Top Remote Jobs in Des Moines, IA

Diagnoses and resolves complex content delivery and networking issues; deploys, configures, monitors, and maintains large-scale Akamai network infrastructure. Develops alerts, dashboards, tools, documentation, and operational procedures; supports customer issues; improves processes; assists with traffic optimization and network design; and serves as a technical subject matter expert during incidents.

Handle end-to-end shipping insurance claims via phone, email, and live chat. Manage incoming claims, communicate with customers and carriers (UPS, FedEx), process documentation, research online, and support general customer inquiries while maintaining organized records.

Lead execution of Hagerty’s enterprise insurance platform transformation across policy, billing, claims, distribution, data, integrations, and forms. Own the integrated master schedule, critical path, dependencies, capacity planning, risk management, forecasting, and delivery buffers. Integrate multiple project managers and align business, IT, engineering, and vendor efforts. Drive readiness, identify constraints, enforce trade-offs, and provide executives with data-backed delivery recommendations.

Lead and develop a team of Commercial Technical Account Managers responsible for onboarding, adoption, customer health, retention, escalations, and technical customer partnerships. Improve post-sales systems including segmentation, health scoring, QBRs, playbooks, automation, and digital-touch programs. Report retention and team performance to leadership, collaborate with Product and Engineering, and support strategic customer and company meetings.

Reviews and files legal documents using online platforms, internal systems, and email. Investigates discrepancies, participates in training, collaborates with the e-Fulfillment and e-Filing team, and completes assigned projects. The role requires accurate repetitive work, strong attention to detail, basic Microsoft Office proficiency, English communication skills, and typing at 50–60 words per minute. This is a full-time remote position restricted to candidates located in Iowa.

Own the full sales cycle for state-level law enforcement customers across the Northeast. Responsibilities include prospecting, qualifying, presenting, demonstrating, negotiating, and closing complex SaaS opportunities; managing senior customer relationships; collaborating with deployment, marketing, legal, and operations teams; supporting onboarding; and developing go-to-market best practices. The role requires strong enterprise software sales experience, public safety or law enforcement knowledge, grant familiarity, and a record of exceeding quota.

Own frontend domains end to end, including architecture, implementation, testing, production quality, performance, accessibility, and security. Set technical direction, design reusable component systems, establish testing strategies, diagnose complex browser and production issues, and partner with Product, Design, QA, and engineering teams. Mentor engineers, review consequential changes, and use AI-first development practices while maintaining accountability for shipped software.

Provides L1 technical support for enterprise customers using cloud email and SaaS security platforms. Resolves configuration, API, integration, false-positive, and threat investigation issues through troubleshooting and log analysis. Communicates root causes and recommendations, partners with Engineering and Product, supports onboarding, maintains knowledge documentation, and identifies recurring customer issues. Requires 4+ years of cybersecurity, SaaS, or enterprise technical support experience, strong email security and cloud ecosystem knowledge, API troubleshooting skills, and excellent communication.

Own enterprise net-new customer acquisition and full-cycle sales, closing high-value B2B SaaS deals from prospecting through contract execution. Build pipeline through outbound, inbound, referrals, SDRs, and channel partners; engage C-level security and IT buyers; collaborate with legal, product, engineering, solution engineers, and GRC specialists; provide accurate forecasts; consistently achieve quota; and help refine the enterprise go-to-market playbook.

Owns visit delivery, SLA attainment, clinician cost, roster health, and operational performance for assigned telehealth marketplace programs. Responsibilities include staffing strategy, data analysis, incentive deployment, real-time escalation playbooks, AI-agent oversight, client launches, program configuration, and cross-functional partnership. The role also supports client reviews, supply readiness, program expansions, and continuous improvement across Marketplace Operations.