Top Remote Customer Success & Experience Jobs in Atlanta, GA

The Sacramento Correspondent will report on tax stories, covering news live, writing analytical pieces, and building sources while collaborating with teams across regions.

Lead client relationships for restaurant partners, own revenue targets and renewals, manage onboarding and campaign setup, analyze performance and present insights, drive upsells, coordinate cross-functional teams, and use AI-enabled tools to improve efficiency and reporting.

This role involves advocating for clients, managing post-implementation activities, tracking user feedback, and ensuring customer satisfaction. Key tasks include collaborating with teams and maintaining effective client communications.

Create, audit, and maintain internal and external CX content and knowledge bases (Salesforce preferred). Translate processes into user-friendly guides, manage content requests, develop team macros, and coordinate with Product, Marketing, Legal, and CX leadership to ensure accurate, consistent, brand-aligned customer support resources.

Lead post-contract partner management for strategic collaborations: own onboarding, cross-functional execution, performance tracking, renewals, and expansion. Negotiate agreements, run business reviews, surface insights to product and GTM teams, and drive measurable partner growth and retention.

Provide end-to-end customer support for deposition workflows, manage account and data accuracy, run voice-of-customer feedback processes, troubleshoot issues across systems, and collaborate with Product and Engineering to improve SaaS operations and customer experience.

Manage enterprise customer relationships to ensure adoption and value of PointClickCare solutions. Deliver joint success plans, act as trusted advisor to executives, mitigate churn with turnaround strategies, analyze customer data, collaborate cross-functionally, and travel to client sites as required.

Lead technical onboarding and deployment of Invoca across a customer portfolio, manage project timelines and risks, train customers on integrations/APIs, implement Agentic AI workflows, optimize processes, and collaborate with Sales, Product, and Customer Success to drive adoption and product improvements.

The role involves leading product demonstrations, cultivating sales pipelines, and leveraging healthcare expertise in pre-sales, while communicating value via ROI storytelling.

As a Technical Support Engineer, you will troubleshoot complex technical issues for customers using the HiddenLayer AISec Platform, partner with internal teams, and improve documentation and processes.