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Top Remote Customer Success & Experience Jobs in Atlanta, GA
Big Data • Cloud • Software • Database
This role requires guiding customers in designing scalable systems using MongoDB, focusing on pre-sales efforts, technical alignment, and customer success. Candidates should have extensive experience in software and cloud architecture, along with strong communication skills.
Top Skills:
Api ManagementC#C/C++Cloud StorageJavaKafkaNode.jsPythonServerlessSparkSQLStreaming
Cloud • Insurance • Payments • Software • Business Intelligence • App development • Big Data Analytics
Lead and develop a team of Services Advisors to scope training, consulting, and technical engagements. Improve scoping accuracy and efficiency using AI and automation, present scopes to customers, partner with Sales and Integration Services, manage opportunity pipelines, and deliver client-focused solutions that drive services revenue and operational improvements.
Top Skills:
Ai ToolsAPIsData WarehousingDatabasesMS OfficeSalesforceTableau
Artificial Intelligence • Fintech • Software • Financial Services
Manage onboarding, implementation, and growth for enterprise clients using Worth's AI underwriting and decisioning platform. Serve as trusted advisor, drive renewals and expansion, lead client engagements and QBRs, monitor success metrics, coordinate cross-functional teams, and improve processes to maximize customer value.
Top Skills:
AIHubspotJIRALinearMonday
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Manages a portfolio of automotive dealer clients by driving retention, revenue growth, cross-selling, and churn reduction. Responsibilities include sales forecasting, account performance analysis, virtual business reviews, ROI consulting, solution implementation support, issue routing, and Salesforce account management. The role develops marketing and advertising strategies, identifies upsell opportunities, provides dealer insights, and coordinates with internal teams to achieve revenue and customer success targets.
Top Skills:
Crm SystemsDigital Marketing PlatformsExcelMS OfficeMicrosoft OutlookMicrosoft PowerpointMicrosoft WordSalesforce
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Big Data • Healthtech • HR Tech • Machine Learning • Software • Telehealth • Big Data Analytics
The Strategic Accounts Director manages relationships with large employer clients, focusing on retention, upselling, and ensuring excellent client experiences while driving performance and key metrics.
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Consumer Web • Coupons • Healthtech • Social Impact • Pharmaceutical
Lead and coach a team of Account Managers servicing top-tier pharmaceutical and agency clients to ensure satisfaction, renewals, and expansion. Oversee implementation, reporting, QBRs, insights-driven optimization, cross-team collaboration, and escalation management while contributing customer feedback to product and GTM strategy.
Top Skills:
CRMJIRASalesforceTaskray
Fintech • Financial Services
As a Collections Specialist, you will manage SMB customer accounts, negotiate payment plans, achieve recovery targets, and document accounts in Salesforce CRM.
Top Skills:
Salesforce CRM
AdTech • Cloud • Marketing Tech • Productivity • Software • Analytics • Automation
Manage a portfolio of enterprise accounts to drive renewals, identify upsell opportunities, host quarterly business reviews, resolve escalations, build executive relationships, and meet renewal/net retention quotas.
Top Skills:
Acquia Digital Experience PlatformDrupal
Artificial Intelligence • Machine Learning • Natural Language Processing • Software • Conversational AI
Own end-to-end renewal negotiations for strategic, high-value consumption-based accounts. Forecast usage-driven renewals, build pricing and packaging, defend value with data, identify expansion opportunities, and quarterback cross-functional deal strategy to prevent churn and capture growth.
Top Skills:
Ai ToolsCloud ApisSpeech-To-Text (Stt)Text-To-Speech (Tts)
Insurance • Financial Services
Provide bilingual (English/Spanish) phone and email support to policyholders and agents: answer/return calls, resolve complaints, process requests, scan/index documents to OnBase, mail outgoing correspondence, monitor fraud trends, assist investigations, complete assigned projects, and participate in ongoing product/process training.
Top Skills:
ExcelMicrosoft WordOnbase
Insurance • Financial Services
Handle inbound cancellation calls and outbound lapse recovery to retain life insurance policyholders. Assess customer needs, recommend solutions, document interactions, meet call center KPIs, and maintain product knowledge while delivering empathetic, accurate service.
Top Skills:
ExcelMicrosoft OutlookMicrosoft Word
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