Top Operations & Support Jobs in Raleigh-Durham, NC

Leads operational governance for an IT Business Systems team across five business areas. Owns business reviews, budgeting and forecasting, intake prioritization, end-user training, internal team enablement, leadership support, and AI knowledge-platform delivery. Analyzes support data to improve systems delivery and develops team capabilities across SAP ECC, S/4HANA, Vistex, Vertex, and TMS platforms.

The Workforce Management Solutions Architect leads design and delivery of scheduling and forecasting. They partner across teams, optimize WFM platforms, and ensure accurate functional delivery, enhancing organizational efficiency.

Oversee affordable housing compliance across a multifamily portfolio, including LIHTC, HUD, HOME, Bond, and other programs. Manage compliance systems, certifications, audits, inspections, reporting, regulatory updates, corrective actions, and compliance calendars. Support property transitions, due diligence, client engagement, training, and business development while identifying and escalating portfolio risks. Regular travel is required for property visits, audits, inspections, training, and meetings.

As a Project Coordinator, you'll liaise with biotech/pharma clients, manage projects, cultivate relationships, and ensure project success through coordination and communication.

Oversee the operations, profitability, occupancy, customer experience, compliance, and team performance of a multifamily residential community. Lead recruitment, coaching, marketing, budgeting, expense management, resident relations, and performance planning. Ensure compliance with applicable laws and safety requirements while collaborating with vendors, contractors, and construction teams. The role requires strong leadership, property management expertise, communication skills, and flexibility for weekends, holidays, long hours, and periodic travel.

Serves as the first point of contact for clinical research participants, sponsors, and visitors. Manages reception, phone calls, reminders, forms, scanning, shipments, office supplies, participant referrals, compensation cards, and regulatory document filing. Maintains an organized reception area and provides administrative support to site leadership and participant recruitment staff.

Oversees operations across a housing community portfolio, including personnel, leasing, maintenance, financial performance, administration, compliance, risk management, and resident satisfaction. Manages and develops on-site staff, budgets, vendor contracts, property inspections, leasing strategies, reporting, emergencies, and maintenance activities. Ensures adherence to company policies, fair housing guidelines, OSHA requirements, and safety standards. Travel to properties, conferences, and training sessions is estimated at 25–50% annually.

Manages all funeral home operations, including funeral service planning, facility preparation, staff supervision, scheduling, embalming oversight, vendor coordination, administrative services, receivables, compliance, client relations, and community partnerships. The role also supports marketing and business growth, handles complaints and contracts, and may perform funeral director duties. Availability for evenings, weekends, and holidays is required.

Leads resolution of complex and escalated hardware, software, and mobility issues. Performs root cause analysis, identifies service improvements, mentors service desk analysts, maintains troubleshooting documentation, supports onboarding and training, ensures ITSM compliance, and coordinates with infrastructure and application teams on recurring incidents and remediation.

Provides transactional client support through phone, chat, email, web, and social media. Resolves issues within SLA guidelines, records interactions in Salesforce, de-escalates concerns, follows up with clients, and collaborates with teammates. The role also supports knowledge sharing and onboarding while helping customers maximize the value of the Relias platform.