Top Remote Customer Success & Experience Jobs in Atlanta, GA

Manage district and school customer portfolios through onboarding, adoption, engagement, renewal, and expansion. Build strategic relationships, identify and escalate risks, support upselling and cross-selling with Sales, resolve product and order issues, and lead complex customer success initiatives. Gather customer feedback for Product, mentor internal teams, provide product expertise, and drive successful implementations and learning outcomes across a multi-state territory.

Manages retention and growth for a complex B2B healthcare client portfolio. Responsibilities include coordinating escalations, supporting renewals and upsells, preparing client meetings and business reviews, generating insights, and directly managing accounts when needed. Leads client service delivery and performance optimization initiatives, develops project plans and reports, facilitates cross-functional workgroups, and represents portfolio feedback in organizational improvement efforts.

Manage the full lifecycle of client programmatic advertising campaigns, from planning and pre-sales support through execution, optimization, reporting, and wrap-up. Serve as a primary resource for clients, sales, and operations; provide targeting, budget, audience, and creative recommendations; resolve escalations; track campaign status in Salesforce; and identify upsell opportunities. Collaborate with US and India operations teams and train Customer Success colleagues on programmatic best practices.

Provides Tier 1 and Tier 2 technical support for GPUaaS customers through ticketing, email, and chat. Responsibilities include triaging issues against SLAs, resolving common problems using Linux and networking knowledge, escalating complex incidents, maintaining ticket records, creating documentation, supporting account lifecycle changes, participating in rotating on-call coverage, and improving runbooks and customer satisfaction.

Manage and grow a strategic enterprise client portfolio end-to-end: onboard and activate campaigns, monitor and analyze performance, troubleshoot, drive renewals and expansion, and coordinate cross-functional teams to deliver data-driven marketing and insight solutions.

Manage a portfolio of B2B SaaS oil and gas accounts by driving product adoption, supporting renewals, identifying expansion opportunities, running business reviews, and maintaining stakeholder relationships. Surface customer feedback, develop advocacy and case study candidates, support sales-to-account-management handoffs, and help customers use methane management workflows to improve emissions mitigation and operational performance.

Lead customer success for North America customers, build and execute data-driven success plans, drive adoption and renewals, manage stakeholder relationships, mentor junior CSMs, and coordinate cross-functional engagement to maximize product value and customer satisfaction.

Lead comprehensive customer onboarding programs through discovery sessions, virtual training, LMS learning paths, and occasional onsite visits. Manage and support onboarding specialists, resolve complex implementation issues, build strategic customer relationships, document requirements for Product teams, and synthesize customer feedback to improve products, training, and onboarding processes.

Manage customer onboarding for Ooma Enterprise, including provisioning, installation, configuration, technical guidance, troubleshooting, escalation, and project coordination. Serve as the primary customer contact, set expectations, track implementation tasks, mitigate risks, and collaborate with Sales and Engineering to complete projects on schedule. Train customers on Ooma products and identify opportunities to introduce additional services.

Manage enterprise customer accounts from onboarding through renewal, ensuring satisfaction, product adoption, value realization, retention, and loyalty. Evaluate customer needs, manage product and service orders, cultivate relationships, identify upsell opportunities, grow strategic accounts, renew contracts, and re-engage inactive customers. Collaborate cross-functionally, advocate for clients, and contribute to revenue retention and growth.