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Top Remote Customer Success Jobs in Des Moines, IA
The Service Desk Support Analyst will provide IT support to EDB’s global workforce, handling requests through Jira and managing Mac, Windows, and Linux-related issues. Responsibilities include onboarding new employees, hardware repairs, and ensuring adherence to IT policies, while delivering exceptional customer service.
As a Customer Success Manager team leader at Cloudflare, you will mentor and develop your team to enhance customer satisfaction. You will be responsible for driving customer adoption of Cloudflare solutions by collaborating with various teams, establishing performance metrics, and ensuring successful client engagements.
Lead a team of Customer Success Managers to enhance client engagement and satisfaction. Develop strategies for customer adoption and retention, track performance metrics, and collaborate across teams to align goals with customer success initiatives.
As a Customer Success Manager, you will drive customer growth, manage relationships, and ensure renewals by providing support post-onboarding, guiding product adoption, and offering valuable insights. You will facilitate upselling and cross-selling initiatives, collaborate on retention strategies, and act as a customer advocate within the company.
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As a DEI Specialist at Affirm, you will drive projects that support the diversity, equity, and inclusion strategy, manage vendor relations, analyze engagement data, and collaborate with cross-functional teams to execute DEI initiatives. You'll also provide administrative support and maintain data integrity for various programs.
The Manager, Channel Experience will lead and optimize customer interactions via live chat and IVR, utilizing Generative AI technologies. This role involves cross-functional leadership, talent development, and strategic oversight to improve customer service operations and satisfaction, fostering an innovative team culture while driving results and clarity in complex challenges.
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The Spanish-Speaking Concierge Associate will provide exceptional customer service to Garner members via phone, chat, and email. Responsibilities include assisting members with healthcare inquiries, navigating claims, de-escalating concerns, and maintaining clear communication. Attention to detail and organizational skills are essential for managing multiple tasks effectively.
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The Customer Care Advocate will handle intake and inquiry calls for Workers' Compensation and Commercial Auto, providing customer service and resolving issues. Responsibilities include managing call performance metrics, building relationships with customers and internal teams, and assisting in training new hires.
As a Dealer Success Specialist, you will partner with sales to support and retain automotive dealer customers. Responsibilities include building relationships, resolving issues, monitoring dealer performance, training on products, and maintaining detailed documentation in Salesforce.
The Senior Strategic Customer Success Manager at Samsara will work closely with major clients in the US and Canada, providing strategic advice on leveraging Samsara's technology to enhance operational efficiency and drive business value, while managing the customer lifecycle from onboarding to renewal.
As a Strategic Customer Success Manager at Samsara, you will partner with complex customers, address their unique challenges, advise on leveraging Samsara solutions effectively to ensure customer renewals and expansions. You'll collaborate with cross-functional teams to enhance overall customer satisfaction and success in physical operations.
The Director of Customer Success will lead a team, manage relationships with property manager clients, ensure customer satisfaction, provide strategic support, and identify growth opportunities while enhancing service delivery and tracking performance.
Top remote Companies in Des Moines, IA Hiring Customer Success Roles
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