Top Remote Jobs in Des Moines, IA

Serve as the primary client-facing technical support liaison for Ontics SaaS platform: manage helpdesk tickets end-to-end, resolve technical issues, create and maintain support documentation and knowledge portal, report on support metrics and SLAs, and collaborate with Client Success, Product, and Development teams to improve product and client experience.

Drive expansion, retention, and revenue growth across a portfolio of mid-market B2B accounts. Develop account strategies, conduct in-person customer meetings and executive briefings, lead renewals and commercial negotiations, and collaborate with solutions architects and service teams to identify upsell/cross-sell opportunities and secure customer commitments.

Lead PolyAI's revenue enablement function: build and manage an enablement team, design onboarding and ongoing training, embed Force Management methodologies (CoM, MEDDPPICC), scale AI-powered enablement tools (Claude Code Deal Advisor, LetterAI), partner cross-functionally, reduce sales cycle, improve ramp and conversion through content, certifications, and adoption tracking.

Build and maintain GCP-based data pipelines and foundational tables (BigQuery, Dataform, Dataplex). Merge financial and ERP datasets, define metrics, deliver reports and analyses, and collaborate cross-functionally to support decision-making and business measurement.

Embed with a product team to shift testing left, define test cases and acceptance criteria, and own automated coverage. Build and maintain end-to-end Playwright/TypeScript tests, leverage AI to generate and triage tests, improve testing frameworks, and champion quality across the product organization.

Administer, monitor, and optimize IBM z/OS storage across data centers. Manage Dell EMC PowerMax, Data Domain, DLM; perform provisioning, capacity planning, DR testing, reporting, and ITIL-based change and incident processes while coordinating hardware support and maintaining operational documentation.

Full-cycle SMB Account Executive responsible for outbound pipeline generation, consultative discovery, demos, negotiation, and closing net-new SaaS business. Manage territory plans, prospect across phone/email/LinkedIn, maintain CRM hygiene in HubSpot, run deals with MEDDPICC, forecast in data-driven cadence, and collaborate with SDRs and leadership. Represent the company at conferences and share competitive field intelligence to scale outbound best practices.

Lead global partner marketing strategy to drive partner-influenced pipeline and revenue. Build enablement, joint demand-gen, field marketing, turnkey campaign kits, and marketplace optimization. Manage budgets, MDF, partner segmentation, and an EMEA Partner Marketing Manager while collaborating with Channel Sales and Partner Enablement.

Provide Oracle-backed website and database architecture, develop online reporting and OLT applications, administer WebLogic and middleware, ensure 508 accessibility, manage SSL/SSL tooling, perform scripting and Java development, migrate to government Azure, run security scans, and produce technical and recovery documentation.

Manage long-term success, adoption, retention, and expansion for enterprise customers using MariaDB and GridGain. Onboard customers, drive best practices, conduct business reviews, act as escalation contact, coordinate with Solutions Engineers and Account Executives, measure customer health, and champion customer needs across the company.