Top Remote Customer Success & Experience Jobs in Detroit, MI

7 Days AgoSaved
Remote or Hybrid
Detroit, MI, USA
116K-145K Annually
Senior level
116K-145K Annually
Senior level
Artificial Intelligence • Big Data • Cloud • Information Technology • Software • Big Data Analytics • Automation
Lead post-sales relationships for strategic enterprise customers, ensuring successful deployment, adoption, and value realization of Dynatrace products. Mentor and coach other CSEs, advocate for customers with support and product teams, prepare business reviews, document best practices, and resolve complex technical issues across customer infrastructures.
Top Skills: AjaxAndroid WebkitAnsibleApacheAWSAzureBmcChefCloud FoundryCSSDynatraceGCPHTMLIisiOSJava ServletsJavaScriptJbossJenkinsKubernetesOpenshiftOpenstackPHPPuppetReactSAPServicenowWeblogicWebsphere
26 Minutes AgoSaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
Senior level
Senior level
Artificial Intelligence • Big Data • Cloud • Security • Software • Cybersecurity • Infrastructure as a Service (IaaS)
Lead complex enterprise customer onboarding from sales transition through go-live and handoff to Customer Success. Maintain executive alignment, customer health, business-value continuity, adoption readiness, change management, and escalation resolution across large global engagements. Translate technical decisions into business implications, govern executive reviews, stabilize customer relationships, and improve onboarding playbooks, health models, and AI-assisted workflows.
Top Skills: Ai-Enabled ToolsCloud InfrastructureCybersecurityData ManagementData MigrationEnterprise PlatformsSaaSStorage
27 Minutes AgoSaved
Easy Apply
Remote or Hybrid
US
Easy Apply
68K-112K Annually
Junior
68K-112K Annually
Junior
Marketing Tech • Social Media • Software • Analytics • Business Intelligence
Drive customer adoption, satisfaction, retention, and growth across a high volume of accounts. Lead training and value discussions, execute scalable customer-success playbooks, monitor usage and health metrics, resolve inquiries, identify churn risks, and uncover growth opportunities. Partner with Product and Engineering on process improvements and automation, while contributing to internal knowledge resources and best practices.
Top Skills: GainsightSprout Social
Reposted 17 Hours AgoSaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
43K-58K Annually
Mid level
43K-58K Annually
Mid level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Handle complex, multi-channel customer inquiries and escalations related to billing, renewals, cancellations, and Samsara products. Mentor teammates, analyze trends, lead cross-functional initiatives, and improve support processes to ensure high customer satisfaction.
Top Skills: EldmacOSSalesforceServicecloudTelematics SystemsZendesk
Reposted 17 Hours AgoSaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
81K-122K Annually
Senior level
81K-122K Annually
Senior level
Artificial Intelligence • Cloud • Computer Vision • Hardware • Internet of Things • Software
Design, deliver, and scale onboarding and ongoing enablement programs for Customer Success and Renewals. Build multi-modal training (eLearning, virtual workshops, AI-led activities), partner with managers to improve time-to-productivity, iterate using learner feedback and data, and embed Samsara cultural principles across global teams.
Top Skills: AICmsElearningLms
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Reposted 17 Hours AgoSaved
Remote or Hybrid
2 Locations
157K-240K Annually
Senior level
157K-240K Annually
Senior level
Artificial Intelligence • Information Technology • Machine Learning • Natural Language Processing • Productivity • Software • Generative AI
Lead and build a Strategic Customer Success team, design high-touch success programs and playbooks, coach CSMs into consultative executive partners, define adoption and retention metrics, synthesize account insights into product feedback, partner cross-functionally, and experiment to create a scalable strategic CS motion for a multi-product AI productivity suite.
Top Skills: AI
Reposted 17 Hours AgoSaved
Remote or Hybrid
US
16-16 Hourly
Internship
16-16 Hourly
Internship
Information Technology
As a CDW Campus Intern, you will connect IT departments and University Administration, enhance the technology experience on campus, and gain valuable customer-facing experience.
Reposted 17 Hours AgoSaved
Easy Apply
Remote or Hybrid
United States
Easy Apply
180K-185K Annually
Expert/Leader
180K-185K Annually
Expert/Leader
AdTech • Artificial Intelligence • Marketing Tech • Software • Analytics
Lead Customer Success for Sailthru within Publisher Cloud, owning retention, Net Revenue Retention, expansion, adoption, NPS, and advocacy. Manage enterprise portfolio, drive lifecycle and email personalization strategies, run account planning and forecasting, mitigate churn, develop CSM team, and partner with Sales, Product, Operations, and Support to deliver measurable customer outcomes and growth.
Top Skills: CdpCRMEmail MarketingEspMarketing Automation PlatformsOmnichannel EngagementPersonalizationSailthruSegmentationZeta Marketing Platform
Reposted 17 Hours AgoSaved
Remote
USA
70K-80K Annually
Mid level
70K-80K Annually
Mid level
Edtech • Social Impact • Software
Deliver live and virtual partner training using established materials, contribute to instructional content and self-paced assets, support cross-functional partners, build product knowledge of Ellevation's ELD solution, and travel to deliver in-person training. Focus on improving partner adoption, satisfaction, and retention through high-quality facilitation and continuous improvement.
Top Skills: Content Creation ToolsEllevation Eld SolutionLms PlatformsWebinar Tools
Reposted 17 Hours AgoSaved
Easy Apply
Remote
United States
Easy Apply
100K-125K Annually
Mid level
100K-125K Annually
Mid level
Cloud • Information Technology • Security • Software
Serve as a post-implementation technical expert and trusted advisor for enterprise customers, driving adoption, configuring the Risk Cloud platform, performing advanced workflow and data integrations, managing account health to prevent churn, and identifying expansion opportunities while partnering cross-functionally and leveraging built-in AI capabilities.
Top Skills: Developer ToolsGenerative Ai/LlmsHelp CentersLogicgate Risk CloudLow-Code/No-Code Platforms
Reposted 17 Hours AgoSaved
Easy Apply
Remote
United States
Easy Apply
110K-188K Annually
Senior level
110K-188K Annually
Senior level
Big Data • Fintech • Mobile • Payments • Financial Services
As a Client Success Lead, manage merchant relationships, drive revenue growth, and optimize performance through cross-functional collaboration and contract management.
Top Skills: Bi ToolsSalesforce
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