OPERATIONS COORDINATOR
Telecom Field Operations | Durham, NC | Full Time | On Site
The Opportunity
Infinity Communications supports telecommunications networks through generator service, field maintenance, and emergency response. We are looking for an Operations Coordinator in our Durham office to keep service tickets, closeouts, and work records accurate and current. You will work with Operations managers and field teams, follow up on missing information, and help keep customer commitments on track.
What You Will Do
- Enter new assignments and completed field work into internal trackers, and keep job and asset information current.
- Update Gentrac, OneLink, customer portals, and other systems with accurate job details, milestones, and ticket status.
- Complete preventative maintenance and customer ticket closeouts, checking that required information and supporting documents are included.
- Follow up with field employees and managers on missing information, discrepancies, and incomplete closeout packages.
- Monitor open tickets and processing deadlines, raise delays early, and help the team meet customer commitments.
- Share clear status updates and coordinate with Operations managers, field teams, project teams, and other departments.
- After training, participate in a rotating five-day on-call assignment, keeping in contact with crews still working and serving as the point of contact for deployments.
What We Are Looking For
- High school diploma or equivalent and experience in operations coordination, project administration, ticket management, data entry, or similar work.
- Strong Microsoft Excel skills, attention to detail, and comfort working accurately across multiple systems.
- The ability to manage competing priorities, follow procedures, meet deadlines, and communicate clearly with field and office teams.
- Experience in telecommunications, generator service, field service, maintenance, or related operations is preferred.
What Success Looks Like
- Tickets, trackers, and customer systems show accurate, current work status and supporting information.
- Closeouts are completed on time, with missing documentation identified and followed through to resolution.
- Operations leaders and field teams receive timely updates and can count on open items being tracked and escalated when needed.
Schedule and Location
Durham, North Carolina. The regular schedule is 7:00 a.m. to 4:00 p.m., Monday through Friday. After training, the role includes a five-day on-call assignment approximately every four to five weeks, with coverage from 4:00 p.m. to 7:00 a.m.
How to Apply
Please submit your resume through this job posting. Include any experience with Excel, ticketing systems, closeouts, or supporting field teams.
Infinity Communications is an equal opportunity employer. Reasonable accommodations are available for qualified applicants and employees.
Skills Required
- High school diploma or equivalent
- Experience in operations coordination, project administration, ticket management, data entry, or similar work
- Strong Microsoft Excel skills
- Ability to work accurately across multiple systems
- Ability to manage competing priorities, follow procedures, and meet deadlines
- Clear communication with field and office teams
- Experience in telecommunications, generator service, field service, maintenance, or related operations
What We Do
We offer multiple communication solutions catering to the needs of businesses of all kinds. Keeping in consideration the unique and different nature of every business, Infinity Communications offers customized plans to satisfy the requirements of every business. We assist our partners in engaging and communicating with customers in the most efficient way, along with providing solutions that fit all volumes and destinations. Our range of solutions includes: A-Z VoIP Termination (including unified communication), SIP Origination, Virtual DID Numbers, Cloud IP-PBX, SMS Services, and a premium quality Predictive Dialer Solution. Global Coverage: We have partnered globally with some of the most renowned telecom players, to go along with state-of-the-art infrastructure placed strategically, which has extended our reach, enabled us to provide world-class communication services with reliability, and exemplary VoIP call quality world coverage to our customers worldwide. Experience: Infinity Communications has recruited the most experienced and professional teams from the VoIP industry and associated technologies, which deploys the best industry practices. We understand the complexity of all businesses and their requirements to grow in a competitive world, for which very reason we have come up with the most efficient communication services and advanced VoIP solutions. Connecting businesses: Infinity Communications has built such a diverse and well spread network with the players that lead the industry, that customers, call center agents/customer service representatives and service providers can be linked to each other in the most convenient way possible. Global Reach: Infinity Communications provides wholesale VoIP services and teams which have years of experience in managing and deploying these services. It specializes in managing and deploying VoIP termination networks for kinds of environments and challenges. www.infinitycommunications.org
