product/Finance, services innovation, and KPI reporting (time-to-value, go-live rate, adoption, CSAT, retention).

Lead a commercial account management organization to grow and strengthen platform partnerships. Set vision and strategy, build high-performing teams, drive retention, growth, product adoption, and operational health, influence cross-functional stakeholders, and establish scalable operating models to deliver merchant and business outcomes.

Manage a portfolio of customer accounts to drive onboarding, adoption, retention, and expansion. Serve as primary client contact, run business reviews, monitor adoption metrics, resolve issues with cross-functional teams, and deliver success plans, training, and reporting to improve satisfaction and renewals.

As a Patient Engagement Specialist I, you'll handle outbound calls to patients, educate them about services, and book appointments using communication skills and software tools.