Top Remote Customer Success & Experience Jobs in Atlanta, GA

Manage a portfolio of B2B technology customers, developing success plans, monitoring adoption and account health, guiding onboarding and renewals, conducting business reviews, and coordinating cross-functional teams to resolve issues. Support retention and expansion by demonstrating customer value, identifying risks and growth opportunities, and maintaining accurate engagement records. Contribute to Customer Success process improvement and help customers maximize the value of managed cloud and advisory services.

Manages strategic relationships with REPAY’s largest clients, overseeing satisfaction, retention, profitability, growth, and issue resolution. Develops account and territory strategies, conducts business reviews, identifies at-risk accounts, and executes remediation and renewal plans. Leads complex problem-solving efforts, coordinates internal and external teams, advocates for client needs, and communicates payment solution value to stakeholders from administrators to C-suite executives.

Leads and develops Customer Success Managers while owning retention, renewals, expansion, adoption, forecasting, customer health, and Net Revenue Retention. Manages escalations, improves lifecycle processes, presents performance insights to leadership, and partners cross-functionally with Sales, Product, Support, Marketing, Finance, and Operations to scale customer outcomes and operational excellence.

Leads and scales the account management function for enterprise health plan customers. Manages Account Managers, owns team revenue and retention targets, develops account processes and playbooks, and oversees strategic accounts. Builds executive relationships, leads QBRs, manages escalations, identifies expansion opportunities, and partners with Sales, Product, Engineering, and Leadership to improve customer outcomes, retention, and revenue growth.

Lead Eve’s customer risk and escalation program for serious product, integration, delivery, and adoption issues. Assess severity, assign accountable owners, coordinate cross-functional recovery plans, guide executive customer communications, and personally manage complex escalations. Apply technical judgment to diagnose issues, drive decisions across Support, Product, Engineering, and Delivery, establish recovery exit criteria, and identify recurring problems for process and product improvement.

Manage a portfolio of existing accounts to drive retention, renewals, upsells, and expansion. Monitor account health and usage, conduct business reviews, build account plans and forecasts, liaise with product/engineering/support, maintain CRM data, handle renewals and negotiations, and occasionally travel to customers or industry events.

Provides first-line technical product support to customers, guides troubleshooting, assesses and escalates incidents, follows issues through resolution, and recommends documentation improvements. The role requires strong customer service, collaborative problem-solving, and practical experience troubleshooting Windows and macOS systems, antivirus interactions, and system-management tools such as GPO, RMMs, and SCCM.

Owns the technical customer relationship for public cloud environments, advising on AWS, Azure, and GCP best practices. Conducts cloud architecture reviews, governance sessions, ticket reviews, and spend optimization discussions. Acts as a customer advocate, escalation point, and liaison with internal teams. Provides product guidance, billing support, technology education, and strategic recommendations while maintaining executive-level customer relationships.

Manage enterprise customers after implementation by developing joint success plans, conducting executive business reviews, leading operational workshops, recommending workflow improvements, and driving value from Samsara’s IoT platform. Partner cross-functionally with Sales, Support, Sales Engineering, and Product, while mentoring Customer Success and Support teams. The role requires strong stakeholder communication, technical product knowledge, problem-solving, and up to 25% travel.

Leads a North America-based team of Customer Success Managers and Architects. Responsibilities include coaching and developing talent, managing staffing and hiring, strengthening executive customer relationships, supporting adoption and renewals, coordinating escalations, partnering cross-functionally, and improving customer success processes and tools.