Top Operations & Support Jobs in Raleigh-Durham, NC

Provides customer service through order processing, inquiry resolution, proactive communication, and accurate data entry. Maintains service standards, meets performance metrics and SLAs, resolves issues across multiple channels, and collaborates with internal teams. Requires strong communication, organization, multitasking, problem-solving, phone etiquette, and proficiency with Microsoft Office and multiple computer systems. No prior experience is required; call center experience and bilingual skills are preferred.

Provides first-level IT support across medical clinics and corporate offices. Troubleshoots Windows hardware, software, peripherals, Microsoft 365, Intune devices, networking, and business applications. Handles onboarding, offboarding, equipment provisioning, ticket documentation, inventory, EMR support, technology rollouts, and clinic migrations while following HIPAA and IT security policies.

Provides administrative, operational, and project coordination support to the Strategy and Resource Mobilization team. Responsibilities include processing consultant agreements and invoices, coordinating meetings and limited travel, maintaining trackers and knowledge management systems, compiling reports and dashboards, managing internal communications tools, and overseeing employee onboarding. The role requires strong organization, discretion, problem-solving, and follow-through in a fast-paced, matrixed environment.

Coordinates telecom field operations by entering assignments and completed work, updating Gentrac, OneLink, and customer systems, processing ticket closeouts, verifying documentation, tracking deadlines, and escalating delays. Follows up with field teams and managers to resolve missing information, provides status updates, and supports customer commitments. After training, participates in a rotating five-day on-call schedule as the contact for active deployments.

Provide administrative support for title department: perform data entry/auditing, communicate with customers and associates, generate searches/reports, prepare and distribute documents, handle clerical tasks, assist with billing/deposits, cross-train and back up staff, and support special projects.

Supports Revenue Operations through CRM lead-data management, lead assignment, conversion tracking, data cleansing, lead-scoring model refinement, and process documentation. Monitors lead flow, identifies gaps, and collaborates with Sales and Marketing to improve alignment and efficiency. This part-time, in-office internship requires 20–30 hours per week.

Leads and scales a global technical support organization providing 24/7 coverage. The role establishes support models, escalation paths, workflows, metrics, knowledge management, and continuous improvement practices. It serves as a senior escalation point for complex customer issues and partners with Engineering, Product, Sales, and Services to resolve root causes and improve products. The manager also builds global teams, coordinates follow-the-sun operations, develops technical capability, and uses case data to improve customer experience and support efficiency.

Part-time role supporting Providence Church wedding ministry and special events: coordinate wedding scheduling, policies, fees, vendor and staff communications; assist with church-wide events, staff meeting lunches, and administrative projects.

Provides administrative and litigation support to attorneys, including calendar and deadline management, meeting and travel coordination, expense processing, legal document preparation, electronic file maintenance, NetDocuments support, e-filing, docketing, conflict checks, client and matter openings, engagement documentation, and billing follow-up.

Configure and optimize Oracle HCM Absence Management across global leave programs. Diagnose data, workflow, integration, and production issues; support testing and quarterly releases; maintain documentation and controls; and partner with HR, Payroll, Benefits, IT, and architecture teams. Lead HRIS workstreams, process improvements, automation, M&A integrations, stakeholder training, and governance activities while ensuring compliant, accurate, and scalable absence operations.