Top Remote Customer Success & Experience Jobs in Atlanta, GA

Serve as a trusted technical advisor for Elastic customers, guiding onboarding, adoption, implementation, consumption, and expansion. Define technical success plans, align Elastic solutions with business objectives, resolve technical friction, coordinate with support and service teams, and identify opportunities to increase customer value and recurring revenue. The role requires hands-on technical expertise, strong communication, customer relationship skills, project coordination, onsite engagement, and frequent travel.

Manages strategic client relationships and coordinates integrated marketing program delivery. Responsibilities include client retention, issue resolution, recommendations, business reviews, reporting, and collaboration with internal teams to overcome roadblocks. The role requires understanding client businesses, competitive markets, products, pricing, and market developments while responding to client needs. Travel is required as business demands.

Manage and retain existing DrChrono customer accounts by serving as primary point of contact, resolving issues, scheduling check-ins, onboarding and training clients, identifying product opportunities, escalating bugs, and educating customers about new offerings to prevent churn and optimize account usage.

Deliver tailored training and onboarding for Egencia clients, conduct platform demonstrations and public trainings, manage demo requests, and support adoption. Partner with Sales, Account Management, Implementation, Product, and Technology teams to translate platform capabilities, integrations, and configurations into business value. Provide technical guidance on APIs, HR feeds, and system connectivity, maintain platform expertise, train internal teams, and support customers across global time zones.

Serve as the post-sale technical advisor for customers, guiding onboarding, implementations, integrations, configuration, adoption, and technical enablement. Troubleshoot complex Tier 3 issues, coordinate resolutions with internal teams, document technical success plans, identify adoption risks, and translate customer feedback into product improvements. Support renewals and expansion by demonstrating value, delivering training and workshops, and helping customers achieve business and security outcomes.

Provide end-to-end technical support for enterprise and B2B customers using ElevenLabs API and ElevenAgents. Diagnose complex issues, troubleshoot integrations involving LLMs, telephony, and AI systems, communicate solutions in English, identify recurring product gaps, collaborate with engineering and product teams, and maintain clear technical documentation. The role also requires acting as a trusted technical partner while working autonomously in a fast-moving remote environment.

Lead enterprise customer success for national home care networks and health systems. Own pilots through expansion, run executive cadence, diagnose workflows, coordinate technical triage with engineering, build onboarding/playbooks, influence roadmap, and travel for go-lives and QBRs (~30%).

Build and operate Leap’s post-sale client delivery engine. Responsibilities include designing scalable delivery processes, forecasting activation, savings, and revenue, automating client reporting with AI, defining analytics requirements, measuring lifecycle campaigns, supporting drug sourcing strategy, and identifying opportunities for client engagement and account expansion. The role partners closely with Sales, Operations, Analytics, Marketing, Pharmacy, and Growth Strategy teams.

Owns the success, retention, renewals, and expansion of strategic enterprise SaaS customers. Builds executive relationships, leads onboarding and adoption, develops success plans, conducts QBRs, analyzes customer health and business outcomes, and partners cross-functionally to resolve issues and influence product direction. Uses AI and customer success platforms to predict risk, automate workflows, identify opportunities, and improve scalable customer success practices.

Manages strategic healthcare and biotech accounts as the primary customer liaison. Leads onboarding and implementation, optimizes workflows, resolves issues, analyzes customer data, supports business reviews, and drives retention and growth. Collaborates with Sales, Client Services, EMR, Billing, Digital Products, and Marketing while advocating for process improvements. Provides customer education, stakeholder relationship management, and coaching to colleagues. Requires Salesforce proficiency, healthcare compliance knowledge, and up to 10% travel.