Readiness Services Consultant (Remote)

Posted 7 Days Ago
Hiring Remotely in USA
Remote or Hybrid
Mid level
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Define your future at CrowdStrike.
The Role
The Readiness Services Consultant manages relationships with clients, drives customer preparedness, coordinates with teams, and contributes to program enhancements to ensure service success.
Summary Generated by Built In

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

As a Readiness Services Consultant within CrowdStrike's Retainer Management team, you will be a strategic partner helping customers maximize their CrowdStrike Services investment and achieve their security objectives. This role combines relationship management, technical advisory, and program optimization to ensure customer success and satisfaction.

What You'll Do:

  • Manage and grow strategic relationships with Services retainer customers through structured account management and regular engagement

  • Drive customer preparedness through education, strategic planning, and optimization of their CrowdStrike Services investment

  • Coordinate with Sales and Delivery teams to ensure alignment of customer needs with service capabilities

  • Execute timely account reviews, follow-up documentation, and service scoping

  • Develop and maintain customer success plans with clear next steps

  • Contribute to program enhancement initiatives and best practices development

  • Support team pipeline growth through strategic account expansion

What You’ll Need:

Successful candidates will have experience in one or more of the following areas:

  • 3+ years' experience in cybersecurity services, including incident response management, customer success, or advisory consulting 

  • Proven track record of managing senior-level relationships in technical environments

  • Strong project coordination capabilities with emphasis on customer service

  • Excellence in both written and verbal communication

  • Demonstrated ability to excel in a fast-paced environment with strong workload management skills - including balancing competing priorities while maintaining attention to detail

  • Clear competency in managing multiple customer relationships simultaneously

  • An understanding of cybersecurity concepts and incident response considerations

Additionally, all candidates must possess the following qualifications:

  • Strong business acumen and problem-solving skills

  • Track record of implementing program improvements

  • Knowledge of security frameworks and compliance requirements

  • Previous experience in incident response or security consulting

  • Experience with service delivery optimization and process improvement

Bonus Points:

  • Experience working with technology such as Jira, SalesForce

  • Experience of incident response retainer models

  • Fluent in French (oral and written)

#LI-RC2

#LI-Remote

This role may require the candidate to periodically undergo and pass alcohol and/or drug test(s) during the course of employment.

Benefits of Working at CrowdStrike:

  • Remote-friendly and flexible work culture

  • Market leader in compensation and equity awards

  • Comprehensive physical and mental wellness programs 

  • Competitive vacation and holidays for recharge  

  • Paid parental and adoption leaves

  • Professional development opportunities for all employees regardless of level or role

  • Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

  • Vibrant office culture with world class amenities

  • Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [email protected] for further assistance.

Find out more about your rights as an applicant.

CrowdStrike participates in the E-Verify program.

Notice of E-Verify Participation

Right to Work

CrowdStrike, Inc. is committed to fair and equitable compensation practices. Placement within the pay range is dependent on a variety of factors including, but not limited to, relevant work experience, skills, certifications, job level, supervisory status, and location. The base salary range for this position for all U.S. candidates is $0 - $0 per year, with eligibility for bonuses, equity grants and a comprehensive benefits package that includes health insurance, 401k and paid time off.

For detailed information about the U.S. benefits package, please click here

Expected Close Date of Job Posting is:11-29-2025

Top Skills

JIRA
Salesforce

What the Team is Saying

Andrew C.
Lauren P.
Brian P.
Alexa Z.
Theo K.
Sara I.
Lam N.
Lauren B.
Adeeb C.
Kristan C.
Alena C.
Thaddeus M.
Alyssa J.
KT T.
Am I A Good Fit?
beta
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
HQ: Austin, TX
10,000 Employees
Year Founded: 2011

What We Do

CrowdStrike has redefined security with the world’s most advanced cloud-native platform that protects and enables the people, processes and technologies that drive modern enterprise. Tested and proven, the world's largest organizations trust CrowdStrike to stop breaches with unparalleled protection against the most sophisticated cyberattacks.

The CrowdStrike culture has been built upon our Core Values since the day we began. We are Fanatical About the Customer, Relentlessly Focused on Innovation and believe that our Limitless Passion drives Unlimited Potential for every CrowdStriker. As a purpose-built remote-first company, we believe cultivating a connected culture for every employee, no matter where they are in the world, is a key ingredient in building a high-performing, diverse team.

We don’t have a mission statement. We’re on a mission—to stop breaches. Ready to join a mission that matters?

Why Work With Us

We have a culture that celebrates achievement, encourages flexibility and innovation and thrives on teamwork. We all work towards a single mission: to stop breaches. This common goal drives a sense of community and connection among our people across the globe.

Gallery

Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery
Gallery

CrowdStrike Offices

Hybrid Workspace

Employees engage in a combination of remote and on-site work.

Typical time on-site: Flexible
HQAustin, TX
Singapore
Osaka
Aarhus, DK
Arlington, VA
Barcelona, ES
Bengaluru, IN
Brussels, BE
Bucharest, RO
Cheltenham, GB
Copenhagen, DK
Dubai, Dubai
Irvine, CA
Kirkland, WA
Minneapolis, MN
Mumbai, IN
New Delhi, IN
Pune, IN
Reading, GB
Riyadh, SA
Saint Louis, MO
Sunnyvale, CA
Sydney, Sydney
Tel Aviv-Yafo, IL
Tokyo, Japan
Learn more

Similar Jobs

CrowdStrike Logo CrowdStrike

SDET III, Windows Sensor (Remote)

Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Remote or Hybrid
USA
120K-180K Annually

CrowdStrike Logo CrowdStrike

Engineer III, Cloud-Falcon For IT (Remote)

Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Remote or Hybrid
CA, USA
120K-180K Annually

CrowdStrike Logo CrowdStrike

Architect

Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Remote or Hybrid
USA
145K-220K Annually

CrowdStrike Logo CrowdStrike

Senior Software Engineer

Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Remote or Hybrid
USA
160K-250K Annually

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account