Top Remote Jobs in Albuquerque, NM

Drive business development for Divert’s Industrials team across the Northeast. Responsibilities include market discovery, industrial customer mapping, pipeline development, stakeholder engagement, solution creation, deal closing, customer onboarding, and transition to Customer Success. The role requires collaboration with Marketing, RevOps, Product, Operations, and Customer Success while supporting revenue growth and sustainability-focused infrastructure programs.

Guide applicants and admitted candidates from consultation through enrollment using phone and email outreach. Explain program value, fees, payment options, curriculum, and alternatives; address objections and remove enrollment blockers. Support employer-sponsored enrollment with ROI materials and communications, maintain accurate CRM pipeline notes, meet contact goals, and share recurring questions with admissions and marketing teams.

Evaluate AI model requests and responses against customer-specific policies, taxonomies, and rubrics. Analyze conversation context, distinguish nuanced policy boundaries, write evidence-based rationales, identify policy gaps, participate in calibration, and improve evaluation frameworks. The role requires consistent judgment, precise communication, adaptability across policy domains, and mature handling of sensitive content.

Leads a frontline customer support team serving users of Interwell Acumen and related healthcare programs. Responsibilities include coaching Support Analysts, managing schedules and ticket queues, monitoring SLAs and performance metrics, coordinating escalations, maintaining documentation and SOPs, improving workflows, overseeing quality reviews, and handling complex customer issues. The manager partners with Epic Applications, Product, Development, Training, Customer Success Operations, and Account Management to improve support delivery, team readiness, and customer experience.

Prepare, sort, and scan hardcopy documents into high-quality electronic images while meeting daily production goals. Maintain document order and sequence, follow imaging procedures, complete tracking documentation, communicate production updates, and keep the work area clean. The role requires sustained attention to detail, accuracy, independent work, and the ability to lift up to 50 pounds.

Designs, configures, tests, and maintains enterprise service management workflows, integrations, automations, dashboards, and reports. Translates business requirements into technical solutions, leads workflow design, supports system upgrades, troubleshoots issues, documents processes, and collaborates with stakeholders, vendors, and IT teams. The role also contributes to strategic planning, project delivery, training, process improvement, and mentoring while supporting telecom and ITIL-based service management operations.

Supports home services campaign execution by coordinating client communications, onboarding, asset management, leads, permits, incentives, compliance, troubleshooting, and escalations. Collaborates with analytics, finance, legal, compliance, sales offices, and other partners to maintain service quality and client satisfaction. Tracks KPIs, expansion opportunities, offers, and product updates while maintaining SOPs, action logs, and program documentation. Uses CRM, reporting, project management, and AI-assisted tools to improve accuracy and efficiency.

Automate accounting and finance workflows across business systems, data exports, reports, and operational data sources. Responsibilities include improving reconciliations, journal-entry preparation, close tracking, reporting, exception management, and controls; building scripts, dashboards, templates, and workflows; connecting systems; documenting processes; and collaborating with accounting, finance, operations, and technology teams.

Develops Appian solutions from user requirements, completes basic and complex development assignments, and delivers working code through Agile and SDLC processes. Collaborates independently and within small teams, presents to product owners and stakeholders, maps database changes to Appian CDTs, and follows project methodologies, deployment cycles, and client protocols. The role supports Foreign Military Sales and offers mentorship toward senior technical and architectural responsibilities.

Supports growth marketing campaigns across direct mail, email, social media, events, and community outreach. Tracks KPIs, analyzes campaign performance, develops audience-specific materials, coordinates vendors and creative production, manages marketing collateral, supports center launches, and submits regulated materials through HPMS. Collaborates with enrollment, operations, clinical, and center teams while maintaining organized project resources and supporting event logistics and follow-up.