Top Remote Customer Success & Experience Jobs in Atlanta, GA

Provides post-sales technical expertise for complex SaaS integrations, including IAM, workplace integrations, and custom APIs. Leads customer discovery, consulting, configuration, implementation, and post-launch optimization. Partners with Product, Support, and Customer Success to resolve technical challenges, execute pre-sales solutions, document reusable approaches, and develop scalable services and enablement materials.

Own a portfolio of automotive aftermarket clients, driving retention, satisfaction, platform adoption, and growth. Conduct strategic account reviews, analyze digital marketing performance, identify churn risks, translate data into practical recommendations, resolve cases, and coordinate with internal teams. Use AI tools to streamline account reviews, analyze trends, and prepare communications. Maintain proactive relationships with small business owners while supporting client success and campaign performance.

Build and nurture enterprise customer relationships, educate users through webinars and workshops, increase product adoption, analyze usage data to identify risks and growth opportunities, and collaborate with Account Management and Product teams. The role also includes mentoring colleagues, synthesizing customer feedback, and helping shape product enhancements and roadmaps.

Own customer onboarding by prioritizing integration work, developing Python and SQL data pipelines, automating repetitive processes, and leading technical customer calls. Translate CRM and fundraising data into model-ready formats, manage onboarding risks, document processes, support CSMs, and train team members. The role serves as Dataro’s US technical customer representative while collaborating with engineering in Sydney.

Own post-sale success for enterprise customers using SAFE’s CTEM platform. Serve as a trusted cyber-risk advisor to CISOs, CIOs, risk, compliance, and security operations stakeholders; align success goals, drive value realization and retention metrics, support platform adoption, coordinate deployment issues, document best practices, and communicate customer feedback to Product Management.

Manage customer implementations and ongoing support, train users, troubleshoot issues, gather and synthesize customer feedback, and liaise with product and engineering to improve the product and roadmap while ensuring strong customer relationships.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

Manage a portfolio of customers using Reunion PWA to ensure prevailing wage and apprenticeship compliance. Deliver audited reports, build scalable data collection processes, lead onboarding and training, represent customer needs to product and engineering, and drive adoption, retention, and growth through technical guidance and compliance expertise.

As a Junior Account Manager, you'll manage client relationships, oversee campaign execution, identify growth opportunities, and coordinate cross-functionally to ensure client satisfaction.

Lead the Customer Success team by driving onboarding, engagement, and retention strategies, while managing high-value accounts and collaborating with product and sales.