Top Remote Customer Success & Experience Jobs in Atlanta, GA

Manage complex enterprise customer accounts as a trusted advisor in the e-learning space. Drive onboarding, engagement, retention, renewals, upsells, executive business reviews, and customer satisfaction. Build success plans, forecast renewal opportunities, mitigate account risk, and support Learning and Development initiatives. Collaborate with Sales, Support, and Curation teams while maintaining accurate customer and opportunity records in Salesforce.com and Gainsight.

Configure and customize SaaS products, coordinate customer and vendor implementation activities, support testing and user acceptance testing, troubleshoot routine issues, validate implementation data, track milestones, maintain documentation, and support billing coordination across multiple customer engagements.

Leads statewide enterprise customer success programming across Louisiana, managing executive and government stakeholders, provider implementations, platform adoption, renewals, expansion, and measurable outcomes. Oversees software, hardware, and services deployments from planning through optimization, partners with Product and Engineering, and delivers executive reporting. Manages, hires, coaches, and develops a team of 1–3 customer success managers while improving scalable operating processes for healthcare programs.

Owns escalated customer incidents, coordinates engineering and operations resources, manages customer and stakeholder communications, removes resolution barriers, and provides status updates through resolution. Builds internal and vendor relationships, contributes to postmortems and strategic support initiatives, identifies systemic process issues, and prepares executive incident summaries to improve resolution times, customer satisfaction, and support experiences.

Manage Starlink reseller orders from intake through fulfillment, coordinating provisioning, logistics, billing, and issue resolution. Serve as a day-to-day contact for reseller accounts, support onboarding and renewal readiness, monitor account health, and escalate risks. Collaborate with Sales, Supply Chain, Finance, Product, and Support teams; maintain CRM and order records; improve processes and documentation; and report on order volumes, fulfillment timelines, account activity, and reseller satisfaction.

Manage a complex customer portfolio, maintaining customer health, NPS, engagement, adoption, and growth KPIs. Build executive-level relationships, develop action plans, promote product best practices, identify risks, manage escalations, and support expansion opportunities. Collaborate cross-functionally with Account Management, Product, Professional Services, and Support. Mentor junior Customer Success Leads, serve as a subject matter expert, and contribute to team initiatives and task forces.

Build and launch Horizon3’s Customer Academy for the NodeZero cybersecurity platform. Design curriculum architectures, technical how-to content, hands-on learning, customer certifications, assessments, and learning paths. Partner with Product, Engineering, Customer Success, Sales Engineering, and technical SMEs to translate complex workflows into practical education. Track readiness, engagement, adoption, certification, and time-to-value metrics while maintaining content quality and alignment with product changes.

Manage complex customer escalations and provide high-touch support to VIP and enterprise customers. Communicate with customers and vendors, resolve issues, document interactions, analyze trends, monitor KPIs, and recommend process improvements. Support proactive customer engagement, follow escalation procedures, and help train junior representatives. Evening and weekend availability is required in this remote role.

Manage day-to-day software support operations, including team leadership, escalations, SLA and KPI tracking, ticket administration, incident resolution, release support, customer communications, and continuous process improvement. Partner with Development, QA, Systems, and Operations to resolve defects and improve reliability. Maintain support procedures, knowledge bases, training materials, reporting, and team performance while ensuring customers receive timely, effective assistance.

Leads a team of Customer Success Managers serving high-touch and strategic SaaS accounts. Owns retention, renewals, expansion, forecasting, executive relationships, escalations, customer value realization, and voice-of-customer programs. Coaches CSMs through account reviews, call evaluations, negotiation, and objection handling. Develops segment strategy, coverage plans, KPIs, dashboards, reporting, and training while partnering with Sales, Finance, Product, Marketing, and Support leadership.