Top Remote Customer Success & Experience Jobs in Detroit, MI

The Senior Customer Success Manager will enhance client relationships and drive outcomes using PrecisionLender, managing accounts and ensuring business success.

As a Product Expert at Hex, you'll support customers using Hex, teaching them its features, providing insights, and enhancing their experience through technical content and user feedback.

The role involves providing technical support to SailPoint customers, troubleshooting issues, documenting solutions, and interfacing with various teams to enhance product quality and service. 24x7 on-call support is required along with a strong focus on customer satisfaction.

As a Product Solutions Associate, you will support clinicians by resolving software issues, documenting solutions in Salesforce, and collaborating with cross-functional teams in a remote environment.

As a Client Support Specialist, you facilitate communication with clients, providing guidance, support, and clarity throughout legal inquiries. You'll learn and navigate various legal processes, helping clients feel informed and supported.

Manage tailored implementation experiences for customers, oversee strategic consulting projects, and enhance social media sophistication for clients and the team.

As a Worker Success Specialist, you will advocate for community workers by resolving inquiries, maintaining platform integrity, optimizing the worker journey, and driving operational excellence. You must use empathy and critical thinking skills to support hourly workers effectively.

Lead architect on client engagements defining solutions using Adobe Experience Platform, while managing data ingestion and identity resolution strategies for effective digital marketing.

Lead a team of Enterprise Customer Success Managers, manage enterprise account portfolios, and drive client retention and expansion through relationship management and data analysis.

As a Customer Experience Associate, you'll evaluate claims for reimbursement, assist members via chat, email, and phone, and suggest process improvements to enhance the claims experience.