Top Remote Customer Success & Experience Jobs in Detroit, MI

The Multi Location Group Trainer will deliver in-person clinical training, coach dental staff in adopting digital workflows, and assess practice readiness with travel up to 85%.

The Default Servicing Specialist monitors investments for default events, communicates with homeowners, and conducts due diligence on default incidents, maintaining accuracy and compliance with regulations.

Lead and coach a Customer Success team to drive renewals, retention, and expansion for enterprise B2B SaaS customers. Own team performance metrics, support strategic escalations, improve CS processes and playbooks, align goals using OKRs, collaborate cross-functionally, and advocate AI adoption. Role requires up to 50% travel and stewardship of hiring, development, and talent decisions.

Manage a high-volume small-market book (50-75 accounts, ≤250 lives) to drive engagement, satisfaction, and retention. Own day-to-day client and broker relationships, track KPIs, execute engagement plans, manage concurrent projects, triage issues cross-functionally, lead client meetings and presentations, and travel up to 20% for in-person sessions.

The Senior Forward Deployed Accountant leads enterprise customer engagements, automating accounting processes with AI Agents. Responsibilities include technical troubleshooting, workflow design, and collaborating with account teams for adoption and success.

Manage a portfolio of customer accounts across the full lifecycle: onboarding, adoption, health monitoring, renewals, and expansion. Act as primary contact, coordinate cross-functional support, produce reports and reviews, gather feedback, and use tools like Salesforce and Power BI to drive retention and growth.

Own a portfolio of clients to maximize retention and growth: run client calls, analyze lead and performance data, surface upsell opportunities, coordinate internal teams to deliver on strategy, and contribute process and AI-driven improvements to internal systems.

Lead and coach a team of Account Managers servicing top-tier pharmaceutical and agency clients to ensure satisfaction, renewals, and expansion. Oversee implementation, reporting, QBRs, insights-driven optimization, cross-team collaboration, and escalation management while contributing customer feedback to product and GTM strategy.

As a Collections Specialist, you will manage SMB customer accounts, negotiate payment plans, achieve recovery targets, and document accounts in Salesforce CRM.

Own a book of large enterprise accounts to drive adoption, value realization, renewals, and upsells. Lead onboarding and training, build C‑level relationships, manage escalations, coordinate cross-functional resources, capture product feedback, and ensure high customer satisfaction and retention.