Top Customer Support Jobs in Raleigh-Durham, NC

Handle inbound calls, emails, and chats to resolve routine to moderately complex customer inquiries; process account and order changes; document interactions in CRM; escalate high-impact issues; meet service metrics and contribute feedback for process improvements.

Provide senior-level inbound customer service support in a call center environment, resolve complex escalations, coach staff, update procedures, monitor performance, collaborate cross-functionally, and support projects to improve service quality and efficiency.

Serve as the primary contact for customers via phone and digital channels, resolving complex policy, coverage, billing, and service inquiries end-to-end. Use guided, AI-powered tools, validate call summaries, document interactions per privacy and regulatory standards, escalate issues as needed, and participate in training and continuous improvement.

Provide empathetic, end-to-end customer support across phone and digital channels for disability and benefits inquiries. Use AI-guided tools and CRM systems to resolve complex issues, document interactions, escalate when needed, and participate in training and process improvement.

Provide end-to-end customer support across phone and digital channels for disability/intake inquiries, using AI-guided tools and CRM systems to resolve complex issues, document interactions, escalate when needed, and contribute to process improvements while following compliance and privacy requirements.

Provide phone-based customer service for small business lending: answer inbound calls, resolve account and payment issues, create payment plans, update accounts, and educate customers on products. Complete a four-week training program and deliver high-quality, empathetic verbal and written support while working remotely.

Provide inbound support to payor partner clinicians and clients via phone, chat, and email; troubleshoot billing and product issues with RCM and Engineering; collaborate across Customer Operations; meet with manager for feedback and goals. Fully remote role with occasional (2-3/yr) travel for offsites.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

The Associate ERS Operator answers emergency calls, triages situations, submits reports, and collaborates on quality assurance within a remote team.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

Monitor real-time contact center activity, manage service escalations, produce intraday and productivity reports, analyze forecast vs. actuals, identify scheduling gaps, and provide performance insights to WFM, operations, and client stakeholders.

The Game Day Staff will provide exceptional customer service, transport equipment, manage guest interactions, and support operational tasks during events.

Respond to live chat messages on business websites and social media, answer customer inquiries, share sales links and discounts, and support customer service and sales goals. Fully remote with training provided; immediate start and no prior experience required.