Top Customer Support Jobs in Raleigh-Durham, NC

Provides customer lifecycle support, including administration, order management, quotations, master data maintenance, issue resolution, and escalations. Collaborates with internal and external stakeholders, maintains data accuracy, meets service-level metrics, and manages multiple priorities in an office environment. Requires at least two years of customer service experience, strong communication, Microsoft Office proficiency, and familiarity with ERP or CRM systems.

Serves as the centralized contact for strategic customers renting construction and industrial equipment. Provides professional call-center support, identifies customer needs, answers questions, coordinates rental requests, and resolves concerns efficiently. The role requires strong communication, customer-service skills, construction equipment knowledge, and the ability to work indoors or outdoors while lifting 25 pounds or more.

Provides transactional client support through phone, chat, email, web, and social media. Resolves issues within SLA guidelines, records interactions in Salesforce, de-escalates concerns, follows up with clients, and collaborates with teammates. The role also supports knowledge sharing and onboarding while helping customers maximize the value of the Relias platform.

Leads mainframe technical support teams, coaching engineers and managing customer satisfaction, productivity, case quality, and incident resolution. Acts as the management contact for critical customer issues, coordinates with R&D and product teams, oversees technical knowledge, drives support improvements, supports product adoption, and contributes to staffing, training, coverage, and strategic planning. The role also participates in manager-on-duty rotations and partners with HR on talent acquisition.

Provide technical customer support for voice, API, and 911 products. Troubleshoot VoIP, SIP trunking, PBX, router, switch, and network issues; collaborate with customers, IT teams, and local exchange carriers; manage support tickets within SLA requirements; and escalate chronic or intermittent issues to specialized teams.

Leads SCIEX’s global customer service organization across multiple regions, overseeing quote-to-book, order management, contract administration, customer inquiries, and service operations. Drives customer experience, operational excellence, continuous improvement, technology and AI transformation, revenue enablement, performance metrics, and cost efficiency. Builds global operating models, leads organizational change, develops talent, and partners with commercial, finance, legal, IT, and regional teams.

Coordinates custom label orders from purchase order review through production and delivery. Enters sales orders, verifies specifications, resolves discrepancies, expedites open orders, communicates with production and customers, supports salesperson relationships, communicates pricing, records quality defects, and coordinates customer complaints, credit memos, and billing adjustments.

Provides customer service by answering questions about 401(k) accounts, balances, withdrawals, loans, and account maintenance through phone or digital channels. Completes a 14-week training program, progresses from basic to complex customer calls, resolves customer concerns, and offers financial education and resources. The role requires empathy, communication, adaptability, basic technology troubleshooting, and availability for weekday shifts between noon and midnight after training.

Leads and scales a global technical support organization providing 24/7 coverage. The role establishes support models, escalation paths, workflows, metrics, knowledge management, and continuous improvement practices. It serves as a senior escalation point for complex customer issues and partners with Engineering, Product, Sales, and Services to resolve root causes and improve products. The manager also builds global teams, coordinates follow-the-sun operations, develops technical capability, and uses case data to improve customer experience and support efficiency.

Provides part-time coverage at a homebuilder’s model home by greeting visitors, answering phones, scheduling appointments, and completing administrative duties. The role requires basic computer, Microsoft Office, organizational, and interpersonal skills. It is an entry-level position primarily serving the Wake County area, with some weekday and occasional weekend coverage. Previous sales and customer service experience are preferred.