Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.DESCRIPTION:
Join our team as a Customer Service Representative I at Thermo Fisher Scientific and contribute to enabling our customers to make the world healthier, cleaner, and safer. You'll provide excellent customer service through order management, inquiry resolution, and proactive communication across multiple channels. You'll process customer orders accurately and efficiently while maintaining high service standards and meeting performance metrics. This role offers the opportunity to directly impact customer satisfaction while supporting scientific research and healthcare advancements through our comprehensive portfolio of products and services.
REQUIREMENTS:
• No prior experience required; call center experience preferred
• Preferred Fields of Study: Arts, Science, Commerce, or Business Administration
• Additional relevant certifications are valued
• Excellent verbal and written communication skills with strong attention to detail
• Proficiency in Microsoft Office suite and ability to learn multiple computer systems
• Strong problem-solving abilities and customer-centric approach
• Demonstrated ability to multitask and prioritize effectively
• Professional phone etiquette and ability to maintain composure in challenging situations
• Strong data entry skills with high accuracy
• Ability to meet performance metrics and service level agreements (SLAs)
• Excellent organizational and time management skills
• Flexibility to work various shifts
• Bilingual skills valued
• For remote positions: Dedicated workspace and hardwired internet connection required
• Ability to work independently while collaborating effectively with internal teams
Skills Required
- No prior experience required
- Call center experience
- Excellent verbal and written communication skills
- Strong attention to detail
- Proficiency in Microsoft Office
- Ability to learn multiple computer systems
- Strong problem-solving abilities
- Customer-centric approach
- Ability to multitask and prioritize effectively
- Professional phone etiquette and composure in challenging situations
- Strong, accurate data entry skills
- Ability to meet performance metrics and service level agreements
- Strong organizational and time management skills
- Flexibility to work various shifts
- Bilingual skills
- Dedicated workspace and hardwired internet connection for remote positions
- Ability to work independently and collaborate with internal teams
Thermo Fisher Scientific Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.
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Retirement Support — Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
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Healthcare Strength — Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
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Parental & Family Support — Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.
Thermo Fisher Scientific Insights
What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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