Top Remote Customer Success & Experience Jobs in Atlanta, GA

The Solution Specialist will drive the adoption of software products, engage customers, monitor usage, and capture feedback to enhance outcomes in a remote capacity with minimal travel.

The Escalation Manager coordinates resolution of critical technical issues within a global team, working with Engineering, Services, and customers. Responsibilities include managing escalations, communication with stakeholders, and driving issue resolution with a focus on customer satisfaction and continuous improvement.

The Director of Circle Ventures will lead the development and execution of venture investments, shaping the ecosystem around USDC and driving strategic partnerships for innovation.

The Customer Success Manager will manage the customer lifecycle, focusing on onboarding, engagement, and renewal while ensuring customer satisfaction and product value.

Lead and develop a team of Technical Support Specialists, driving AI initiatives and supporting operations that connect to business outcomes, while ensuring high customer experience and team performance.

As a Customer Service Representative, you will provide exceptional service by assisting policyholders with policy details, claim status, and payments while maintaining communication via phone and email.

As an Account Manager, you will nurture relationships with existing customers, focusing on retention and upselling, while monitoring account health and driving renewals.

The role involves managing service partner relationships, driving customer success, facilitating onboarding, and supporting performance and growth of partner accounts.

Lead and manage US payroll and benefits teams, ensuring compliance and operational excellence. Design implementation processes and partner with cross-functional teams to enhance service delivery.

Lead the US CX payroll and benefits team, ensuring compliance, operational excellence, and team performance while partnering with product and engineering teams.

As a Customer Service Representative, you'll manage inbound customer calls, provide exceptional service, handle payment processing, and maintain customer accounts post-training.

As a National Account Executive, you will sell the Investigate fraud investigation tool to financial institutions, build a sales pipeline, and represent SentiLink at industry events.