Top Remote Jobs in Columbus, OH

Leads CentralSquare’s customer-facing Product Support organization across public-sector product lines. Responsibilities include hiring, coaching, staffing, cost management, escalation handling, Salesforce Service Cloud ownership, workforce planning, KPI and SLA management, and customer communications. The role also leads workforce and workflow transformation involving AI-assisted deflection, agent-assist, and automated triage, while partnering with IT, Support Operations, Product, Engineering, Knowledge, and Quality teams to improve customer satisfaction, resolution times, productivity, and product feedback loops.

Provides remote technical support for FireMon network security products through phone, email, chat, and web. Manages and prioritizes tickets, investigates and reproduces issues, analyzes logs, troubleshoots firewalls and Linux systems, manages customer expectations, and escalates unresolved problems. The role supports 24/7 coverage, includes on-call production incident response, and requires ongoing technical development and certification.

Designs and builds a reliable, observable communications platform supporting SMS, email, and WhatsApp. Responsibilities include centralized contact data, notification APIs, vendor routing and failover, compliance controls, streaming telemetry, zero-downtime migrations, monitoring, resilience, testing, documentation, and engineering mentorship. Requires backend infrastructure and distributed systems expertise, messaging platform experience, event-driven architecture, cloud and Kubernetes proficiency, and strong software engineering practices.

The Senior Sales Consultant will identify and engage enterprise-level prospects in the US, manage the sales cycle, and achieve revenue targets through effective negotiation and relationship building.

Leads the Account Management organization, owning customer growth, retention, net revenue retention, expansion revenue, and value realization. Builds and manages Account Directors, develops account management playbooks, sponsors strategic customers, identifies account risks and opportunities, and establishes measurable success plans. Requires deep expertise in media, ad tech, and marketing measurement, along with experience leading teams and driving expansion revenue.

Manages carrier, reinsurance, broker, and distribution partnerships across insurance products. Responsibilities include product implementation, underwriting guidelines, policy forms, audits, regulatory reporting, relationship health reporting, reinsurance submissions, and identifying new capacity opportunities. The role translates business requirements into technical specifications and coordinates across underwriting, sales, compliance, product, and development teams.

Manages client implementations from kickoff through launch and operational handoff. Builds project plans, controls scope and changes, tracks risks, issues, dependencies, and milestones, and facilitates governance and stakeholder decisions. Coordinates requirements, resources, testing, launch readiness, approvals, and post-launch transition across client and internal teams. Maintains PMO documentation and drives cross-functional alignment among Account Management, Product, Engineering, Data, Support, Sales, and Operations.

Own and scale product operations by developing product analytics, dashboards, planning processes, request management, customer feedback systems, roadmap communications, and cross-functional workflows. Partner with Product, Engineering, Sales, Marketing, Customer Success, and Support to improve visibility, alignment, prioritization, and execution. Use SQL, business intelligence tools, and product analytics platforms to generate actionable insights and support executive decision-making.

Manages cybersecurity compliance and authorization for Air Force NIPR systems. Responsibilities include developing and maintaining system security plans, supporting RMF accreditation, conducting audits and inspections, managing POA&Ms, STIGs, IAVM compliance, continuous monitoring, FISMA requirements, security testing, and ATO activities. The role also provides tactical security guidance, assesses technology risks, and coordinates cybersecurity activities across multi-contractor teams and cloud and on-premises environments.

Leads product strategy and roadmap for homeowner-facing and wholesale partner experiences, including acquisition funnels, applications, portals, post-origination workflows, and partner channels. Owns conversion optimization, experimentation, martech strategy, business expansion, discovery, product metrics, and cross-functional execution. Manages product managers and product design, partners with analytics, sales, marketing, legal, compliance, and operations, and drives growth through data-informed customer and partner experiences.