Top Remote Jobs in Buffalo, NY

Join the Consumer Technology team to develop, maintain, and troubleshoot applications and test tools. Perform routine automation, white-box testing, code reviews, monitor automated processes, estimate tasks, communicate with product owners and users, and recommend improvements. Assist in training others and follow departmental methodologies.

Serve as a technical partner to district clients and internal teams, provide onboarding and tech support, run AI prompt QA and experiments, and build dashboards and analyses to surface CX and product-quality insights. Collaborate across Product, Content, and Success teams and standardize processes and templates for repeatable AI and support workflows.

Serve as first-line support for Relocity's web and mobile platform: manage Intercom tickets, troubleshoot and reproduce issues, escalate to Product/Engineering, maintain documentation, identify trends, and support product adoption while contributing to knowledge base and process improvements.

Lead acquisition of new travel agency partners across North America. Manage full sales cycle from prospecting to onboarding, build relationships, represent Ensemble at industry events, maintain CRM pipeline, track sales metrics, collaborate with marketing and membership teams, and travel approximately 20% for meetings and events.

Design, implement, and maintain enterprise storage, SAN, backup, and disaster recovery solutions across on-premises and government cloud environments. Provide hands-on administration, capacity planning, troubleshooting, testing, documentation, and compliance support while collaborating with stakeholders to improve reliability, performance, and security.

Manage the end-to-end creative operations for a high-volume pipeline (100+ projects). Own intake, prioritization, resourcing, briefs, QA, stakeholder communication, and asset organization across performance, product, CRM, digital merchandising, and events to ensure on-time, on-brief delivery.

Lead media strategy and execution to elevate clients with financial and business press. Oversee proactive outreach, press materials, C-suite counsel, crisis media support, KPI reporting, team leadership, and new-business contributions aligned with investor relations and disclosure rules.

Provide technical customer support for FOSSA's SaaS platform: manage new ticket queue and backlog, communicate updates to customers, collaborate with product and engineering, improve AI ticket-deflection and documentation, write/maintain scripts, and occasionally represent the company at events.

First IT hire responsible for end-to-end IT: systems administration (Rippling, Google Workspace, SSO), device lifecycle, help desk, vendor and license management, security operations (endpoint protection, phishing simulations, awareness training), and establishing HIPAA compliance and documentation.

The Principal OT Cyber SME will provide expertise in cybersecurity for operational technology, lead stakeholder interactions, and support project management, while ensuring compliance with security policies.