Top Remote Customer Success & Experience Jobs in Atlanta, GA

This role requires guiding customers in designing scalable systems using MongoDB, focusing on pre-sales efforts, technical alignment, and customer success. Candidates should have extensive experience in software and cloud architecture, along with strong communication skills.

Lead and develop a team of Services Advisors to scope training, consulting, and technical engagements. Improve scoping accuracy and efficiency using AI and automation, present scopes to customers, partner with Sales and Integration Services, manage opportunity pipelines, and deliver client-focused solutions that drive services revenue and operational improvements.

Manage onboarding, implementation, and growth for enterprise clients using Worth's AI underwriting and decisioning platform. Serve as trusted advisor, drive renewals and expansion, lead client engagements and QBRs, monitor success metrics, coordinate cross-functional teams, and improve processes to maximize customer value.

Drive customer adoption, satisfaction, retention, and growth across a high volume of accounts. Lead training and value discussions, execute scalable customer-success playbooks, monitor usage and health metrics, resolve inquiries, identify churn risks, and uncover growth opportunities. Partner with Product and Engineering on process improvements and automation, while contributing to internal knowledge resources and best practices.

Manage a book of ~60 enterprise customers to drive adoption, retention, and expansion of Sprout's social media platform. Build executive relationships, run success cadences (MBRs, EBRs), surface risks, collaborate on renewals, and use data and generative AI tools to create ROI narratives and accelerate work. Partner with onboarding, professional services, and renewals to meet retention and growth KPIs.

Serves as the primary customer advisor for Toast’s retail SaaS customers, driving product activation, adoption, retention, referrals, and revenue growth. Builds customer relationships, recommends products, demonstrates POS functionality, facilitates training, troubleshoots basic issues, identifies expansion opportunities, and collaborates with Sales, Product, Operations, Care, Education, and Professional Services. The role also develops scalable workflows and playbooks for a growing retail customer segment and requires up to 10% local travel.

Manages a portfolio of automotive dealer clients by driving retention, revenue growth, cross-selling, and churn reduction. Responsibilities include sales forecasting, account performance analysis, virtual business reviews, ROI consulting, solution implementation support, issue routing, and Salesforce account management. The role develops marketing and advertising strategies, identifies upsell opportunities, provides dealer insights, and coordinates with internal teams to achieve revenue and customer success targets.

The Strategic Accounts Director manages relationships with large employer clients, focusing on retention, upselling, and ensuring excellent client experiences while driving performance and key metrics.

Lead and coach a team of Account Managers servicing top-tier pharmaceutical and agency clients to ensure satisfaction, renewals, and expansion. Oversee implementation, reporting, QBRs, insights-driven optimization, cross-team collaboration, and escalation management while contributing customer feedback to product and GTM strategy.

As a Collections Specialist, you will manage SMB customer accounts, negotiate payment plans, achieve recovery targets, and document accounts in Salesforce CRM.

Manage a portfolio of enterprise accounts to drive renewals, identify upsell opportunities, host quarterly business reviews, resolve escalations, build executive relationships, and meet renewal/net retention quotas.