Top Remote Customer Success & Experience Jobs in Atlanta, GA

Own technical post-sale relationships for enterprise customers, driving onboarding, adoption, optimization, integrations, renewals, and expansion. Partner with sales, product, and engineering; forecast customer consumption; solve technical issues; maintain project documentation; and represent customer needs. This field-based role involves customer travel and requires strong technical, business, and customer-facing skills, plus experience with enterprise software and performance monitoring tools.

Leads and develops a Customer Success team serving strategic enterprise customers in complex managed services and cloud environments. Drives customer outcomes, value realization, retention, renewals, expansion, and executive engagement. Establishes success practices, monitors portfolio health, manages escalations, and coordinates across Sales, Delivery, Operations, Consulting, Support, and Engineering. Uses customer data to improve processes, scalability, and customer experience.

Manages strategic relationships with REPAY’s largest clients, overseeing satisfaction, retention, profitability, growth, and issue resolution. Develops account and territory strategies, conducts business reviews, identifies at-risk accounts, and executes remediation and renewal plans. Leads complex problem-solving efforts, coordinates internal and external teams, advocates for client needs, and communicates payment solution value to stakeholders from administrators to C-suite executives.

Provides post-sales technical consulting and advisory support to GitLab customers. The role drives adoption, utilization, measurable business outcomes, renewals, and expansion through tailored solution programs, workshops, demos, and enablement. It partners with Sales, Product Management, Engineering, and Professional Services while serving as a trusted advisor on DevSecOps practices, architecture, and GitLab use cases.

Manage enterprise restaurant accounts from onboarding through long-term growth. Improve retention, educate clients using customized data-driven materials, identify expansion opportunities, mitigate churn risk, lead monthly business reviews, interpret account data, and collaborate with analytics, product, marketing, and operations teams to strengthen retailer relationships.

Manage a portfolio of clients as a strategic advisor, driving retention, renewals, expansion, platform adoption, and revenue growth. Develop data-driven email, SMS, lifecycle, and omnichannel marketing strategies; lead QBRs; coordinate cross-functional delivery; educate clients on platform capabilities; and oversee billing, budgeting, forecasting, and issue resolution.

Manage technical customer relationships for US Federal Government accounts, driving adoption, value realization, renewals, and risk mitigation. Lead business reviews, support FedRAMP-regulated environments, educate customers on security platform capabilities, and troubleshoot networking and authentication issues. The role requires expertise in Zscaler technologies, cloud security, enterprise infrastructure, and federal compliance, along with US citizenship and eligibility for DoD/DoW Secret or Top Secret clearance.

Own post-launch success for a portfolio of travel management company partners and corporate accounts. Drive account migration, agent and traveler adoption, booking growth, partner health, QBRs, escalations, and expansion opportunities. Coordinate with Implementation, Support, Product, and Business Development teams while translating partner feedback into internal action. Use performance metrics to identify risks, guide partner conversations, and improve long-term commercial outcomes.

Leads three Financial Products teams, owning strategy, operating plans, customer onboarding, enablement, adoption, retention, and spend growth. Manages managers and individual contributors, establishes scalable processes and performance standards, develops talent, and uses dashboards and operating metrics to improve activation, customer satisfaction, productivity, and commercial outcomes. Partners cross-functionally with Product, Engineering, Sales, Customer Success, Risk, Support, and Operations.

Manage customer renewals, retention, and account expansion across direct and channel relationships. Lead customer review calls, assess usage and churn risk, prepare renewal quotes, process orders, maintain CRM records, collaborate with distributors and resellers, and meet sales quotas. The role requires technology inside sales experience, strong communication, CRM proficiency, organization, and a self-motivated, customer-focused approach.