Top Remote Jobs in Ann Arbor, MI

The Software Engineer develops and maintains applications using Microsoft technologies, ensuring security and performance while collaborating with teams to meet client requirements.

Build scalable customer adoption and lifecycle programs for a multi-product SaaS platform. The role uses customer and product data, health signals, AI, and testing to identify adoption barriers, trigger proactive engagement, and create playbooks and enablement resources. Responsibilities include customer community and champion programs, automated re-engagement sequences, reporting governance, cross-functional strategy, and program roadmap ownership. The position partners with Customer Success, Product, Onboarding, Support, and Enablement teams to improve customer outcomes while enabling CSMs to focus on strategic relationships.

Leads customer research projects from scoping through stakeholder-ready delivery, serving as the primary research advisor and accountable owner for assigned enterprise accounts. Responsibilities include developing research solutions, writing and editing quantitative and qualitative questionnaires, creating analysis plans, presenting insights, improving AI-generated research outputs, collecting product feedback, and managing direct reports. The role supports customer retention, expansion, and successful pilot conversions through high-quality research outcomes.

Leads Knit’s research operations function, overseeing survey programming, fieldwork, data quality assurance, vendor partnerships, automation, and offshore teams. Owns strategy, KPIs, staffing, organizational design, budgets, sampling operations, feasibility, operational readiness, and partner performance. Collaborates with Product, Engineering, Research, Sales, Marketing, and Operations to scale capabilities, improve data quality and delivery speed, expand audiences, and increase automation and margins.

Own customer research projects from discovery and scoping through questionnaire development, analysis, topline delivery, and stakeholder-ready presentations. Serve as the primary research lead for enterprise accounts, advise customers on research solutions, manage project risks, maintain customer context, and support retention, upsells, and pilot conversions. Contribute feedback to improve Knit’s AI-generated research outputs and stakeholder-ready reporting.

Build and launch responsive customer-facing web pages and marketing features using React-based tooling. Maintain content management models, partner with marketing on experiments and conversion improvements, and optimize website performance across mobile and desktop. The role begins with frontend development and expands toward full-stack ownership. Collaboration, independent problem-solving, responsive design, and gradual technical ownership are central to the position.

Commercial Counsel will independently draft and negotiate service, data, vendor, partnership, and other technology agreements. The role provides practical deal guidance to business stakeholders, develops contract templates, playbooks, and AI-assisted workflows, and helps onboard and manage a future commercial counsel hire. Candidates should have approximately three years of commercial legal experience, strong knowledge of technology contract terms, regular AI tool usage, and active US bar membership.

Technology transactions attorney responsible for drafting and negotiating technology agreements, including master services, SaaS, data processing, and business associate agreements. Advises company founders on technology deals, privacy obligations, and contract management. Collaborates with lawyers, paralegals, operations, engineering, and product teams; delegates paralegal work; maintains quality; and helps develop AI-supported legal processes.

Architects, develops, and configures ServiceNow ITAM, CMDB, SAM, HAM, and HRSD capabilities. Builds integrations, workflows, scripts, portals, and data governance processes; maintains CMDB health and supports platform upgrades. Collaborates with stakeholders to translate requirements into technical solutions, creates estimates and documentation, conducts code reviews, mentors junior developers, and ensures Agile testing, deployment, compliance, and continual improvement.

Build and operate AWS infrastructure for Windows and IIS applications using Terraform, CI/CD pipelines, and automation. Migrate on-premises workloads to AWS, troubleshoot application and infrastructure issues, implement monitoring and security hardening, automate patching and credential or certificate rotation, and support ECS containerization. Collaborate with application, development, and security teams while reviewing infrastructure code and maintaining production services. Occasional after-hours maintenance or outage support is required.

The Information Systems Security Engineer will secure a USPS information system modernization project by implementing federal security controls, conducting vulnerability assessments and penetration testing, integrating security into CI/CD pipelines, maintaining SSP, RMP, and POA&M documentation, monitoring cloud security tools, supporting incident response, and delivering security training. The role requires collaboration with development, operations, and federal security stakeholders while ensuring compliance with FISMA, NIST RMF, and FedRAMP standards.

Manages client accounts and Account Manager and AR Specialist teams, ensuring productivity, service quality, collections performance, timely work completion, and client satisfaction. Serves as the primary client contact, resolves escalations, identifies expansion opportunities, supports onboarding, coordinates cross-functional teams, and addresses staffing and training needs. Analyzes operational data, manages multiple projects and deadlines, and promotes employee engagement and company goals.

Lead BILL’s enterprise business continuity program, critical incident management, crisis response, and risk-based internal audit engagements. Responsibilities include developing BCM policies and recovery plans, coordinating exercises and disruption responses, conducting audits and control testing, validating remediation, reporting risks to leadership, and integrating AI capabilities into monitoring, testing, and reporting. The role requires maintaining audit independence while building strong relationships across business, infrastructure, and security teams.

Lead Oracle Fusion Cloud ERP implementation and post-go-live support across finance processes including R2R, P2P, and O2C. Configure modules, document requirements and functional designs, manage testing, support integrations, resolve issues, and drive enhancements. Partner with Finance, Accounting, auditors, IT teams, offshore technical resources, and business stakeholders. Support financial close, SOX controls, release management, change management, training, and continuous improvement.

Leads product design for BILL’s Spend and Expense products, solving complex customer and business problems from concept through launch. Partners with cross-functional teams, mentors designers, guides design strategy, makes high-impact decisions, and improves product experiences. Uses customer research, experimentation, design systems, AI tools, and feedback to deliver polished, scalable solutions while balancing user needs and business goals.

Design and test AI-powered tax workflows, evaluate generated tax analysis, and convert tax engagements into structured processes. Implement workflows with accounting firms and corporate tax teams, configure customer solutions, and support quality reviews. Translate customer feedback into product improvements while collaborating with product, engineering, and data science teams. Research U.S. federal tax sources, document best practices, and create reusable workflow templates.

Owns workforce enablement for Strategic Resourcing, including onboarding, operational training, process documentation, knowledge management, and live facilitation. Coordinates SR360 associate rotations, mentorship, learning objectives, progress reporting, and continuous improvement. Partners with subject-matter experts and operational leaders to translate business processes and system changes into practical training resources. Analyzes participation, feedback, employee questions, and knowledge gaps to improve readiness, adoption, and operational consistency.

Investigates, evaluates, and resolves complex liability claims independently. The role interprets policy coverage, determines liability, establishes reserves, authorizes payments, negotiates settlements, manages litigation strategy with counsel, identifies recovery opportunities, prepares reports, and supports team development through training and mentoring.