Top Remote Jobs in Albuquerque, NM

Leads the customer support organization across phone, chat, email, and AI-assisted channels. Owns customer satisfaction, quality assurance, operational efficiency, staffing, forecasting, escalation processes, training, career paths, and leadership development. Partners with Product, Engineering, Customer Success, Sales, and Operations to improve resolution quality, reduce contact volume, address root causes, and scale support. Reports performance and strategic recommendations to executive leadership while driving a multi-year support roadmap.

Manages the customer care call quality monitoring program across multiple teams. Maintains quality standards, scoring configurations, dashboards, and reporting; analyzes contact trends and customer insights; partners with managers to improve coaching and performance; administers the quality management platform; develops training and support materials; and collaborates with customer experience and technology teams to improve customer interactions.

Build core banking activation experiences for administrators and customers by developing streamlined user flows, robust APIs, and third-party integrations. Design and implement scalable microservices using domain-driven design, emphasizing clean, tested, documented code, error handling, logging, and performance. Contribute to system architecture, advocate for technical decisions, review code, and provide technical guidance to teammates in an Agile Scrum environment.

Build core digital banking experiences for bank administrators and customers. Develop streamlined user flows, robust APIs, and third-party integrations such as Plaid and SendGrid. Write clean, documented, tested code with strong error handling, logging, and performance considerations. Apply system design, domain-driven design, and microservice architecture while working in an Agile Scrum environment. Provide architectural guidance, technical recommendations, and code reviews to improve team output.

Manages national distributor and account relationships to expand life insurance sales. Responsibilities include analyzing market share, pipeline, and customer trends; coordinating internal teams; developing growth strategies; supporting promotional events; delivering product education and presentations; automating communications; onboarding distributors; and identifying opportunities to improve account performance.

Owns analytical projects across customer onboarding, transaction behavior, and platform operations. Designs dashboards, KPI frameworks, reporting workflows, and data pipelines while delivering actionable insights. Partners with Engineering, Product, Payment Operations, Compliance, and Finance; mentors colleagues; manages project scope and priorities; resolves ambiguity; and drives cross-functional alignment. Requires advanced SQL and data modeling skills, BI tool experience, analytical scripting familiarity, FinTech domain knowledge, and 4+ years of analytics experience.

Owns day-to-day administration and governance of a shared Salesforce platform supporting North America and Global Services. Designs Flow automations, data models, security controls, reports, dashboards, and business processes. Manages backlog prioritization, release and environment governance, integrations, data quality, compliance, user support, training, licensing, and major enhancement projects in partnership with enterprise IT and business stakeholders.

Serves as a strategic advisor to the VP of Technology and Digital Strategy, leading enterprise-wide transformation initiatives. Responsibilities include structured problem-solving, executive analysis, roadmap and business-case development, governance, risk mitigation, stakeholder alignment, change leadership, and monitoring outcomes. The role influences senior leaders and cross-functional teams without direct authority to advance technology, digital maturity, organizational effectiveness, and business performance.

Lead executive recruiting for Senior Director-level and above roles across pharmaceutical, scientific, clinical, technical, commercial, and sales functions. Develop sourcing strategies, talent maps, passive candidate pipelines, and market intelligence. Partner with senior business and HR leaders, assess and engage executive candidates, manage full-cycle recruiting, support offers and onboarding, and deliver confidential, data-driven searches using recruiting and talent intelligence technologies.

Manage FP&A activities including budgeting, forecasting, operating expense analysis, accruals, prepaids, variance analysis, and month-end close support. Partner with business leaders, Accounting, Procurement, and department heads to guide resource allocation and spending decisions. Prepare executive reporting, analyze vendor spend, and improve finance workflows using AI tools and automation.

Own end-to-end digital media campaigns across DV360, CM360, YouTube, Meta, and TikTok. Responsibilities include campaign setup, trafficking, QA, tracking, Floodlight implementation, pacing, programmatic optimization, PMP and audience activation, reporting, testing, and client recommendations. The role requires troubleshooting tracking issues, analyzing performance data, automating reports, and collaborating with internal teams and publishers. It is fully remote across the U.S. and Canada, with occasional travel for company events.